Yasiru Deshan
KANDANA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. An energetic individual with excellent collaborative skills, who is passionate to carry out any job assign with fullest commitment.
Overview
6
6
years of professional experience
Work History
Trainee Banking Assistant
Hatton National Bank
12.2022 - Current
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Counted, verified and handled bank deposits and withdrawals
Aquarium Helper
Lanka Pets Aquatics
09.2022 - 12.2022
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained work areas by cleaning and straightening for maximum productivity.
- Preparing and packing for export procedure.
Intern
Bank Of Ceylon
03.2022 - 09.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Kitchen Helper
Kanayan Hotel
01.2018 - 09.2018
- Cleaned and organized kitchen stations.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment.
- Worked in the hotel as a part tome job when the shifts available
Education
Intermediate in Applied Banking & Finance -
Institute of Bankers of Sri Lanka
Colombo, Sri Lanka03.2024
Diploma in Information Technology -
Esoft Metro Campus
Ja-Ela, Sri Lanka 09.2022
G.C.E Advanced Level -
De Mazenod College
Kandana, Sri Lanka08.2020
G.C.E Odinary Level -
De Mazenod College
Kandana, Sri Lanka12.2017
Skills
- Store Displays
- Pleasant and Personable
- Product and Service Sales
- Customer service and support
- Inquiry Requests
- Cash Handling
- Customer Relationship management
Timeline
Trainee Banking Assistant
Hatton National Bank
12.2022 - Current
Aquarium Helper
Lanka Pets Aquatics
09.2022 - 12.2022
Intern
Bank Of Ceylon
03.2022 - 09.2022
Kitchen Helper
Kanayan Hotel
01.2018 - 09.2018
Intermediate in Applied Banking & Finance -
Institute of Bankers of Sri Lanka
Diploma in Information Technology -
Esoft Metro Campus
G.C.E Advanced Level -
De Mazenod College
G.C.E Odinary Level -
De Mazenod College
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