Zainab Jabir
Oshawa
Summary
.
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Call Center Representative
John Keells Holdings
06.2024 - 12.2025
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
Early Childhood Educator
Town of Whitby
01.2021 - 03.2023
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Encouraged use of technology to support student learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents and other staff about student progress.
Education
Bachelor of Arts - Early Childhood Care And Education
Durham Collage
Oshawa Ontario08-2021
Skills
- Complaint resolution
- Call logging
- Resolving issues
- Quality assurance optimization
- Verbal and written communication
- Customer relationship management
- Problem-solving skills
Timeline
Call Center Representative
John Keells Holdings
06.2024 - 12.2025
Early Childhood Educator
Town of Whitby
01.2021 - 03.2023
Bachelor of Arts - Early Childhood Care And Education
Durham Collage
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