Nipuni Thakshila
Pannipitiya
Summary
Motivated Senior Banking Assistant with proven customer service and computation skills. Friendly worker happily assists customers. Committed to continually enhancing my skills and banking expertise.
Overview
8
8
years of professional experience
Work History
Senior Banking Assistant
DFCC Bank PLC
Corporate Banking Department
09.2017 - Current
- Timely action taken to manage daily excesses, overdue approvals and to manage arrears in the portfolio
- Responding to customer inquiries and ensuring a high level of customer service standards.
- Support trade transactions and encourage clients for volumes
- Supporting the RM for CASA growth
- Increase in wallet share for existing customers - collections, Trade business, onboarding to iConnect
- Overdue reviews, Assisting RM's with credit appraisals, reviews and related tasks
- Security lodgements
- Updating Insurance and Valuations on System, Collateral Creation
- Monitor limit expiry dates/renewal requests and send information requests to clients for the renewal paper.
Trainee Documentation Officer
Vallibel Finance PLC
Recovery Department
04.2017 - 08.2017
- Provided customer service and responded to client inquiries related to financial services
- Entered and filed documents and records into system.
- Obtained reports to check the overdue position of the facilities and supported recovery officers to handle the portfolio
- Dispatched termination letters when the facility was in overdue positions
- Releasing of vehicle CR books and relevant documents after the facility is settled.
Trainee Job Skills Development Programmer
Bank of Ceylon
Central Cash Department
08.2016 - 02.2017
- Handled the internal cash counter on daily transactions for tender issuance, cash deposits, etc
- Maintained the journal and processed the Foreign Currency issuance to the remittances department, trade counters and counters of the bank branches at the time when requested
- Provided support to existing staff on various tasks and duties, such as sundry clearance, etc.
Education
Bachelor of Science - Financial Engineering
University of Colombo
ColomboInstitute of Bankers of Sri Lanka
ColomboSkills
- Customer Service
- Interpersonal Skills
- Team Oriented
- Communication Skills
- Microsoft Office
- Ability to Work under Pressure
- Ability to Multitask
Accomplishments
- Have received the award for Best Supporting Officer of Corporate Banking Department at the Awards Ceremony for the year 2020.
Affiliations
- Worked under Credit Administration Department in the year 2020 during the covid period to make adjustments in the system for the restructures and moratorium concessions given for the Corporate Banking Department
References
References available upon request.
Timeline
Senior Banking Assistant
DFCC Bank PLC
09.2017 - Current
Trainee Documentation Officer
Vallibel Finance PLC
04.2017 - 08.2017
Trainee Job Skills Development Programmer
Bank of Ceylon
08.2016 - 02.2017
Bachelor of Science - Financial Engineering
University of Colombo
Institute of Bankers of Sri Lanka
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