Summary
Overview
Work History
Education
Skills
Websites
Seminarandworkshop
References
Timeline
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Danuka Rajapksha

No.286/1A,Ihala Hanwella

Summary

Over +12 years of experience as a computer hardware technician and IT executive have equipped me with diverse skills, technical knowledge, and leadership abilities. I am confident in my ability to contribute positively to any organization needing a seasoned professional network administrator. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

16
16
years of professional experience

Work History

IT Executive

Sri Lanka Telecom (Services) Ltd.
- Current
  • I'm an IT executive, my will be responsible for setting the strategic direction of the IT department and leading a team
  • Strong, making important decisions, and driving organizational change
  • I provided technical support to end-users in a variety of settings
  • My responsibilities included troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining existing systems to ensure optimal performance.

Field Executive

Bimputh Finance PLC
01.2014 - 01.2015
  • Resolving hardware and software issues, configuring, and troubleshooting network connections, and assisting with system installations or upgrades
  • Respond to user requests, resolve issues within the scope of my knowledge and expertise, and escalate complex problems to the appropriate IT teams
  • Perform routine maintenance tasks, such as installing software updates, patches, and drivers on desktops, laptops, printers, and other office equipment
  • Checks on hardware functionality and report any faults or defects for repair or replacement
  • Preparing regular reports on technical issues, trends, and suggestions for process improvements
  • Implement and enforce IT security policies, including user access controls, antivirus measures, and data backup strategies
  • Stay updated on emerging security threats and recommend proactive measures to mitigate risks
  • Ensure compliance within data protection regulations, software licensing agreements, and IT governance frameworks.

Technical Assistant

National Institute of Education (NIE), Sri Lanka
09.2008 - 12.2013
  • Troubleshooting computer hardware, software, and network problems for office staff
  • Installation, configuration, and maintenance of hardware, software, printers, and other peripheral devices
  • Assist employees with technical inquiries, such as password resets, software installations, and general troubleshooting
  • Support the maintenance and administration of the office's local area network (LAN), including user account management, access control, and network troubleshooting
  • Perform regular backups of critical data and assist with data recovery in case of system failures
  • Assist in implementing and enforcing security protocols, including antivirus software updates, firewall configurations, and data protection measures.

Education

Passed Two Subjects G.C.E Advance Level -

Sri Sudharma Privana Avissawella
01.2007

BSc (Hons) Computer Science -

University of Glyndwr (United Kingdom)
true
09-2019

Certificate in Computer Hardware and Networking Course (NVQ Level4) -

National Vocational Training Authority of Sri Lanka

Computer Diploma Courses -

Homagam National Youth Service Council Vocational Training Center-Professional Accomplishment

Diploma in Computer Networks and Systems Administration -

National Institute of Business Management Sri Lanka

Secondary Level diploma -

Sri Sudharma Privana Avissawella

Skills

  • Troubleshooting
  • Software installation
  • Computer hardware
  • LAN troubleshooting
  • WAN troubleshooting
  • WI-FI troubleshooting
  • LAN design
  • WAN design
  • WI-FI design
  • Data entry
  • Database installation
  • Sage
  • Oracle
  • Computer security systems
  • Cloud security
  • Firewalls
  • Project management
  • Resource management
  • Risk mitigation
  • Timely completion
  • Team management
  • Collaboration
  • Innovation
  • Budgeting
  • Cost management
  • Technology value articulation

Seminarandworkshop

  • Microsoft Outlook and Office Packages, Internet & E-mail, and Knowledgeable.
  • Open-source software packages and OS Knowledgeable

References

  • Upali Vimalarathne, Assistant Director, UDA Sri Lanka, +94718028618
  • Madumal Gunaratne, Manager Learning and Development, Ceylon Cold Stores.Plc SL, +9477395636

Timeline

Field Executive

Bimputh Finance PLC
01.2014 - 01.2015

Technical Assistant

National Institute of Education (NIE), Sri Lanka
09.2008 - 12.2013

IT Executive

Sri Lanka Telecom (Services) Ltd.
- Current

Passed Two Subjects G.C.E Advance Level -

Sri Sudharma Privana Avissawella

BSc (Hons) Computer Science -

University of Glyndwr (United Kingdom)

Certificate in Computer Hardware and Networking Course (NVQ Level4) -

National Vocational Training Authority of Sri Lanka

Computer Diploma Courses -

Homagam National Youth Service Council Vocational Training Center-Professional Accomplishment

Diploma in Computer Networks and Systems Administration -

National Institute of Business Management Sri Lanka

Secondary Level diploma -

Sri Sudharma Privana Avissawella

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Danuka Rajapksha