Minoshini Fonseka
342, Bolawatta, Waikkala
Summary
Accomplished Senior Lead Software Engineer with a proven track record at IFS Academy, specializing in the IFS Framework, particularly the Reporting Framework. Demonstrates expertise in complex problem-solving and escalation management, driving improvements in system performance and user experience. Skilled in technical leadership and effective communication, consistently fostering innovation and operational excellence.
Overview
13
13
years of professional experience
Work History
SENIOR LEAD SOFTWARE ENGINEER - TEAM LEAD
Unified Support - Energy, Utilities & Resources Industry
10.2023 - Current
- Leading technical investigations across key IFS technology areas, including BMRA, data, and IoT, infrastructure, user experience, extensibility, and development frameworks, identifying solutions to optimize system performance and drive innovation.
- Collaborating with the development team to troubleshoot and resolve production issues, ensuring minimal downtime, and improved system stability.
- Serving as a Subject Matter Expert (SME) for the IFS Client Framework and Reporting Framework, I provide expert guidance and support to optimize implementation and enhance system functionality.
- Leading the Community of Practice for BMRA in collaboration with R&D, fostering knowledge sharing, driving best practices, and advancing innovation within the team.
- Acting as a Knowledge Owner for the IFS Reporting and Experience frameworks, overseeing the review and approval of KBAs and Release Notes to ensure accuracy and alignment with system updates.
- Delivering training within the unified support regarding the BMRA-F1 Reporting Framework and BMRA Analysis Models.
- Collaborating with R&D workflow experts to optimize processes, ensure smooth integration of new technologies, and support the advancement of research and development initiatives.
- Monitoring system performance metrics to identify potential bottlenecks or areas for improvement in the IFS framework.
- Providing code fixes for high-priority bugs, improving system performance, and user experience.
- Assisting in testing and debugging new releases, contributing to higher-quality software delivery.
- Working directly with clients to understand software issues, and providing detailed technical feedback to guide product improvements.
- As a Team Lead, to successfully meet and exceed KPIs, driving performance improvements, and ensuring alignment with organizational goals and strategic objectives.
- Managing and resolving critical escalations by swiftly identifying root causes, coordinating cross-functional teams, and ensuring timely solutions to maintain customer satisfaction, and operational continuity.
- Prepared and configured IFS cloud environments to ensure seamless integration and provide unified support across multiple teams, facilitating efficient troubleshooting and issue resolution.
- Diagnosed and resolved customer issues related to Kubernetes (K8S) deployments in the middle tier and infrastructure.
SENIOR LEAD SOFTWARE ENGINEER
IFS Academy
01.2022 - 09.2023
- Delivered the Technician Training for IFS Cloud Installations, IFS Cloud Administration and Configurations, IFS Cloud Custom Objects Configurations, IFS Cloud Lobby Configurations, IFS Cloud Web Development, IFS APP10 Middleware Server Administration and Configuration, IFS APP10 Integration and Print Configuration, and IFS APP10 Application Form Development to IFS internal employees, partners, and customers.
- Contributed to training deliveries for new Software Engineer batches, developing and presenting technical content to ensure successful onboarding and skill development.
- Evaluated and conducted code reviews for mini projects completed by newly joined software engineers, providing constructive feedback to enhance coding skills and ensure quality standards.
- Reviewed and developed technical documentation and training recordings, providing guidelines and recommendations to enhance the quality and effectiveness of training resources, including materials for IFS Cloud Reporting Configuration.
- Reviewed and updated the question bank for IFS Technical Consultant certifications, ensuring accuracy, relevance, and alignment with industry standards.
- Provided leadership in the development of a BI-integrated dashboard for IFS Academy, driving data-driven decision-making, and enhancing reporting capabilities for improved performance tracking.
- Prepared IFS Cloud environments and Application 10 environments for training environments.
- Awarded as an IFS-certified trainer.
SENIOR LEAD SOFTWARE ENGINEER/LEAD SOFTWARE ENGINEER / SENIOR SOFTWARE ENGINEER / SOFTWARE ENGINEER
IFS GSO-Technology Team
01.2016 - 01.2022
- Performed technical investigations in the IFS framework, including Base Server, Custom Objects, JSF, Integration, IFS Reporting Framework, Client Framework, Aurena, lobbies, and streams.
- Specialized in Base Server, Custom Objects Framework, and IFS Reporting Framework, including IFS Reports Designer reports, SAP Crystal Reports, and SSRS reports.
- Applied patches and implemented local fixes to customer environments.
- Led knowledge-sharing sessions on the client framework, lobby framework, reporting framework, SSRS quick reports (BI), and translations for the GSO-Technology team, EST members, and for System Engineers in Consulting teams.
- Success Session Presenter for Tech Talk events in ACH.
- Handled critical escalations.
- Coordinated the assignments of customer-specific escalations across IFS products for specific IFS customers from time to time.
- Evaluated the billability of patches and fixes of the technology product based on the customer support agreement with the team.
- Member of the virtual IFS GSD-Environment Team, ensuring the availability of internal IFS customer environments during critical situations. Conducted environment tech audits for customer solution onboarding, ensuring smooth integration and optimal performance. Served as a key escalation point within the GSD-Environment team to resolve complex, environment-related issues.
- Member of the IFS Customer Solution Onboarding Panel, responsible for verifying and accepting customers into Support Operations from the Consulting organization, ensuring smooth transitions, and operational readiness.
- Aurena Swarming Lead in GSD-Technology, leading investigations related to the Aurena Technology product. Coordinated the resolution of IFS Aurena Hypercare customer issues, ensuring prompt and effective support within the GSD-Technology team.
- Active participation in IFS Community as a Superhero
SOFTWARE ENGINEER
IFS APAC Support Team
01.2014 - 01.2016
- Carried out technical investigations to identify issues that were reported from all the product components of IFS Applications, including IFS Framework, Finance, Distribution, Manufacturing, Document Management, Maintenance, Mobile Work Order, Business Analytics, etc.
- Engaged in patch merging, local fixes, and data repairs to resolve issues.
- Demonstrated problem-solving and time-management skills.
UNDERGRADUATE TRAINEE SOFTWARE ENGINEER
IFS R&D Technology Team
01.2013 - 12.2013
- Involved in the development of IFS application performance monitoring with the R&D Technology team.
- Developed business logic for the IFS system monitoring tool using PL/SQL, enhancing the tool’s functionality, and improving system performance tracking.
- This system monitoring application is now integrated with IFS Applications, which was demonstrated at the IFS World Conference 2013.
UNDERGRADUATE TRAINEE SOFTWARE ENGINEER
IFS Training Team
01.2013 - 12.2013
- Developed a research project to monitor the performance of IFS Applications, JBoss application server, and Oracle database using Java, PL/SQL, HTML5, MBeans, and JMX technologies, optimizing system monitoring and performance insights.
PRE-INTERN
99x Technology (Pvt) Ltd
01.2012 - 12.2012
- Developed an application to facilitate knowledge sharing among employees at 99x Technologies, utilizing BoilerplateJS and ASP.NET MVC technologies to create an efficient and user-friendly platform.
Education
B.SC. (HONS) - INFORMATION TECHNOLOGY
University of Moratuwa
Sri Lanka01-2014
DATA MINING WITH WEKA -
Department of Computer Science
New Zealand01-2013
ACCELERATING INFORMATION TECHNOLOGY INNOVATION(AITI) PROGRAM - YOUNG TECHNOLOGY ENTREPRENEURS
Massachusetts Institute of Technology
United States of America01-2012
Skills
- IFS Reporting Framework
- Crystal Reports
- SSRS & Plugin Layout Reports
- IFS Print Agent
- IFS Base Server
- IFS Web Client
- Custom Objects
- Java
- PL/SQL
- Cloud Installation/Upgrade
- Complex Problem-solving
- System debugging
- Code reviews
- Escalation Management
- Communication
- Best practices
Volunteer Experience
- Panel Member - Virtual Industry Expert Workshop, University of Moratuwa, Faculty of Information Technology, 2020, Held volunteer position as a resource person to the industry expert panel to mentor and enhance the knowledge and skills of the students for level 2, industry-based projects. Provided feedback for each project and evaluated the projects technically whether they are developed according to industry standards.
- Contributor – Fit2School Gurugedara, University of Moratuwa, Faculty of Information Technology, 2013-2014, Created contents to enhance the ICT knowledge in school community in Sri Lanka, as the committee member of INTECS of University of Moratuwa.
- VP Finance - Eye, AIESEC Colombo South, 2012, Contributed towards the community development to uplift the communication skills and English language skills among Sri Lankan school children.
- Student Representative, University of Moratuwa, Faculty of Information Technology, 2011-2014, Held several positions as a Deputy Batch Representative and a Faculty Board Student Representative.
References
- Kandasamy Yogendirakumar (Yogi), Vice President, IFS Academy, Enablement & Training
+94 11 236 44 00, +94 (0)71 4039089, kandasamy.yogendirakumar@ifs.com - Yasas Kasthuriarachchi, Senior Manager, Engineering Hub Global Delivery
+94 (0)112095059, +94 (0)71 6495277, yasas.kasthuriarachchi@ifs.com
Additional Qualifications
Attorney-at-Law, Supreme Court of Sri Lanka
Accomplishments
- Best Social Impact Award of Mobitel
- Inventors Challenge Research Competition 99x Technology
Timeline
SENIOR LEAD SOFTWARE ENGINEER - TEAM LEAD
Unified Support - Energy, Utilities & Resources Industry
10.2023 - Current
SENIOR LEAD SOFTWARE ENGINEER
IFS Academy
01.2022 - 09.2023
SENIOR LEAD SOFTWARE ENGINEER/LEAD SOFTWARE ENGINEER / SENIOR SOFTWARE ENGINEER / SOFTWARE ENGINEER
IFS GSO-Technology Team
01.2016 - 01.2022
SOFTWARE ENGINEER
IFS APAC Support Team
01.2014 - 01.2016
UNDERGRADUATE TRAINEE SOFTWARE ENGINEER
IFS R&D Technology Team
01.2013 - 12.2013
UNDERGRADUATE TRAINEE SOFTWARE ENGINEER
IFS Training Team
01.2013 - 12.2013
PRE-INTERN
99x Technology (Pvt) Ltd
01.2012 - 12.2012
B.SC. (HONS) - INFORMATION TECHNOLOGY
University of Moratuwa
DATA MINING WITH WEKA -
Department of Computer Science
ACCELERATING INFORMATION TECHNOLOGY INNOVATION(AITI) PROGRAM - YOUNG TECHNOLOGY ENTREPRENEURS
Massachusetts Institute of Technology
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