Weladage Don Gehan Sachinda
Kadawatha
Summary
To obtain IT Consultant position and to contribute to the success of the company
Eleven years of working and training experience in IT, Sales and Technical field and promoting of Technological and Communication Solutions to Domestic and Corporate market. Responsibilities Include identifying customer requirements, coordinating with technical team deliver suitable solutions to customer, managing customer accounts to keep customers happy, coordinating efforts to promote existing services and contributing to new products and services.
IT professional with proven track record in implementing innovative technology solutions. Driven by results and committed to fostering collaborative team environment. Known for adapting to changing needs and delivering high-quality outcomes in dynamic settings.
Overview
16
16
years of professional experience
Work History
IT Executive
Cinnamon Hotel Management - Cinnamon Hotels & Resorts
12.2022 - Current
- Manage the information technology needs and systems of the employers
- Manage User's Access- SAP/Azure Access/User Accounts/Opera implementation and their technical Issues
- Manage Azure Admin Portal
- Solving Technical Issues from Microsoft Teams and TeamViewer
- Manage Photocopiers/ Printers and Fingerprint Machines.
- Manage Gate pass System & Asset Management System.
- Manage Crea - To Purchase IT Equipment’s Requirement from (IT Budgeted/ Special Approval) Request System
- Manage Windows Defender (Virus Guard) Portal Access
- Manage Windows Active Directory & Azure Active Directory
- Troubleshoot IT Issues
Customer Support Engineer (Outsourced by 7X Pvt. Ltd)
Cinnamon Hotel Management- Cinnamon Hotels & Resorts
12.2021 - 12.2022
- Assist with Network and Security Management.
- Assist with Systems Development.
- Provide user level technical support for End users, Computers, Printers, Scanners, Photocopies etc.
- Assist with end user system updates and monitoring. Including patch management, spyware removal testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Assist in research of new technologies and software that might be beneficial.
- Assist with technical documentation of systems and processes.
- Assist with the creations and documentation of technical knowledge base for common issues experience by end users.
- Advise staff or security breach and / or change in password or security status.
Customer Support Engineer (Outsourced by 7X Pvt. Ltd)
Cinnamon Lakeside Hotel, Colombo
09.2017 - 12.2021
- Assist with Network and Security Management.
- Assist with Systems Development.
- Provide user level technical support for End users, Computers, Printers, Scanners, Photocopies etc.
- Assist with end user system updates and monitoring. Including patch management, spyware removal testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Assist in research of new technologies and software that might be beneficial.
- Assist with technical documentation of systems and processes.
- Assist with the creations and documentation of technical knowledge base for common issues experience by end users.
- Advise staff or security breach and / or change in password or security status.
- Provide high degree of professionalism and end user satisfaction and work well with others.
- Monitoring & Managing Kaspersky Server and File Server.
- Windows Updates using SCCM
IT Executive
Samson Engineers & Mount Spring Water (Pvt) Ltd.
03.2016 - 08.2017
- Assist with systems development.
- Give Day to Day Technical Support
- Kaspersky Security Management
- Manage IT Equipment.
- Manage Printers, Scanners & other equipment supports.
- Manage Network Troubleshoot, VPN Troubleshoot.
- Manage Quickbook, Job Costing
- Manage IFS System (Accounting) & BMS (Sales) Systems
- Weekly User Backup
IT Executive / Customer Support Engineer (Outsourced by Ceynocta Pvt. Ltd)
Cinnamon Lakeside Hotel, Colombo
03.2014 - 02.2016
- Assist with network and security management.
- Assist with systems development.
- Provide user level technical support for end users, computers, printers, etc.
- Assist with end user system updates and monitoring. Including patch management, spyware removal testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Assist in research of new technologies and software that might be beneficial.
- Assist with technical documentation of systems and processes.
- Assist with the creations and documentation of technical knowledge base for common issues experience by end users.
- Advise staff or security breach and / or change in password or security status.
- Provide high degree of professionalism and end user satisfaction and work well with others.
- Monitoring & Managing Kaspersky Server and File Server.
IT Executive / Customer Support Engineer (Outsourced to SGIT- John Keells Group , Colombo.)
Ceynocta Pvt Ltd, (Colombo, Srilanka)
10.2013 - 02.2014
- Assist with network and security management.
- Assist with technical documentation of systems and processes.
- Monitor printers, copiers to make sure they are working properly and getting regular maintenance.
- Assist in research of new technologies and software that might be beneficial.
Business Solutions Systems PLC, (Colombo, Srilanka) (Outsourced to Aegis Lanka Services, Wattala.)
10.2012 - 09.2013
- Assist with network and security management.
- Assist with systems development.
- Provide user level technical support for end users, computers, printers, etc.
- Assist with end user system updates and monitoring. Including patch management, spyware removal testing, virus checking, ensuring backup of data files and Restore, etc.
- Monitor printer machines to make sure they are working properly and getting regular maintenance.
- Supporting for Technical Support & Resolve Issues.
- Windows Server 2008 Active Directory and Users Handling.
IT Executive / Customer Support Engineer (Outsourced by Business Solutions Systems PLC.)
Cinnamon Lakeside Hotel, Colombo (Colombo, Srilanka)
08.2011 - 10.2012
- Assist with network and security management.
- Assist with systems development.
- Provide user level technical support for end users, computers, printers, etc.
- Assist with end user system updates and monitoring. Including patch management, spyware removal testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Assist in research of new technologies and software that might be beneficial.
- Assist with technical documentation of systems and processes.
- Assist with the creations and documentation of technical knowledge base for common issues experience by end users.
- Advise staff or security breach and / or change in password or security status.
- Provide high degree of professionalism and end user satisfaction and work well with others.
Data Entry Operator/Network Support
Maq & Maz International Pvt Ltd.
11.2008 - 01.2010
- Assist with network and security management.
- Assist with systems development.
- Provide user level technical support for end users, computers, printers, etc.
- Assist with end user system updates and monitoring. Including patch management, spyware removal testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Assist in research of new technologies and software that might be beneficial.
- Assist with technical documentation of systems and processes.
- Assist with the creations and documentation of technical knowledge base for common issues experience by end users.
- Advise staff or security breach and / or change in password or security status.
- Provide high degree of professionalism and end user satisfaction and work well with others.
Education
G. C. E. Local Ordinary Level Examination -
01.2003
Advanced Diploma - Computer Networking
IDM Computer Studies
Diploma - Computer Studies
IDM Computer Studies
Microsoft Certification - Windows 7 Configuration
IDM Computer Studies
CCNA - Cisco Certified Network Associate
Great Lake
National Certificate - English
Sri Lanka Technical College
English Courses
Gateway Language Center
Skills
- Strong foundation in technical skills
- Comprehensive IT management
- familiarity with platforms like Azure
- Analytical problem-solving
- Strategic IT goal integration
References
- Dinesh Ariyadasa, Manager- Integrated Applications, dinesh@cinnamonhotels.com, +94 717028003, Cinnamon Hotels & Resorts. Colombo 2
- Romesh Rodrigo, Asst.Director IT, romeshr@cinnamonhotels.com, +94 717178131, Cinnamon Hotels & Resorts. Colombo 2
Extracurricular Activities
I have been a member of the Buddhist Society (1999-2002) I have been a member of the School Chess Club (1996-2002) I have been a member of Road Safety Club (2000-2002)
Timeline
IT Executive
Cinnamon Hotel Management - Cinnamon Hotels & Resorts
12.2022 - Current
Customer Support Engineer (Outsourced by 7X Pvt. Ltd)
Cinnamon Hotel Management- Cinnamon Hotels & Resorts
12.2021 - 12.2022
Customer Support Engineer (Outsourced by 7X Pvt. Ltd)
Cinnamon Lakeside Hotel, Colombo
09.2017 - 12.2021
IT Executive
Samson Engineers & Mount Spring Water (Pvt) Ltd.
03.2016 - 08.2017
IT Executive / Customer Support Engineer (Outsourced by Ceynocta Pvt. Ltd)
Cinnamon Lakeside Hotel, Colombo
03.2014 - 02.2016
IT Executive / Customer Support Engineer (Outsourced to SGIT- John Keells Group , Colombo.)
Ceynocta Pvt Ltd, (Colombo, Srilanka)
10.2013 - 02.2014
Business Solutions Systems PLC, (Colombo, Srilanka) (Outsourced to Aegis Lanka Services, Wattala.)
10.2012 - 09.2013
IT Executive / Customer Support Engineer (Outsourced by Business Solutions Systems PLC.)
Cinnamon Lakeside Hotel, Colombo (Colombo, Srilanka)
08.2011 - 10.2012
Data Entry Operator/Network Support
Maq & Maz International Pvt Ltd.
11.2008 - 01.2010
Advanced Diploma - Computer Networking
IDM Computer Studies
Diploma - Computer Studies
IDM Computer Studies
Microsoft Certification - Windows 7 Configuration
IDM Computer Studies
CCNA - Cisco Certified Network Associate
Great Lake
National Certificate - English
Sri Lanka Technical College
English Courses
Gateway Language Center
G. C. E. Local Ordinary Level Examination -
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