Danushan Thasarathan
Hatton
Summary
Driven professional with a proven track record in guest relations management and order management, honed at Cinnamon Grand and Srilanka Telecom PLC. Excelled in high-volume dining environments, leveraging food safety knowledge and relationship management skills to enhance customer satisfaction and streamline operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter/waitress
Cinnamon Grand
01.2021 - Current
- Greet customers and hand out menus
- Take meal and beverage orders from customers and place these orders in the kitchen
- Make menu recommendations and inform patrons of any specials
- Deliver meals and beverages to tables when they have been prepared
- Prepare the bill for tables when requested
- Cash up bills and ensure that the correct amount has been paid
- Administer change to tables if needed
Sales Assistant
Srilanka Telecom PLC
02.2017 - 10.2019
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
Education
English partner
Colombo international hotel school
12.2018
Skills
- Order Management
- Food spoilage prevention
- Guest Relations Management
- High-volume dining
- Food safety understanding
- Food inspection
- Tableside Service
- Relationship Management
Certification
Certificate in hospitality management
Languages
Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waiter/waitress
Cinnamon Grand
01.2021 - Current
Sales Assistant
Srilanka Telecom PLC
02.2017 - 10.2019
English partner
Colombo international hotel school
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