Ruchira Hindurangala
Manager-Loan Processing, DFCC Bank, Sri Lanka.
Kottawa,11
Summary
Expert in Banking and Financial services over a period of 28 years and the knowledge and experience over administration, Lending, process implementation, Customer relationship, retail and corporate banking ,sales and portfolio management are sufficient to handle any responsibility in an organization.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Retail bank manager
DFCC Bank
1 2006 - Current
- Oversee the lending process and review the policies - Responsible for asset portfolio and ensure quality lending procedures are adhered - Administer the operational and credit functions
Branch supervisor
PABC Bank
08.2005 - 11.2006
- Oversee the branch operations and credit functions and assist to the branch manager in administration - Responsible for the growth of the portfolios of the branch - Maintained good relationship with the customers to retain the loyalty
Retail personal banker
HNB
08.1994 - 06.2005
- Contributed to increase Asset and Liability portfolios of the branch - Performed in the Internal Audit Department - Contributed to enhance the customer base of the bank by introducing potential customers through negotiation skills
Credit officer
Seylan Merchant Bank
11.1999 - 06.2005
- Manage the lending portfolio - Implemented and reviewed Lending related Processes - Evaluation of of credit appraisals and ensure quality lending
Education
Master of Business Administration -
Cardiff Metropolitan University(UK)
03.2010 - 05.2012
Diploma in Business Administration - undefined
Association of Business Executives (UK)
09.2000 - 05.2000
Skills
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Google Docs
Skype
Zoom
Customer Service
Problem-solving abilities
Cash handling expertise
Relationship building and management
Decision-Making
Client Relationship Management
Self Motivation
Customer relationship development
Organizational Skills
Loan Processing
Sales Support
Analytical Skills
Risk Management
Business development expertise
Risk Analysis
Operational Reporting
Communication Skills
Negotiate with customers and conclude the deal as win win situation.
Make loyal customers to the institute by having relationship effectively
Solve problems of team members and customers by using soft communication skills
Management And Leadership Skills
Problem Solving ability is used manage the responsibilities
Decisions are made on behalf of the Institution to administer in fair manner
Lead the teams by motivating to achieve goals
Accountable to the job performances
Training
- Implementation of Basel iii, Central Bank of Sri Lanka, 05/12/2018, 06/12/2018
- Treasury Operations, DFCC Bank, 21/08/2015, 22/08/2015
- Program on AML and CDD, DFCC Bank, Sri Lanka, 06/08/2016, 06/08/2016
Timeline
Master of Business Administration -
Cardiff Metropolitan University(UK)
03.2010 - 05.2012
Branch supervisor
PABC Bank
08.2005 - 11.2006
Diploma in Business Administration - undefined
Association of Business Executives (UK)
09.2000 - 05.2000
Credit officer
Seylan Merchant Bank
11.1999 - 06.2005
Retail personal banker
HNB
08.1994 - 06.2005
Retail bank manager
DFCC Bank
1 2006 - Current