Zameer Amanulla

• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Monitored participant workflow and behaviors throughout training process.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Analyzed team performance and identified opportunities for additional training.

• Handling Banking process soft skill Training and Quality
• Handling operations concerns while working on work around improvements.
• Developing Mind Mapping for Standard operating procedure
• Holding responsible of Quality improvement plan (TNI, PKT & BQM).

• Execution of capacity building training and design and develop a comprehensive training package including trainee and trainer modules, PowerPoint presentations
• Design Handouts, pre/post evaluations, etc. for the delivery of the Module
• Experience sharing sessions for selected SYA beneficiaries at district level by physically visiting different training locations.
• Design and delivery training needs assessments as required to ensure Exact training needs of the target group is addressed through the Training
• Conduct after action reviews with regional trainers, provide necessary Inputs for further development, identify areas for modifications

• Heading the Training and development for entire branch network.
• Initiating Long term & Short term training plan.
• Developing Content for product and brand development.
• Holding responsible of Quality improvement plan (TNI, PKT & BQM).
• Initiating quality survey plans to check the set standards are achieved. Planning and utilization of budget with set standards.

• Handled 03 Line of business collaterally.
• Handled operations concerns while working on work around improvements.
• Handled customer concerns which was escalated to management level.
• Worked on quality improvement plans (TNI, PKT & BQM).
• Promoted as Team Lead for Trainer Team in January 2020.

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• Analyzed payout and maximized the monthly target and revenue.
• Increase the attraction by merchandising toys as per the
• business requirements
• Worked on merchandising to attract customer.
• Excellent Skills in negotiating towards high end packages in cashiering.
• Worked as Event Manager while organizing in house events.

• Acquire knowledge on client's products and procedures.
• Efficiently handle inbound and outbound calls to resolve overseas customer queries.
• Electronically process data and respond to customer queries.
• Handling customer request on banking service and Accredited Trainer for signature verification
• Managed Team’s service level agreement during assistance Manager & manager’s absence

• Follows the people-positioning guide, organizes, and directs crew-members on all Stations to ensure a smooth and efficient operation. Helps to refine
• operational abilities of crew members, by use of ‘on the job training’ techniques and corrective coaching.
• Actively engages and motivates staff day to day through the use of basic people practices, reward and recognition.
• Ensures all products and menu items are available at all times. Supervise acceptance and recording of deliveries

• Promptly attend to all customer requests with a professional and courteous service.
• Complete tasks and assignments within stipulated timeframe.
• Develop, support and ensure adherence to work instructions, policies,