Danushan Thasarathan
F&B waiter
Hatton
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter/waitress
Cinnamon Grand
2021.01 - Current
- Greet customers and hand out menus
- Take meal and beverage orders from customers and place these orders in the kitchen
- Make menu recommendations and inform patrons of any specials
- Deliver meals and beverages to tables when they have been prepared
- Prepare the bill for tables when requested
- Cash up bills and ensure that the correct amount has been paid
- Administer change to tables if needed
Sales Assistant
Srilanka Telecom PLC
2017.02 - 2019.10
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
Education
English partner
Colombo international hotel school
12.2018
Skills
- Order Management
- Food spoilage prevention
- Guest Relations Management
- High-volume dining
- Food safety understanding
- Food inspection
- Tableside Service
- Relationship Management
Personal Information
Nationality: Sri Lankan
Managementandleadershipskills
Management skills involve planning, organizing, and coordinating tasks, while leadership skills focus on inspiring and motivating teams toward shared goals, making strategic decisions, and fostering a positive organizational culture.
References
- MR. RASHID, Manager, Cinnamon grand's Chutneys Restaurant, +94 112 437 437
- MR.BALAKUMAR, Branch Manager, +94 76 304 4950
- MR.AHAMED SAWSAN, RTOM Manager, Sri Lanka Telecom, +94 70 131 3263
Disclaimer
The above information produced by me is true and authentic. I hereby agree and promise to abide by the rules and regulation of your esteemed organization and work hard towards object.
Certification
Certificate in hospitality management
Languages
Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waiter/waitress
Cinnamon Grand
2021.01 - Current
Sales Assistant
Srilanka Telecom PLC
2017.02 - 2019.10
English partner
Colombo international hotel school
Certificate in hospitality management
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