PRASAD DANISTER BARNES
No.38/5A, Nalandarama Rd Nugegoda
Summary
I am a fully committed, knowledge and content technical support worker who possesses the necessary skills, qualities and experience to meet the demands of the job description.
I take great pride in the work I carry out as a technical support specialist and I believe the problem-solving capabilities, the communication and interpersonal skills, and the attention to detail I possess will ensure I make a fast and immediate impact within this role.
I am able to prioritize a large work load I work very well as part of a team and I have a strong customer focus capabilities that ensure the work I do always provides timely and knowledgeable support that helps my clients achieve their objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Executive
Amante Lanka (Pvt) Ltd.
Colombo
12.2023 - Current
- Established service level agreements with internal customers for timely resolution of IT requests.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Provided technical support to users in troubleshooting hardware and software issues.
- Created budget plans for IT operations and monitored expenditures against established budgets.
- Managed backup, user account and helpdesk systems.
- Developed data security and disaster recovery procedures.
- Analyzed workflows and established priorities for daily operations.
- Met with users, vendors and technicians to determine computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Controlled operational IT budget and expenditures within department parameters.
IT Executive - Hardware & Network Operations
Alliance Finance Co PLC
Colombo
03.2021 - 12.2023
Process Associate -
Premises & Engineering Division
Hatton National Bank
01.2020 - 02.2021
Software Developer - Trainee
Techno Action (Guarantee) Limited
Colombo
05.2018 - 05.2019
On Job Trainee
Regional Development Bank
Provincial Office
05.2017 - 01.2018
Coordinator Officer
Nations Trust Bank
Colombo
01.2016 - 03.2017
Education
Advance Higher National Diploma - Cyber Security
Winsys City Campus
Colombo01-2021
Ministry of Skills Development -
Vocational Training01-2019
Eastern University of Sri Lanka
01-2017
Certificate Course - Computer Basic
SLIIT - Computing
Colombo01-2016
Skills
- Security optimization
- Cost savings
- Network Administration
- Technical solution development
- Disaster Recovery
- IT service management
- Technology Integration
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Sinhala
Intermediate (B1)
B1
Affiliations
- Reading Book
- Playing Computer Games
- Traveling
Certification
- Light Vehicle Driving License (Motor bike / Car - Manual type)
- Passport no - N8755289 - Ex.date -03/03/2030
Timeline
IT Executive
Amante Lanka (Pvt) Ltd.
12.2023 - Current
IT Executive - Hardware & Network Operations
Alliance Finance Co PLC
03.2021 - 12.2023
Process Associate -
Premises & Engineering Division
01.2020 - 02.2021
Software Developer - Trainee
Techno Action (Guarantee) Limited
05.2018 - 05.2019
On Job Trainee
Regional Development Bank
05.2017 - 01.2018
Coordinator Officer
Nations Trust Bank
01.2016 - 03.2017
Advance Higher National Diploma - Cyber Security
Winsys City Campus
Ministry of Skills Development -
Eastern University of Sri Lanka
Certificate Course - Computer Basic
SLIIT - Computing
- Light Vehicle Driving License (Motor bike / Car - Manual type)
- Passport no - N8755289 - Ex.date -03/03/2030
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