Hi, I’m
Manoj Chathuranga
System Engineer
Biyagama
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
17
years of professional experience
8
years of post-secondary education
Work History
Rockland Distilleries Pvt Ltd
L2 Support Engineer
11.2023 - Current
Job overview
- Collaborated with cross-functional teams to address complex technical issues, reducing ticket escalations.
- Conducted periodic audits of IT systems, identifying areas for improvement and recommending appropriate action plans.
- Developed comprehensive documentation for frequently encountered issues, enabling quicker problem-solving for the support team.
- Assisted in developing a knowledge base for common issues, empowering users with self-help resources that reduce support requests.
- Collaborated with cross-functional teams to design, develop, and launch scalable cloud solutions on the Azure platform.
- Enhanced Azure infrastructure performance by optimizing configurations and resource allocation.
- Developed and implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
- Developed custom monitoring and alerting solutions within the Azure ecosystem, enabling proactive identification of potential issues before they escalate.
Opusxenta Australia Pvt Ltd
System Engineer
01.2022 - 11.2023
Job overview
- Handled high availability DR and failover clusters
- Administration on Windows AD, WSUS, Linux and applications
- Provide remote technical support for global clients (AU, US, UK, NZ) for Sage CRM and custom build applications on top of it
- Responsible in overseeing all related process to IT procurement and maintain ITSM accordingly
- Responsible for overseeing employee onboarding activities related to ISO 27001 and SOC 2
- Conduct necessary penetration tests and vulnerability assessments for internal systems in align with ISO 27001 and SOC 2 requirement
- Developed and maintain best ITIL practices related IT Corporate governance
- Assisted employees with resolving network problems at remote locations
- Delivered Helpdesk service and support to customers
- Completed software updates and assessed security patches for optimized computer use
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Integrated database and backup servers into enterprise systems
- Configured, installed and upgraded SQL databases
- Documented system configuration, mapping and processes
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented server virtualization strategies, maximizing resource utilization and reducing operational costs.
TechOne Global, Colombo
Implementation Engineer
12.2008 - 12.2021
Job overview
- Overseeing activities(Install SQL,.net,Supporting tool etc) related to Implementing custom build applications to deliver projects on deadlines
- Coordinate with Project Managers,Software Engineers, QA Engineers and Business Analysts to take necessary actions for successful project implementations(DMS,RDS SQL etc..)
- Provide end user support remotely(Bangladesh, Philippine, Nepal, Singapore, Belgium) or onsite according to SLA's
- Participated on major client project locally and globally
- Handling global client requirement and travel for client site as necessary (Onsite support for project implementation on Brunei etc..)
- SAAS or VM deployment on AZURE cloud
- Managed over 50 customer cases per day
- Migrate Legacy applications to cloud AZURE
- Provide technical support for applications such as MSSQL,AZURE, Microsoft Power BI, MySQL, Sharepoint, IIS, Microsoft Hyper V etc.
- Do necessary quality controls in application deployment
- Proven ability to learn quickly and adapt to new situations
- Configured and executed system software changes.
Gogetter Corporation(Subsidiary of DPJ holdings), Colombo
IT Executive
01.2007 - 10.2008
Job overview
- Provide technical support for back office applications for internal end users
- Generate ad hoc financial detail reports for top management
- Track change or service request related to IT equipments using service desk system
- Generate IT inventory reports as required by Top Management
- Purchase IT equipments as required by day today operations.
Education
LIBM Campus - Nawala
Business Communications and Information Technology
10.2005 - 05.2006
National Institute of Business Management (NIBM)
Diploma in Computer System Design: Computer System Design
01.2008 - 05.2008
TechOne Learning Center - Colombo
Implementing Microsoft Azure Infrastructure Solutions: Azure: Azure
01.2016 - 05.2016
Microsoft
Microsoft Certified Solution Associate (O365): Microsoft Office 365
02.2016 - 05.2016
TechOne Learning Center
Windows Server Virtualization With Hyper-V
06.2016 - 05.2023
Microsoft
Microsoft Certified Professional
01.2016 - 05.2016
Microsoft
Microsoft Certified Azure Fundamental: Microsoft Azure
06.2021 - 05.2021
Microsoft
Microsoft Certified Azure Data Fundamental: Database Management
06.2021 - 05.2021
Microsoft
Microsoft Certified Azure AI Fundamental: Artificial Intelligence
09.2021 - 05.2021
Fortinet Certified Associate Cybersecurity
Certificate from Cybersecurity
04.2001
Skills
MySQLundefined
Accomplishments
- Identified and resolved a bottleneck in data processing, leading to a 40% reduction in system latency and improved real-time data analysis capabilities.
- Received recognition from senior management for effectively managing scope changes and minimizing risks during a high-stakes system upgrade.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Analyzed and designed a high-speed wireless network to support Sri Lanka Telecom with a more reliable and cost-effective model.
- Collaborated with stakeholders to define system requirements, leading to the delivery of a highly customized solution that met client needs with a 98% satisfaction rate.
- Oversaw the successful migration of a legacy system to a modern platform, achieving 100% data accuracy and improving user accessibility by 30%.
Technical Profile
- SQL
- My SQL
- Ms Access
- HTML
- Microsoft Office
- Office 365
- Google Drive
- NET
- XML
- Cloudflare
- Linux
- Power BI
- Microsoft Windows (XP, 7, 8, 10, Server 2008, 2012, 2016, 2019)
- GitHub
- Docker
- Jenkins
- Jira Atlassian
- QLays
- Jmeter
- Sonarqube
- Endpoint security
- Site 24/7
- DataDog
- DynaTrace
- OPEN VPN
- PfSense
- ITSM
- Secureframe
- SupportDesk (FreshDesk)
- ZOHO
- OS (MAC, LINUX, UBUNTU)
- Active Directory
- WSUS
- Node JS
- IP Sec
- AZURE
- AWS
- Postman
References
- Mr. Nuwan Tharanga, Senior Lead - Business/Quality Analyst, Opusxenta Pvt Ltd, No 821, Kaduwela Road, Malabe, Sri Lanka, +94764359382
- Mr. Sanka Amarakoon, Senior System Engineer, Sampath IT Solution Pvt Ltd, No 321, Galle Road, Colombo, Sri Lanka, +94770501012
Timeline
L2 Support Engineer
Rockland Distilleries Pvt Ltd
11.2023 - Current
System Engineer
Opusxenta Australia Pvt Ltd
01.2022 - 11.2023
Microsoft
Microsoft Certified Azure AI Fundamental: Artificial Intelligence
09.2021 - 05.2021
Microsoft
Microsoft Certified Azure Fundamental: Microsoft Azure
06.2021 - 05.2021
Microsoft
Microsoft Certified Azure Data Fundamental: Database Management
06.2021 - 05.2021
TechOne Learning Center
Windows Server Virtualization With Hyper-V
06.2016 - 05.2023
Microsoft
Microsoft Certified Solution Associate (O365): Microsoft Office 365
02.2016 - 05.2016
TechOne Learning Center - Colombo
Implementing Microsoft Azure Infrastructure Solutions: Azure: Azure
01.2016 - 05.2016
Microsoft
Microsoft Certified Professional
01.2016 - 05.2016
Implementation Engineer
TechOne Global, Colombo
12.2008 - 12.2021
National Institute of Business Management (NIBM)
Diploma in Computer System Design: Computer System Design
01.2008 - 05.2008
IT Executive
Gogetter Corporation(Subsidiary of DPJ holdings), Colombo
01.2007 - 10.2008
LIBM Campus - Nawala
Business Communications and Information Technology
10.2005 - 05.2006
Fortinet Certified Associate Cybersecurity
Certificate from Cybersecurity
04.2001
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