Mohamed Shafwan Naseer
Colombo,11
Summary
Talented corporate travel consultant experienced in the design and supervision of travel arrangements for businesses. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
Work History
Corporate Travel Consultant
BCD Travel Asia-Pacific Service Centre
Colombo , Sri Lanka
07.2022 - Current
- Reservation systems(GDS) – Sabre.
- Fulfill all requests regarding necessary regulations Expertly use the appropriate the BCD Travel tools and systems to complete requests.
- Consulted with clients and provided appropriate information regarding travel services, routes, reservations, schemes, and other available services
- Arranged client approved travel plans through network of reputable vendors
- Managed client inquiries and kept them updated on progress through a range of communication channels
- Read, define and apply international tariff, fare rules, taxes, and hub utilization; and explicit knowledge and application of International airline contracts.
- Assist in all aspects of arranging and booking travel, e.g., air, hotel, car, and alternate ground transportation; and a strong aptitude and/or understanding of booking highly complex multiple-leg international itineraries
- Performs follow-up as needed and within the time frame promised to the customer
Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts
Specialist Operations
Srilankan Airlines GCC (Secondary to Scicom MSC Berhad).
Colombo , Sri Lanka
01.2022 - 07.2022
- Reservation & Ticketing Associate -Sri Lankan Airlines GCC secondary to SCICOM LANKA (PVT) LTD.
- Reservation systems –AMADEUS.
- Sri Lankan Airlines Frequent Flyer Program
- Inquires and reservations over the phone to any destination on Sri Lankan Airlines
- Arranging Seat Allocations, Meals, MAAS, WCHR, UMNR, STPC etc.
- Handling Flight delays -
- Informing passengers regarding the delay economy & Business
- Rebooking Onward flights
- Rebooking offloaded passengers
- Re-routing misconnecting flights
- Ticket issuing/ “Fly Smiles” Revenue and Redemption /Re-issuing/DBC bookings /Misconnecting /Involuntary/Flight disruption reservations & re-issuance.
- Handling UK/SINGAPORE/GERMANY/FRANCE station Issues - Reservations and changes.
- Special requests - Arranging Limousine service for business class passengers in UK
- Connecting Point Services (CPS) for Sri Lankan Airlines transit passengers.
- Experience in handling passengers in the counter at Sri Lankan Airline ticketing office Colombo.
Executive Customer Service
Srilankan Airlines GCC (Secondary to Scicom MSC Berhad).
Colombo , Sri Lanka
11.2017 - 12.2020
- Making of new reservations, date changes, validity extensions and re-routing for existing reservations.
- Handling special services such as Special meal requests, seat requests, wheelchair service (WCHR/WCHC), authorizing and obtaining authority for Unaccompanied Minors and Seaman.
- Handling of queues to inform time limit for fresh bookings and duped PNRs.
- Handling of email related queries of passengers and stations of Sri Lankan Airlines.
- Handling of Flight delays, cancellations and Schedule changes by informing passengers regarding the same by offering the given routes and other options.
- Ticket issuance for fresh bookings (Revenue and Redemption “Fly Smiles”)
Data Entry Officer
Sri Lanka Railways
Colombo , Sri Lanka
01.2015 - 07.2015
- Operate the computer and manage files within standard operating system.
- Perform word pressing.
- Prepare spreadsheets.
- Prepare presentation resources.
- Manage databases.
- Preform internet and electronic mail operations.
- Install, configure, operate, and maintain operating systems and network services.
- Develop graphics for web and print products.
- Analysis design and develop information system.
Education
IATA FOUNDATION IN TRAVEL AND TOURISM DIPLOMA (MONTREAL, CANADA) -
LOUIS PRESTON
Colombo Sri Lanka09-2019
Diploma in Airline Fares / E -Ticketing, Reservations, Marketing, GDS, Tours, Airport Operations -
INTERNATIONAL AIRLINE TICKETING ACADEMY
Colombo12-2017
General Certificate of Education (Ordinary Level) -
Gampola Zahira College
Sri Lanka12-2013
Skills
- DATABASICS Expense knowledge
- ConCur Travel mastery
- Airport geographical expert
- Apollo GDS master
- Company guidelines and procedures
- Travel research
- Client amenities
- Hotel accommodations
- Itineraries
- Travel insurance
Languages
English
First Language
Tamil
Intermediate (B1)
B1
Sinhala
Advanced (C1)
C1
References
- Dayan Fernando - Senior Operations Manager
BCD Travel, Finland
Dayan.fernando@bcdtravel.fi
+358 41 4909514 - Sulali Marasinghe - Manager
Sri Lankan Airlines – Contact Center.
+94 197334917
Timeline
Corporate Travel Consultant
BCD Travel Asia-Pacific Service Centre
07.2022 - Current
Specialist Operations
Srilankan Airlines GCC (Secondary to Scicom MSC Berhad).
01.2022 - 07.2022
Executive Customer Service
Srilankan Airlines GCC (Secondary to Scicom MSC Berhad).
11.2017 - 12.2020
Data Entry Officer
Sri Lanka Railways
01.2015 - 07.2015
IATA FOUNDATION IN TRAVEL AND TOURISM DIPLOMA (MONTREAL, CANADA) -
LOUIS PRESTON
Diploma in Airline Fares / E -Ticketing, Reservations, Marketing, GDS, Tours, Airport Operations -
INTERNATIONAL AIRLINE TICKETING ACADEMY
General Certificate of Education (Ordinary Level) -
Gampola Zahira College
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