Manoj Chathuranga
System Engineer
Biyagama,12
Summary
Results-oriented System Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
16
16
years of professional experience
2
2
Languages
Work History
L2 Support Engineer
Rockland Distilleries Pvt Ltd
11.2023 - Current
- Collaborated with cross-functional teams to address complex technical issues, reducing ticket escalations.
- Conducted periodic audits of IT systems, identifying areas for improvement and recommending appropriate action plans.
- Developed comprehensive documentation for frequently encountered issues, enabling quicker problem-solving for support team.
- Contributed to IT documentation by creating and updating comprehensive guides related to Office 365 administration and best practices.
- Collaborated with IT teams to integrate Office 365 applications into existing infrastructure seamlessly.
- Monitored networks and network devices to resolve technical problems quickly.
- Assisted in developing knowledge base for common issues, empowering users with self-help resources that reduce support requests.
- Collaborated with cross-functional teams to design, develop, and launch scalable cloud solutions on Azure platform.
- Enhanced Azure infrastructure performance by scaled down unwanted configurations and resource allocation.
- Developed and implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
- Developed custom monitoring and alerting solutions within Azure ecosystem, enabling proactive identification of potential issues before escalate.
- Streamlined support processes for faster issue resolution and increased end-user satisfaction.
- Mentored junior team members to enhance their technical skills and improve overall team performance
- Participated in regular team meetings to discuss challenges faced in supporting various systems, promoting collaborative approach in finding solutions
- Conducted periodic audits of IT systems, identifying areas for improvement and recommending appropriate action plans
System Engineer
Opusxenta Pvt Ltd
01.2022 - 11.2023
- Handled high availability DR and failover clusters
- Administration on Windows AD, WSUS, Linux and applications
- Provide remote technical support for global clients (AU, US, UK, NZ) for Sage CRM and custom build applications on top of it
- Responsible in overseeing all related process to IT procurement and maintain ITSM accordingly
- Responsible for overseeing employee onboarding activities related to ISO 27001 and SOC 2
- Conduct necessary penetration tests and vulnerability assessments for internal systems in align with ISO 27001 and SOC 2 requirement
- Developed and maintain best ITIL practices related IT Corporate governance
- Assisted employees with resolving network problems at remote locations
- Delivered Helpdesk service and support to customers
- Completed software updates and assessed security patches for optimized computer use
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Integrated database and backup servers into enterprise systems
- Configured, installed and upgraded SQL databases
- Documented system configuration, mapping and processes
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented server virtualization strategies, maximizing resource utilization and reducing operational costs.
- Managed and monitored installed systems for highest level of availability
- Analyzed security logs to determine and alleviate network threats
Implementation Engineer
TechOne Global, Colombo
12.2008 - 12.2021
- Overseeing activities(Install SQL,.net,Supporting tool etc) related to Implementing custom build applications to deliver projects on deadlines
- Coordinate with Project Managers,Software Engineers, QA Engineers and Business Analysts to take necessary actions for successful project implementations(DMS,RDS SQL etc..)
- Provide end user support remotely(Bangladesh, Philippine, Nepal, Singapore, Belgium) or onsite according to SLA's
- Participated on major client project locally and globally
- Handling global client requirement and travel for client site as necessary (Onsite support for project implementation on Brunei etc..)
- SAAS or VM deployment on AZURE cloud
- Managed over 50 customer cases per day
- Migrate Legacy applications to cloud AZURE
- Provide technical support for applications such as MSSQL,AZURE, Microsoft Power BI, MySQL, Sharepoint, IIS, Microsoft Hyper V etc.
- Do necessary quality controls in application deployment
- Proven ability to learn quickly and adapt to new situations
- Configured and executed system software changes.
Education
Business Communications And Information Technology - Information Technology
LIBM Campus
Sri Lanka 04.2001 -
Microsoft Certified Professional - MCP
Microsoft
04.2001 -
Microsoft Certified Solution Associate (Office365) - Microsoft Office 365
Microsoft
04.2001 -
Implementing Microsoft Azure Infra Solutions - Microsoft Azure
TechOne Learning Center
04.2001 -
Windows Server Virtualization With Hyper-V - Microsoft HyperV
TechOne Learning Center
04.2001 -
Microsoft Certified: Azure Fundamentals - Microsoft Azure
Microsoft
04.2001 -
Microsoft Certified: Azure Data Fundamentals - Microsoft Azure
Microsoft
04.2001 -
Microsoft Certified: Azure AI Fundamentals - Microsoft Azure AI
Microsoft
04.2001 -
Introduction To The Threat Landscape 2.0 - NSE - Cyber Security
Fortinet
04.2001 -
Fortinet Certified Fundamentals Cybersecurity - Cyber Security
Fortinet
04.2001 -
Fortinet Certified Cybersecurity Associate - Cyber Security
Fortinet
04.2001 -
Introduction To Cybersecurity Tools & Cyber Attack - Cyber Security
Coursera - IBM
04.2001 -
Artificial Intelligence Fundamentals - Artificial Intelligence
Coursera - IBM
04.2001 -
Skills
Office 365
Selenium
Network Configuration
Jmeter
WordPress
Virtualization
Network infrastructure administration
Vendor Management
MS Defender Endpoint Security
Intune Configuration
Windows Update Services - WSUS
Application support
Hardware maintenance
Technical support expertise
LAN and WAN Management
Software Installation
Accomplishments
- Identified and resolved a bottleneck in data processing, leading to a 40% reduction in system latency and improved real-time data analysis capabilities.
- Received recognition from senior management for effectively managing scope changes and minimizing risks during a high-stakes system upgrade.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Analyzed and designed a high-speed wireless network to support Sri Lanka Telecom with a more reliable and cost-effective model.
- Collaborated with stakeholders to define system requirements, leading to the delivery of a highly customized solution that met client needs with a 98% satisfaction rate.
- Oversaw the successful migration of a legacy system to a modern platform, achieving 100% data accuracy and improving user accessibility by 30%.
Additional Information
Mr. Nuwan Tharanga,
Senior Lead - Business/Quality Analyst,
Opusxenta Pvt Ltd, No 821, Kaduwela Road, Malabe, Sri Lanka,
+94764359382
Mr. Sanka Amarakoon,
Senior System Engineer,
Sampath IT Solution Pvt Ltd,
No 321, Galle Road, Colombo, Sri Lanka,
+94770501012
Timeline
L2 Support Engineer
Rockland Distilleries Pvt Ltd
11.2023 - Current
System Engineer
Opusxenta Pvt Ltd
01.2022 - 11.2023
Implementation Engineer
TechOne Global, Colombo
12.2008 - 12.2021
Business Communications And Information Technology - Information Technology
LIBM Campus
04.2001 -
Microsoft Certified Professional - MCP
Microsoft
04.2001 -
Microsoft Certified Solution Associate (Office365) - Microsoft Office 365
Microsoft
04.2001 -
Implementing Microsoft Azure Infra Solutions - Microsoft Azure
TechOne Learning Center
04.2001 -
Windows Server Virtualization With Hyper-V - Microsoft HyperV
TechOne Learning Center
04.2001 -
Microsoft Certified: Azure Fundamentals - Microsoft Azure
Microsoft
04.2001 -
Microsoft Certified: Azure Data Fundamentals - Microsoft Azure
Microsoft
04.2001 -
Microsoft Certified: Azure AI Fundamentals - Microsoft Azure AI
Microsoft
04.2001 -
Introduction To The Threat Landscape 2.0 - NSE - Cyber Security
Fortinet
04.2001 -
Fortinet Certified Fundamentals Cybersecurity - Cyber Security
Fortinet
04.2001 -
Fortinet Certified Cybersecurity Associate - Cyber Security
Fortinet
04.2001 -
Introduction To Cybersecurity Tools & Cyber Attack - Cyber Security
Coursera - IBM
04.2001 -
Artificial Intelligence Fundamentals - Artificial Intelligence
Coursera - IBM
04.2001 -
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