Dayan Mithila Thiruchelvam
369/1, Sarasavigama Road. Mahakanda, Hindagala,Kandy, Sri Lanka
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business for over 26 in total years. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
Cargoserv Shipping Limited & Ceycord Shipping (Pvt) Ltd
2023.09 - Current
- Budget, plan, and execute multi-model logistics for Cargoserv Shipping Limited.
- Budget, plan, and execute NVOCC principals for Cargoserv Shipping Limited and Ceycord Shipping Pvt. Ltd. as agents for Cordelia Shipping Container Lines.
- Design short-term and medium-term trade strategies to support the cluster market plan and identify enablers for execution.
- Conduct market mapping, build a trade pipeline, and set a strategy to increase market share.
- Responsible for delivering revenue of over USD 30,000 per month for Cargoserv Shipping Limited and above USD 40,000 per month for Ceycord Shipping Limited.
General Manager
Plus One Logistics Pvt Ltd
2017.05 - 2023.08
- Initiate, budget, plan, and execute NVOCC business for Plus One Logistics Pvt. Ltd., targeting the Indian subcontinent, Persian Gulf, and Far East.
- Gain principal (3rd party) confidence to enhance NVOCC business to and from Colombo.
- Manage and develop products for multi-model logistics.
- Maintain and gain customer confidence to retain and enhance market share.
- Ensure good customer service and provide support and leadership to the sales and customer service teams to retain and gain new business.
Commercial Manager
Simatech Marine Lanka Pvt Ltd
2016.11 - 2017.04
- Developing the commercial strategy and the commercial direction of projects
- Negotiating with customers, suppliers and manufacturers
- Building and managing relationships with customers
- Conducting market research
- Monitoring the progress of projects
Line Manager/ Asst. Line Manager/ Marketing Execut
CMA CGM & ANL (NE) LLC
2008.08 - 2016.09
- Responsible to deliver revenue of over USD 1.2 million PA with 50,000 TEU’s imports PA for ANL in UAE, Jebel Ali through trade lanes of Europe, West Med, East Med, Oceania, and Far East.
- Responsible for delivering revenue over USD 0.5 million and 12,000 TEU’s PA on exports for ANL in the UAE, Jebel Ali on Europe, West Med, and Oceania trade lanes
- Design short-term and medium-term trade strategies to support the cluster market plan and identify enablers for execution. Conduct market mapping, build a trade pipeline, and set a strategy to increase market share.
- Actively engage the ANL regional office on market developments and opportunities as a market expert from both customer and competitor perspectives.
- Advice to the ANL regional office on pricing, compliance, pricing exception requests, volume forecasting, and identifying opportunities and threats in the evolving competitive landscape
Sales & Customer Service Executive
MEX Logistics LLC
2007.03 - 2008.02
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
Sales Executive
Benchmark Logistics Pvt Ltd
2004.03 - 2007.02
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Business Development Executive
ICL Container Line PTE Ltd
2002.05 - 2003.11
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
Marketing Executive
Cargoserv Shipping Pvt Ltd
1999.03 - 2002.04
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
Management Trainee
ACE Cargo Pvt Ltd
1997.03 - 1999.02
Education
G C E Advance Level Examination of Sri Lanka -
St. Anthony’s Collage, Kandy, Sri Lanka
1996
G C E Ordinary Level Examination of Sri Lanka -
St. Anthony’s Collage, Kandy, Sri Lanka
1993
Skills
- Process Automation
- Account Management
- Financial Administration
- Distribution Management
- Schedule Management
- Branding
- Project Management
- Program Administration
Personal Profile
- Full Name – Dayan Mithila Thiruchelvam
- Nationality - Sri Lankan
- Gender : Male
- Date of Birth - 15/08/1977
- Civil status – Married
Languages
Sinhala
Native language
English
Proficient
C2
Soft Skills
- COMMUNICATION SKILLS
- PROFESSIONAL
- FRIENDLY
- ORGANIZED
- RELIABLE
- FLEXIBLE
- COMPETITIVE
- MOTIVATED
- DEDICATED
- ENTHUSIASTIC
Awards
- Most improved agent in 2013 for Jebel Ali agency for successful planning, implementing, and developing the Oceania Market for ANL (Up
from 7% in 2012 to 34% in 2013
References
Available on request
Declaration
Every detail mentioned above is true to the best of my understanding and belief. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
Timeline
General Manager
Cargoserv Shipping Limited & Ceycord Shipping (Pvt) Ltd
2023.09 - Current
General Manager
Plus One Logistics Pvt Ltd
2017.05 - 2023.08
Commercial Manager
Simatech Marine Lanka Pvt Ltd
2016.11 - 2017.04
Line Manager/ Asst. Line Manager/ Marketing Execut
CMA CGM & ANL (NE) LLC
2008.08 - 2016.09
Sales & Customer Service Executive
MEX Logistics LLC
2007.03 - 2008.02
Sales Executive
Benchmark Logistics Pvt Ltd
2004.03 - 2007.02
Business Development Executive
ICL Container Line PTE Ltd
2002.05 - 2003.11
Marketing Executive
Cargoserv Shipping Pvt Ltd
1999.03 - 2002.04
Management Trainee
ACE Cargo Pvt Ltd
1997.03 - 1999.02
G C E Advance Level Examination of Sri Lanka -
St. Anthony’s Collage, Kandy, Sri Lanka
G C E Ordinary Level Examination of Sri Lanka -
St. Anthony’s Collage, Kandy, Sri Lanka
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