Danuka Rajapksha
No.286/1A,Ihala Hanwella
Summary
Over +12 years of experience as a computer hardware technician and IT executive have equipped me with diverse skills, technical knowledge, and leadership abilities. I am confident in my ability to contribute positively to any organization needing a seasoned professional network administrator. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
16
16
years of professional experience
Work History
IT Executive
Sri Lanka Telecom (Services) Ltd.
- Current
- I'm an IT executive, my will be responsible for setting the strategic direction of the IT department and leading a team
- Strong, making important decisions, and driving organizational change
- I provided technical support to end-users in a variety of settings
- My responsibilities included troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining existing systems to ensure optimal performance.
Field Executive
Bimputh Finance PLC
01.2014 - 01.2015
- Resolving hardware and software issues, configuring, and troubleshooting network connections, and assisting with system installations or upgrades
- Respond to user requests, resolve issues within the scope of my knowledge and expertise, and escalate complex problems to the appropriate IT teams
- Perform routine maintenance tasks, such as installing software updates, patches, and drivers on desktops, laptops, printers, and other office equipment
- Checks on hardware functionality and report any faults or defects for repair or replacement
- Preparing regular reports on technical issues, trends, and suggestions for process improvements
- Implement and enforce IT security policies, including user access controls, antivirus measures, and data backup strategies
- Stay updated on emerging security threats and recommend proactive measures to mitigate risks
- Ensure compliance within data protection regulations, software licensing agreements, and IT governance frameworks.
Technical Assistant
National Institute of Education (NIE), Sri Lanka
09.2008 - 12.2013
- Troubleshooting computer hardware, software, and network problems for office staff
- Installation, configuration, and maintenance of hardware, software, printers, and other peripheral devices
- Assist employees with technical inquiries, such as password resets, software installations, and general troubleshooting
- Support the maintenance and administration of the office's local area network (LAN), including user account management, access control, and network troubleshooting
- Perform regular backups of critical data and assist with data recovery in case of system failures
- Assist in implementing and enforcing security protocols, including antivirus software updates, firewall configurations, and data protection measures.
Education
Passed Two Subjects G.C.E Advance Level -
Sri Sudharma Privana Avissawella
01.2007
BSc (Hons) Computer Science -
University of Glyndwr (United Kingdom)
true09-2019
Certificate in Computer Hardware and Networking Course (NVQ Level4) -
National Vocational Training Authority of Sri Lanka
Computer Diploma Courses -
Homagam National Youth Service Council Vocational Training Center-Professional Accomplishment
Diploma in Computer Networks and Systems Administration -
National Institute of Business Management Sri Lanka
Secondary Level diploma -
Sri Sudharma Privana Avissawella
Skills
- Troubleshooting
- Software installation
- Computer hardware
- LAN troubleshooting
- WAN troubleshooting
- WI-FI troubleshooting
- LAN design
- WAN design
- WI-FI design
- Data entry
- Database installation
- Sage
- Oracle
- Computer security systems
- Cloud security
- Firewalls
- Project management
- Resource management
- Risk mitigation
- Timely completion
- Team management
- Collaboration
- Innovation
- Budgeting
- Cost management
- Technology value articulation
Seminarandworkshop
- Microsoft Outlook and Office Packages, Internet & E-mail, and Knowledgeable.
- Open-source software packages and OS Knowledgeable
References
- Upali Vimalarathne, Assistant Director, UDA Sri Lanka, +94718028618
- Madumal Gunaratne, Manager Learning and Development, Ceylon Cold Stores.Plc SL, +9477395636
Timeline
Field Executive
Bimputh Finance PLC
01.2014 - 01.2015
Technical Assistant
National Institute of Education (NIE), Sri Lanka
09.2008 - 12.2013
IT Executive
Sri Lanka Telecom (Services) Ltd.
- Current
Passed Two Subjects G.C.E Advance Level -
Sri Sudharma Privana Avissawella
BSc (Hons) Computer Science -
University of Glyndwr (United Kingdom)
Certificate in Computer Hardware and Networking Course (NVQ Level4) -
National Vocational Training Authority of Sri Lanka
Computer Diploma Courses -
Homagam National Youth Service Council Vocational Training Center-Professional Accomplishment
Diploma in Computer Networks and Systems Administration -
National Institute of Business Management Sri Lanka
Secondary Level diploma -
Sri Sudharma Privana Avissawella
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