Fathima Shermin Nawaz
Colombo
Summary
Analytical, results-oriented professional with 12 years of diverse experience, currently transitioning to a senior executive HR role. Proven expertise in leading teams, driving organizational change, and developing strategic initiatives. Adept at providing leadership in talent management, employee relations, and organizational development, with a strong background in business operations and financial planning. Skilled in aligning HR strategies with business goals, fostering a high-performance culture, and delivering insights that drive profitability and growth. A dedicated leader with a track record of achieving results through effective people management and business acumen.
Overview
12
12
years of professional experience
Work History
Junior Executive
Hatton National Bank PLC
09.2023 - Current
- Verify and inspect loan documents and customer credentials
- Promote and cross-sell banking products and services to customers
- Ensure compliance with security and banking policies and guidelines in banking functions
- Handle transactions and security documentation for corporate clients.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Spearheaded project initiatives, leading cross-functional teams to successful completion within deadlines.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Coordinated internal training programs tailored towards enhancing employee skill sets relevant to their respective roles within the organization.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Created and managed office systems to efficiently deal with documentation.
Bank Associate
Hatton National Bank PLC
04.2012 - 01.2023
- Provided banking assistance to customers in handling deposits and payments
- Assisted with International Trade transactions and Islamic Banking operations
- Managed credit documentation and customer service with minimal supervision
- Liaised between banking personnel and customers to enhance service delivery.
- Collaborated closely with lending officers to ensure seamless execution of loan origination processes from beginning to end.
- Assisted in exceeding branch deposit growth targets through proactive client outreach efforts and relationship building strategies.
- Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
- Promoted digital banking solutions to customers to enhance convenience while reducing wait times at the branch office.
- Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Mentored new hires by sharing best practices, bank policies, and procedures, contributing to their successful integration within the team.
Education
B.Sc. in Human Resource Management -
University of Northumbria
11.2018
Diploma in Banking & Finance -
Institute of Bankers of Sri Lanka
01.2018
Diploma in International Trade -
Institute of Bankers of Sri Lanka
01.2016
Certificate in Banking & Finance -
Institute of Bankers of Sri Lanka
01.2014
G.C.E. Advanced Level Examination -
Bishop's College
Colombo, Sri Lanka01.2011
G.C.E. Ordinary Level Examination -
Bishop's College
Colombo, Sri Lanka01.2007
Skills
- Human Resources Management: Talent Management, Employee Relations, Organizational Development
- Banking & Finance: Islamic Finance, International Trade, Credit Management & documentation
- Leadership & People Management: Team Leadership, Strategic Initiatives, Organizational Change
- Communication & Interpersonal Skills: Customer Relationship Management, Effective Communication
- Technical Skills: IT Skills, Time Management, Compliance
Accomplishments
- Centralized Islamic Finance Credit Documentation for the branch network.
- Provided high-quality customer service with minimal supervision, improving client satisfaction.
Languages
English (Fluent)
Tamil (Native)
Sinhala (Fluent)
References
References will be furnished upon request.
Timeline
Junior Executive
Hatton National Bank PLC
09.2023 - Current
Bank Associate
Hatton National Bank PLC
04.2012 - 01.2023
B.Sc. in Human Resource Management -
University of Northumbria
Diploma in Banking & Finance -
Institute of Bankers of Sri Lanka
Diploma in International Trade -
Institute of Bankers of Sri Lanka
Certificate in Banking & Finance -
Institute of Bankers of Sri Lanka
G.C.E. Advanced Level Examination -
Bishop's College
G.C.E. Ordinary Level Examination -
Bishop's College
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