Rasangika Pushpa Kumari Malagammana Gedara
Pilimatalawa,Kandy
Summary
Driven Bank Manager with 11-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in Banking and Finance.
Overview
12
12
years of professional experience
Work History
Manager
State Mortgage and Investment Bank
Kandy, Sri Lanka
05.2021 - Current
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed loyal customer base through personalized service and tailored financial solutions.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Identified opportunities for process improvement within branch, leveraging industry best practices to enhance efficiency.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Negotiated favorable terms on lending agreements with clients while balancing risk exposure for bank.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager(Credit)
State Mortgage and Investment Bank
Kandy, Sri Lanka
05.2013 - 04.2021
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Streamlined banking operations by implementing efficient processes and procedures.
- Collaborated with bank management to develop strategic plans for business growth and expansion.
- Developed strong relationships with clients, providing exceptional service that retained their loyalty and trust.
- Improved loan portfolio quality by conducting thorough credit analysis on prospective borrowers before approving loans or lines of credit.
- Reduced teller errors by implementing comprehensive cash handling training sessions.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Management Trainee
State Mortgage and Investment Bank
Colombo, Sri Lanka
02.2012 - 04.2013
- Improved management skills by participating in rigorous training programs and workshops.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka
Colombo, Sri Lanka09.2016
Bachelor of Business Administration - Accounting And Finance
University of Ruhuna
Matara, Sri Lanka04.2010
Intermediate Level - Accounting Technician
The Institute of Chartered Accountants Of Sri Lanka
Colombo,Sri Lanka01.2008
Passed the Final Examination - Accounting Technician
The Association of Accounting Technicians of Sri Lanka
Colombo, Sri Lanka04.2006
Skills
- Bank security expert
- Risk and Credit Analysis
- Staff Management
- Sales Expertise
- Strong Communication
- Operational Efficiency
- Credit Analysis
- Loan Processing
- Banking Operations
Languages
Sinhala
Proficient
C2
English
Upper intermediate
B2
Software
Microsoft Excel,Word,Access,Power Point,Programming Concepts,Programming and Computer Basic and Operating System
Reference
References available upon request
Declaration
I do hereby certify that the particulars furnished by me in the application, are true and Accurate to the best of my knowledge and if selected I shall perform my duties efficiently, loyally and to your entire satisfaction.
Date: 13th of January 2024 (Malagammana Gedara Rasangika Pushpa Kumari)
Timeline
Manager
State Mortgage and Investment Bank
05.2021 - Current
Assistant Manager(Credit)
State Mortgage and Investment Bank
05.2013 - 04.2021
Management Trainee
State Mortgage and Investment Bank
02.2012 - 04.2013
Diploma in Banking And Finance - Banking And Finance
Institute of Bankers of Sri Lanka
Bachelor of Business Administration - Accounting And Finance
University of Ruhuna
Intermediate Level - Accounting Technician
The Institute of Chartered Accountants Of Sri Lanka
Passed the Final Examination - Accounting Technician
The Association of Accounting Technicians of Sri Lanka