Customer -oriented business analyst possessing unique combination of business analysis, quality assurance testing experience in top-tier organizations. Solid technical writing skills paired with familiarity of visualization tools and techniques. Successful provider of solutions for critical business problems with several years of comprehensive experience.
• Practicing Waterfall and Scrum Agile Methodology while leading a large-scale project.
• Preparing FSD for existing Hayleys dipped products BID (Business Intelligence Dashboard) system on the purpose of system modernization, while catering customer expectations.
• Used JIRA for version control and content management, MS Word, IBM Blue Works, and draw.io for documenting.
• Team Management, including the BA team, clients, and internal inter-team relationships. Conducted story telling activities for technical teams (Dev & QA).
• Practicing Agile Scrum methodology.
• Preparing acceptance criteria (gherkins GIVEN, WHEN, THEN)
• Working in a multinational team.
• Providing service to the international and foreign clients (USA), while
• Managing cross-cultural collaborations (Sri Lankan, Indian, USA).
• Used G-Suite and Tracked team work on GitLab.
• Preparing functional specification documents (FSD) and software requirement specification documents (SRS), developed UML diagrams, flow charts and wire frames as required.
• Performed JIRA admin tasks, SLACK team member tasks, experienced in TRELLO.
• Experiences in Agile Scrum methodology (Attended to Agile ceremonies, working with JIRA).
• Close Collaboration on projects with international (Singapore, Japanese) clients (attending to client discussion on requirement gathering, requirement analyzing, proposal presenting, change requirement negotiating).
• Performing QA tasks (functional testing, UI testing, test case development) form the BA team and leading the BA team and the QA team while managing cross-functional teams.
• Performed storytelling and brainstorming activities to tech teams in order to maintain the clarity.
• Preparing functional specification documents (FSD) and software requirement specification documents (SRS) for CRM system (Customer modeling, order management, service request management, billing system).
• Preparing functional specification documents, capturing diverse requirements for mLocator, the GPS based employee tracking system and contributed on continuous improvement of the product. Preparing functional specification documents for automating the Mobitel billing process.
• Preparing process flow charts for VAS payment automation system Preparing functional specification, process flow documents and flowcharts for Mobitel Hybrid solution (both postpaid and prepaid functions in one sim).