THARUSHA Dilakshi Wickramaratna
Kandy,11
Summary
Creative and Forward-thinking Junior Executive with six years of experience propelling initiatives of the leadership team with key responsibilities in Banking and Finance. Successfully achieved business objectives by professional work experience utilizing excellent communication and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Junior Executive
NDB Bank PLC
Kandy
11.2023 - Current
- Develop and implement strategies to improve customer service and satisfaction.
- Create and maintain accurate records of key performance metrics.
- Provide administrative support to the executive management team.
- Create detailed reports for senior management regarding loan activity, performance metrics, compliance issues, and other key indicators.
- Develop strategies for improving overall branch performance.
Senior Banking Associate
NDB Bank PLC
Central Region Branches
12.2022 - 12.2022
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Analyzed customer financial data to identify trends and make recommendations on loan products.
- Generated monthly reports outlining progress against targets set by senior management.
- Participated in training sessions aimed at enhancing knowledge of banking systems and procedures.
- Monitored customer accounts for suspicious activities or potential money laundering schemes.
- Provided technical advice and guidance to less experienced staff members on banking regulations, policies, procedures, and best practices.
- Advised customers on financial products such as savings accounts, investments options.
Banking Associate
NDB Bank PLC
Kandy
02.2020 - 12.2022
- Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect the bank's reputation.
- Worked with a team to resolve our balance situation and improve accuracy in transactions.
- Fulfilled diverse duties to provide customer service, operate cash counters,balance and replenish ATMs, maintain accounts, and open new accounts.
Trainee Banking Assistant
NDB Bank PLC
Ja Ela
02.2018 - 02.2020
- Greeted customers upon arrival at the bank and provided assistance with inquiries.
- Processed deposits, withdrawals and other financial transactions for customers accurately.
- Adhered to established compliance protocols when dealing with customer data or financial transactions.
- Identified opportunities for cross-selling additional products or services to existing customers.
Education
OTHM LEVEL 7 POST GRADUATE DIPLOMA - STRATEGIC MANAGEMENT AND
UNIVERSITY OF SUNDERLAND UK
ICBT CAMPUS12-2021
G.C.E. ADVANCE LEVEL - Commerce
MAHAMAYA GIRLS' COLLEGE
KANDY08-2016
LEVEL 1 - Accounting Technician
AAT
Association of Accounting Technicians06-2013
G.C.E ORDINARY LEVEL -
MahamayaGIRLS COLLEGE
KANDY12-2012
Skills
- Strategic Thinking
- Multi-unit Operation Management
- Cross Selling
- Product Development
- Research and analysis
- Investor Relations
- Financial Acumen
- Human Resources Management
- Relationship Management
- Market Analysis
- Event Management and Promotion
- TEMENOS System
- Workflow (Accounts Opening System)
- Microsoft Office
- Powe BI
Languages
Sinhala
First Language
English
Advanced (C1)
C1
Accomplishments
- Diploma in Bhatkhande Sangit Vidyapith Lucknow- Visharada pt 2 -Completed
Affiliations
- Participated as the violinist for the NDB Talent Fest orchestra organized by NDB Bank in 2019.
Certification
- Certificate Cours - Best Practices For Bank Tellers offered by the Central Bank of Sri Lanka
References
- Mr. Mario De Silva
Manager - Consumer Portfolio Analytic- Nations Trust Bank
Email - mariodesilva23@gmail.com
LinkedIn - linkedin.com/in/mario-de-silva-8a609b72
Mobile - +94 76 863 7355
- Ms. Chaturangi Abeysekara
Relationship Manager-Privilege Banking- NDB Bank PLC
Email -chaturangiabeysekara@gmail.com
LinkedIn -linkedin.com/in/chaturangi-abeysekera-628840133
Mobile - +94 76 481 1087
Timeline
Junior Executive
NDB Bank PLC
11.2023 - Current
Senior Banking Associate
NDB Bank PLC
12.2022 - 12.2022
Banking Associate
NDB Bank PLC
02.2020 - 12.2022
Trainee Banking Assistant
NDB Bank PLC
02.2018 - 02.2020
OTHM LEVEL 7 POST GRADUATE DIPLOMA - STRATEGIC MANAGEMENT AND
UNIVERSITY OF SUNDERLAND UK
G.C.E. ADVANCE LEVEL - Commerce
MAHAMAYA GIRLS' COLLEGE
LEVEL 1 - Accounting Technician
AAT
G.C.E ORDINARY LEVEL -
MahamayaGIRLS COLLEGE
Similar Profiles
Nalin RathnayakeNalin Rathnayake
Branch Manager at NDB Bank PLCBranch Manager at NDB Bank PLC
Deshan PereraDeshan Perera
Assistant Relationship Manager (Corporate) at Cargills Bank PLCAssistant Relationship Manager (Corporate) at Cargills Bank PLC
Jayathissa Jayathissa null
Deputy Relationship Manager – Branch Credit at Nations Trust Bank PLCDeputy Relationship Manager – Branch Credit at Nations Trust Bank PLC