Marien Chathurika Daniel Jayamaha
Colombo
Summary
To leverage my expertise in card operations and transaction management to streamline processes, enhance customer satisfaction, and improve operational efficiency in a dynamic financial institution. Seeking to contribute to the growth and success of a company focused on innovation and quality service delivery. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Assistant Manager – Card Issuing Operations
DFCC Bank
01.2021 - Current
- Oversaw card issuing operations team to guarantee seamless product delivery.
- Optimized operational workflows, boosting efficiency and client satisfaction.
- Collaborated with cross-functional teams to implement innovative solutions, optimizing card services.
- Oversaw operations unit's daily tasks to maintain efficient departmental workflows.
- Enhanced efficiency through the development and implementation of operational procedures.
- I am currently a core team member involved in the implementation of a new switch set-up for the bank. In this role, I am contributing to the planning, execution, and integration phases of the project, ensuring that all processes are aligned with operational goals and compliance requirements. My involvement is crucial in ensuring the seamless transition and operational efficiency of the new system.
Marketing Coordinator, Customer Care Executive, & Telemarketing Executive
Roshni Trade International Pvt Ltd
01.2006 - 08.2025
- Coordinated marketing campaigns and provided exceptional customer service support.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Executive – Card Operations Unit
DFCC Bank
01.2019 - 01.2021
- Managed daily operations of the card issuance process, and resolved customer issues efficiently.
- Ensured compliance with banking regulations and internal policies.
- Provided technical support for card transaction systems and related software
Executive – Network Service Centre
DFCC Bank
01.2014 - 01.2019
- Supported bank central operations of the network service center
- Coordinated with external vendors for service enhancements and system upgrades.
- Played a pivotal role in reducing transaction processing times by 90% through process optimization.
- Successfully assisted in the rollout of a new card issuance system, improving operational efficiency, and customer satisfaction.
- Contributed to a 90% reduction in customer complaints by enhancing the responsiveness and accuracy of operational procedures.
Junior Executive – Tele Sales & Marketing Department
DFCC Bank
01.2007 - 01.2013
- Conducted market research and telemarketing campaigns to promote banking services
- Achieved high conversion rates and maintained strong relationships with clients
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Maintained strong relationships with clients by providing exceptional customer service.
Client Relations Executive
McQuire Rens Resourcing (Pvt) Ltd
01.2006 - 01.2007
- Managed client relationships and provided personalized services to enhance customer retention
Customer Service Assistant
Ceylinco Consumer Electronic Co. Ltd
01.2004 - 01.2006
- Provided excellent customer service and handled inquiries regarding electronic product sales.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Master of Business Administration - Business Administration And Management
University of Northampton
UK09-2021
Undergraduate in Marketing Management - Marketing Management
University of Sri Jayewardenepura
Sri Lanka03-2011
Certificate in Marketing Management - Marketing Management
National Institute of Business Management (NIBM)
Sri Lanka12-2007
Diploma in Credit Management -
Sri Lanka Institute of Credit Management
Sri LankaDiploma in Computer Science -
Golden Key Computer Center
Sri LankaDiploma in Marketing Management -
National Institute of Business Management (NIBM)
Sri LankaCertificate in Banking and Finance -
Institute of Bankers of Sri Lanka
Sri LankaSkills
- Technical & Operational Skills:
Soft Skills:
- Software & Tools:
Extracurricular Activities
Committee Member, Science Society Member, English Literary Society Member, Mathematic Society Member, Sinhalese Literary Society
References
- Mr. Dushan Jayawickrama, Management Consultant at NIBM, +94 714055727
- Mr. Kolitha Ranawaka, Lecture & Course Coordinator, University of Sri Jayewardenepura, +94 714011489
Affiliations
- Completed Yellow Belt in Lean Management, contributing to improved efficiency at work.
- Participated in charity marathons to raise funds for cancer research, demonstrating commitment to both physical and social well-being.
- Regularly attend leadership development workshops to enhance both professional and personal growth.
References
References available upon request.
Timeline
Assistant Manager – Card Issuing Operations
DFCC Bank
01.2021 - Current
Executive – Card Operations Unit
DFCC Bank
01.2019 - 01.2021
Executive – Network Service Centre
DFCC Bank
01.2014 - 01.2019
Junior Executive – Tele Sales & Marketing Department
DFCC Bank
01.2007 - 01.2013
Marketing Coordinator, Customer Care Executive, & Telemarketing Executive
Roshni Trade International Pvt Ltd
01.2006 - 08.2025
Client Relations Executive
McQuire Rens Resourcing (Pvt) Ltd
01.2006 - 01.2007
Customer Service Assistant
Ceylinco Consumer Electronic Co. Ltd
01.2004 - 01.2006
Master of Business Administration - Business Administration And Management
University of Northampton
Undergraduate in Marketing Management - Marketing Management
University of Sri Jayewardenepura
Certificate in Marketing Management - Marketing Management
National Institute of Business Management (NIBM)
Diploma in Credit Management -
Sri Lanka Institute of Credit Management
Diploma in Computer Science -
Golden Key Computer Center
Diploma in Marketing Management -
National Institute of Business Management (NIBM)
Certificate in Banking and Finance -
Institute of Bankers of Sri Lanka
Similar Profiles
Chandana SilvaChandana Silva
T24 System Administrator Executive - IT Operator at DFCC BankT24 System Administrator Executive - IT Operator at DFCC Bank
Ruchira HindurangalaRuchira Hindurangala
Retail bank manager at DFCC BankRetail bank manager at DFCC Bank
SHAN PERERASHAN PERERA
Senior Credit Assistant at DFCC BankSenior Credit Assistant at DFCC Bank
Manodya LakmalManodya Lakmal
Senior Technical Lead at UnibenchSenior Technical Lead at Unibench
Saadna Noor AmithSaadna Noor Amith
Customer Service Assistant at Peoples BankCustomer Service Assistant at Peoples Bank