ICT TECHNICIAN (Trainee)
South Eastern University Of Sri Lanka
02.2022 - 07.2022
- Diagnosed and troubleshoot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Created user accounts and assigned permissions
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Routers
- Installed and configured operating systems and applications
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Restored data on computers and office machines.
