Ziyon R FERNANDO
Srilanka, Colombo
Summary
IT professional with extensive experience at HCL Technologies Lanka, specializing in Windows and Linux administration and cybersecurity solutions. Demonstrated ability to optimize operational efficiency and enhance service delivery. Effective communicator and collaborator, experienced in managing cross-functional teams to drive strategic initiatives and improve project workflows.
Overview
7
7
years of professional experience
Work History
Senior Analyst
HCL Technologies Lanka
Colombo
07.2021 - Current
- Established ITIL 4 management framework to optimize operational efficiency.
- Coordinated field service operations, ensuring timely issue resolution.
- Managed client and vendor communications for seamless collaboration.
- Utilized various ticketing platforms to track and resolve service requests.
- Analyzed data trends, supporting strategic decision-making initiatives.
- Collaborated with cross-functional teams to improve project workflows.
- Developed reports to convey insights and recommendations.
- Administered installation software and compliance-related activities.
IT Engineer contracted with Gennext Pvt Ltd
Themeresorts & Spa
01.2021 - 06.2021
- Delivered exceptional service to users addressing various challenges.
- Managed IT infrastructure and systems for luxury resort operations.
- Maintained hardware and software assets for optimal performance.
- Coordinated software installations and updates across all departments.
- Provided technical support to staff and guests across multiple systems.
- Ensured compliance management within IT operations.
IT Helpdesk Engineer
Virtusa (pvt) ltd
02.2019 - 12.2020
- Install, configure, and update hardware (PCs, laptops, printers), and software (Windows, Office, antivirus, business apps, MacOS).
- Maintain and monitor network performance (Wi-Fi, routers, switches), and troubleshoot connectivity issues in offices and showrooms.
- Provide technical support to staff (in person, by phone, and remotely) for computers, printers, emails, and mobile devices.
- Ensure regular data backup, basic server/cloud management, and secure file sharing between departments.
- Manage user accounts, access permissions, and passwords in line with company policies.
- Maintain and troubleshoot company websites, email domains, and basic online systems.
- Provided exceptional support to users facing challenges.
- Maintained timely closure of service tickets.
- Trained junior engineers to enhance team capabilities.
Intern (IT - Technology Risk Department)
AIA Insurance Lanka PLC
07.2018 - 01.2019
- Raising tickets on technical issues, depending on severity.
- Offering the best service for users with their difficulties.
- Maintaining Vulnerability Dashboards.
- Making a report on cyber threats depending on severity.
Skills
- Windows and Linux administration
- SCCM and software asset management
- Cybersecurity solutions
- Active Directory management
- Microsoft Intune (MDM)
- Endpoint protection management
- JAMF Pro and device management
- Network monitoring with SolarWinds
- NetFlow analysis
- Video conferencing tools (Polycom, BlueJeans, Teams, Zoom)
- Zentyal hardware firewall
- Installation coordination
School Background
St. Benedict's College
Kotahena, Colombo - 13
Successfully completed my O/L and A/L
Pioneer Institute of Business and Technology (PIBT)
No. 45 C.W.W. Kannangara Mawantha Colombo 07 Sri Lanka
Following Systems and Networking BSc (Hons) affiliated by the University of Greenwich
Turnkey IT campus
562/16 Lower Bagatale Road, Colombo - 03
Completed with ACHNP
- Linux network administration with security
- Windows network administration
- Hardware engineering with networking
Winsys City Campus
61A Bauddhaloka Mawatha, Colombo 00400
Completed the academics
- CCNA and MCSA
NetAssist International
American Education Centre Ltd, No. 308-310 R. A. De Mel Mw, Colombo
Completed the academics
- CISE (Certified Information Security Expert)
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Malayalam
Beginner (A1)
A1
References
References available upon request.
Timeline
Senior Analyst
HCL Technologies Lanka
07.2021 - Current
IT Engineer contracted with Gennext Pvt Ltd
Themeresorts & Spa
01.2021 - 06.2021
IT Helpdesk Engineer
Virtusa (pvt) ltd
02.2019 - 12.2020
Intern (IT - Technology Risk Department)
AIA Insurance Lanka PLC
07.2018 - 01.2019