Rasangika Pushpa Kumari Malagammana Gedara
Pilimatalawa,Kandy
Summary
Driven Bank Manager with 11-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in Banking and Finance.
Overview
12
12
years of professional experience
Work History
Manager
State Mortgage and Investment Bank
05.2021 - Current
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed loyal customer base through personalized service and tailored financial solutions.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Identified opportunities for process improvement within branch, leveraging industry best practices to enhance efficiency.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Negotiated favorable terms on lending agreements with clients while balancing risk exposure for bank.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager(Credit)
State Mortgage and Investment Bank
05.2013 - 04.2021
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Streamlined banking operations by implementing efficient processes and procedures.
- Collaborated with bank management to develop strategic plans for business growth and expansion.
- Developed strong relationships with clients, providing exceptional service that retained their loyalty and trust.
- Improved loan portfolio quality by conducting thorough credit analysis on prospective borrowers before approving loans or lines of credit.
- Reduced teller errors by implementing comprehensive cash handling training sessions.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Management Trainee
State Mortgage and Investment Bank
02.2012 - 04.2013
- Improved management skills by participating in rigorous training programs and workshops.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka
Colombo, Sri Lanka09.2016
Bachelor of Business Administration - Accounting And Finance
University of Ruhuna
Matara, Sri Lanka04.2010
Intermediate Level - Accounting Technician
The Institute of Chartered Accountants Of Sri Lanka
Colombo,Sri Lanka01.2008
Passed the Final Examination - Accounting Technician
The Association of Accounting Technicians of Sri Lanka
Colombo, Sri Lanka04.2006
Skills
- Bank security expert
- Risk and Credit Analysis
- Staff Management
- Sales Expertise
- Strong Communication
- Operational Efficiency
- Credit Analysis
- Loan Processing
- Banking Operations
Languages
Sinhala
Proficient
C2
English
Upper intermediate
B2
Software
Microsoft Excel,Word,Access,Power Point,Programming Concepts,Programming and Computer Basic and Operating System
Reference
References available upon request
Declaration
I do hereby certify that the particulars furnished by me in the application, are true and Accurate to the best of my knowledge and if selected I shall perform my duties efficiently, loyally and to your entire satisfaction.
Date: 13th of January 2024 (Malagammana Gedara Rasangika Pushpa Kumari)
Timeline
Manager
State Mortgage and Investment Bank
05.2021 - Current
Assistant Manager(Credit)
State Mortgage and Investment Bank
05.2013 - 04.2021
Management Trainee
State Mortgage and Investment Bank
02.2012 - 04.2013
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka
Bachelor of Business Administration - Accounting And Finance
University of Ruhuna
Intermediate Level - Accounting Technician
The Institute of Chartered Accountants Of Sri Lanka
Passed the Final Examination - Accounting Technician
The Association of Accounting Technicians of Sri Lanka
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