KASUN GUNARATHNA
Kandy,Sri Lanka
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
19
19
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Medical Representative
Principle healthcare UK, Hemas Pharmaceuticals.
Kandy
12.2021 - Current
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Conducted research to stay up-to-date with industry trends, prices and market competition
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes
Senior Medical Representative
Merck, Emerchemie NB Ceylon LTD
Colombo
06.2012 - 09.2020
- Awards for performance in consecutive years
- Achieved YTD in a highly competitive area
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Planned, supervised and coordinated meetings, clinic and promotion campaigns
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Medical Representative
Sanofi, A Baur & Co PVT
09.2020 - 12.2021
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Recognized trends within territory and industry to create proactive plans.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated patients on medicine and at-home healthcare tools.
Medical Representative
Platinum Pharmaceuticals, CIC Holdings PLC
Kandy
05.2011 - 06.2012
- Recognized trends within territory and industry to create proactive plans.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Education
GCE Advanced Level -
Dharmaraja College
Kandy 01.2007 - 08.2010
GCE Ordinary Level -
Sri Rahula College
Kandy 01.1996 - 12.2006
Preliminary Certificate of Marketing -
Sri Lanka Institute of Marketing
Kandy 01.2014 - 07.2014
Post Graduate Diploma in Marketing -
Sri Lanka Institute of Marketing
Kandy 01.2015 - 12.2018
Skills
- On-site demonstrations and training
Certification
- Best Performers 2016 - Merck
Timeline
Senior Medical Representative
Principle healthcare UK, Hemas Pharmaceuticals.
12.2021 - Current
Medical Representative
Sanofi, A Baur & Co PVT
09.2020 - 12.2021
Post Graduate Diploma in Marketing -
Sri Lanka Institute of Marketing
01.2015 - 12.2018
Preliminary Certificate of Marketing -
Sri Lanka Institute of Marketing
01.2014 - 07.2014
Senior Medical Representative
Merck, Emerchemie NB Ceylon LTD
06.2012 - 09.2020
Medical Representative
Platinum Pharmaceuticals, CIC Holdings PLC
05.2011 - 06.2012
GCE Advanced Level -
Dharmaraja College
01.2007 - 08.2010
GCE Ordinary Level -
Sri Rahula College
01.1996 - 12.2006
- Best Performers 2016 - Merck
- Best Performers 2017 - Merck
- Best Performers 2018 - Merck
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