Anjana Nirmalyaya Athapaththu
IT Support
No:48,Disagewatta,uyanwatta,Matara,Srilanka
Summary
I'm a industrial and outcome person and self taught learner in IT industry.
IT support professional seeking a challenging role in Information Technology. Completed the Google IT Support Professional Certificate that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Executive
Rathna Producers Cinnamon Exports (pvt) Ltd
Kamburupitiya,Matara,Srilanka.
11.2021 - Current
- Configured and implemented IT initiatives to produce measurable business value.
- Hardware and software troubleshooting
- networking
- network troubleshooting
- server administration
- network administration
- office 365 administration
- system administration
- pabx systems
- enterprise resource planning
- IT security
- Tracked departmental expenditures, project schedules and team performance and progress.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Guided testing process and validation for major software releases.
- Polled department heads to assess current and projected IT needs.
- Security systems
Security Installation Technician
Fentons Engineering
Colombo,Srilanka.
03.2020 - 04.2021
- Installed access and elevator controls, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Responded to maintenance calls and troubleshot devices.
- Demonstrated features and functionality of alarm systems to customers.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Fully installed fire alarms and various security devices.
- Assisted with electrical installations of lighting and smoke detectors.
- Tested all newly installed fire alarms.
- Gained strong leadership skills by managing projects from start to finish.
Education
St.Thomas College
Matara, Srilanka 04.2001 -
Skills
Customer Support
undefinedCertification
Google IT Support professional certificate
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- earned my Google IT Support verified digital credential from creedly.com
Timeline
IT Executive
Rathna Producers Cinnamon Exports (pvt) Ltd
11.2021 - Current
Security Installation Technician
Fentons Engineering
03.2020 - 04.2021
St.Thomas College
04.2001 -
Google IT Support professional certificate
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