Diwakar Drawadakala
Wattala
Summary
I am a self motivate, Quick learned & experienced candidate for Travel Industry. Started my career from Manual / Handwritten Tickets & worked through 5 different GDS such as ABACUS, GALILEO, SABRE, MARS & AMEDUES. Strong Background knowledge of North American Market / Middle East & Sri Lankan Market more than 10 years. As well as, I have strong experiences in Airline & Travel companies. More than Ticketing, I have the eligibility to handle Outbound & Inbound Tours and Visas as well.
Overview
17
17
years of professional experience
Work History
Senior Travel Consultant
BCD Travel (Asia Pacific Service Center)
10.2021 - Current
- TMC Operation
- Reservation & Ticketing (SABRE)
- Handling clients from Top Oil/Gas company in the Market (Exxon Mobil)
- Hotel / Car / Rail / Ferry bookings via Portal
- Navigation assist
- Exchanges & Refunds
- Training new comers
- Handling Calls & Emails (inquiries from approx. 40+ countries)
Freelance Travel Consultant
DD Travels & Tours
03.2019 - 05.2021
- Air Ticketing (Galileo & SABRE)
- Inbound & Outbound Hotel bookings with Tours
- Visa services
- Travel Insurance
- Travel related products
- Ticketing & Reservations on Low cost carriers
Business Development Manager
SWL Travels & Tours
03.2018 - 02.2019
- Executing Inbound & Outbound Travel packages
- Services for Air tickets
- Visa services & consultation (Included Far east & Middle east)
- GDS - Galileo & Amadeus
- Sales & Marketing / Promoting
- Supervising & Training
- Coordinating with Inbound & Outbound Agents
Senior Corporate Travel Executive
Sunshine Travels & Tours
10.2017 - 03.2018
- Handling Corporate clients such as Sunshine group
- Handling walking customers / Responding Phone calls & emails
- Reservation & Ticketing - GALILEO
- Inbound & Outbound packages
- Visa services
Senior Travel & Sales supportive Agent
North American Travel, Services Inc.
05.2014 - 07.2017
- USA & Canada market / Australia
- Market
- Handling direct customer & Sub agents inquiries
- Reservation & Ticketing (AMEDUES)
- Online / Phone Sales supporting
- Assisting Managers to process / analyse Sales reports
- Invoice handling through Quickbook
Travel Consultant
Sharjah National Travels & Tours Association
10.2012 - 04.2014
- Reservation & Ticketing - MARS, AMEDUES, SABRE
- Handling walking clients
- Sri Lankan Airlines GSA operation at Sharjah
Ticketing & Sales Supportive Agent
Services Inc, Sri
10.2010 - 07.2012
- Lankan GSA operation of North American sectors - CANADA & US markets
- Online Ticket issuance & Call handling - MARS & AMEDUES
- Promote Sales through phone
- Handle direct clients & Sub Agents
- Sales report analyses
- Invoices & Accounts reports
Travel Assistant
Mackinnons American Express Travel
10.2007 - 02.2010
- Reservation & Ticketing - Galileo
- Worked at Visa Department (Visa arrangements for Corporate clients)
- Hotels & FIT packages / Group Travel
Travel Assistant
Shan Travels & Tours
01.2007 - 09.2007
- Reservation & Ticketing - Abacus
- Handling Visas
- Handling Sub agents
Education
Certificate in SABRE - Tourism & Travel Services management -
Emirates Aviation Academy
Dubai02.2013
Diploma in Airport Ground Handling -
Hayleys Aviation Academy
Colombo 1001.2009
Diploma in Reservation & Ticketing - Reservation & Ticketing / Exchange / Fare / Refund
Travelport ITQ Lanka
Colombo 0402.2008
Diploma in Airline Ticketing - Travel & Tourism
International Airline Ticketing Academy
Colombo 0410.2006
High School Diploma -
Colombo Mutwal Hindu College
Colombo 1507.2006
Skills
- SABRE
- Amadeus
- Galileo
- MS Office
- Customer service
- Sales
- Leadership
- Telephone skills
- Public speaking
- MS Teams
- Online Booking Tools
- Organize
Date of Birth
17th January 1988
Additional Information
References : To be confirmed
Languages
Tamil
Native language
Tamil
Proficient
C2
English
Advanced
C1
Sinhalese
Upper intermediate
B2
Timeline
Senior Travel Consultant
BCD Travel (Asia Pacific Service Center)
10.2021 - Current
Freelance Travel Consultant
DD Travels & Tours
03.2019 - 05.2021
Business Development Manager
SWL Travels & Tours
03.2018 - 02.2019
Senior Corporate Travel Executive
Sunshine Travels & Tours
10.2017 - 03.2018
Senior Travel & Sales supportive Agent
North American Travel, Services Inc.
05.2014 - 07.2017
Travel Consultant
Sharjah National Travels & Tours Association
10.2012 - 04.2014
Ticketing & Sales Supportive Agent
Services Inc, Sri
10.2010 - 07.2012
Travel Assistant
Mackinnons American Express Travel
10.2007 - 02.2010
Travel Assistant
Shan Travels & Tours
01.2007 - 09.2007
Certificate in SABRE - Tourism & Travel Services management -
Emirates Aviation Academy
Diploma in Airport Ground Handling -
Hayleys Aviation Academy
Diploma in Reservation & Ticketing - Reservation & Ticketing / Exchange / Fare / Refund
Travelport ITQ Lanka
Diploma in Airline Ticketing - Travel & Tourism
International Airline Ticketing Academy
High School Diploma -
Colombo Mutwal Hindu College
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