WIDANALAGE PINIDU LAKSHITHA DE MEL

• Driving the company's strategic improvements by closely monitoring, controlling, and reporting on enterprise initiatives
• Establishing regular meetings for governance and daily huddles to receive progress updates from the stakeholders
• Utilizing effective milestone planning and change management procedures to encourage stakeholders to meet company-set objectives
• Accountable for reporting and ensuring that working practices and product quality are consistent
• Monitoring and keeping an eye on the outcomes of the planned budgets, expenses, benefits, and KPIs

• Overlooking all business support related matters including below areas
• This is the key role of intermediary in between Allianz technology and OE
• Maintained & Follow-up Change, Problem & Incident (CPI) process with Allianz Technology & Local IT actively
• Overlooking all run issues under ACS / ACM / AMC & other peripheral applications such as Emotor/DMS etc.
• Conducting retail package policies workshop with LOB work stream Leads
• Conducting all trainings and workshops under ACS project & to be continued support for ACM & AMC post go live activities
• I have been appointed as the OE tester for AMC (ALLIANZ MOBILE CLIENT) project
• Overall Business analysis (BA), User acceptance (UAT) & Incident Follow-up

Handled all Motor Fleets for combine Allianz & Janashakthi portfolios by incorporating with Internal & External customers

Other key functions as follows;

1. Making decisions on Quotations and Authorizations

2. Supervising Underwriting & Authorizing policies

3. Supervising Renewal Scrutiny and Portfolio defense

4. Handling HR & Administration functions related to staff

5. Working as a business user for new system developments.

I have overlooked 21 branches in Southern Zone by handling following key functions as “Zonal Officer in Charge”

• Supervised the administrative functions of the Branch Managers in the Zone
• Responsible for the following supervisory functions in relation to Branch Managers & Office Staff:

* Leave approval

* OT approval

* Performance Appraisals

* Petty Cash approvals

* Branch Outlook

* Initial screening of Recruitment

* Opening / Shifting of Branches

* Operational support to sales staff

* Responsible HRM related matters

* Responsible of developments & upskill

• Conducted an inspection visit to each Branch Office in the Zone at least twice a year.

• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.

• Underwriting both Motor and Non-motor Businesses (Commercial, Property and Liability)
• Issuing both Motor and Non-motor quotations
• Renewal Follow-up and Retention
• Debit Outstanding Follow-up
• Handling Motor Claims
• Cashiering and Banking
• Administrate Underwriting Related Matters and Decision Making
• Developing Motor Insurance System Applications with IT Department
• Conducting Product Trainings on behalf of Union Assurance with regard to Motor Insurance
• Handling Motor Renewal Scrutiny etc.

• Underwriting both Motor and Non-motor Businesses
• Issuing both Motor and Non-motor quotations
• Renewal Follow-up and Retention
• Administrate Underwriting Related Matters and Decision Making
• Debit Outstanding Follow-up
• Handling Motor Claims
• Cashiering and Banking