Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Work Availability
Timeline
WASANTHA SANDANUWAN

WASANTHA SANDANUWAN

Manager IT Infrastructure
Province, Galle

Summary

Technology Manager with 18+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
9
9
Certifications

Work History

Manager IT Infrastructure

Sadaharitha Plantaions Limited
Colombo 03
10.2022 - Current
  • Tested network's performance and created strategies to maintain integrity of overall infrastructure.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Responded to and remedied critical issues that could not be addressed by technicians.
  • Installed and managed VPNs, firewalls and anti-malware solutions.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

IT Assistant Manager

SRI LANKA INSTITUTE OF NANOTECHNOLOGY
Homagama
06.2019 - 10.2022
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw development and implementation of improvements to support and network operations.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Senior System Administrator

SRI LANKA INSTITUTE OF NANOTECHNOLOGY (SLINTEC)
Homagama
04.2017 - 06.2019
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Completed reports detailing network and systems performance and downtime issues.
  • Configured, tested and maintained [Type] network equipment to achieve maximum performance.
  • Optimized system security and performance with proactive [Type] changes.
  • Worked with users to determine areas of technology in need of improved usability.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Implemented internet and intranet applications on multiple platforms.

SYSTEM ADMINISTRATOR

SRI LANKA INSTITUTE OF NANOTECHNOLOGY (SLINTEC)
Homagama
05.2012 - 04.2017
  • As the first IT professional in the company, play a critical role as a technical evaluator, making recommendations for designing infrastructure right-sizing and cost-effective manner
  • Working closely with Dell EMC development teams, international support teams, and infrastructure specialists to provide high-availability solutions for mission-critical applications based on VMware enterprise solution
  • Deploy Domain Controller, Exchange, SharePoint, SQL Server, and Linux Web server on VM data center environment & ensure 100% uptime while implementing vMotion and VMware HA
  • Debugging and troubleshooting Windows OS, Server roles, Role services, MS SQL Database, PostgreSQL, and
  • Exchange server 2010 for 200+ users, quick, accurate solutions provided within minimal supervision
  • Assisted internal and remote clients with issues involving system navigation, Active Directory account administration, network configuration, file system architecture, operating systems
  • Create and maintain Checkpoint firewall configurations, updated documentation, and log analysis
  • Take the firewall configuration backup after any modification is done
  • Keen attention to detail in Vmhosts server, Data Storage, and infrastructure complex technical problems and help concisely and professionally to technical and non-technical audiences carry out their operations without any service interruption
  • Testing newly release security patches, hotfixes, service packs, intermediate versions / full version upgrades, and delivering patches through the WSUS service to the Windows Client, Server OSes & Microsoft applications (Office Suit, SharePoint, SQL Server, etc.), fix the ransomware and vulnerability attack
  • Worked with several international support team and maintain an excellent reputation and relationship with local IT solution team
  • Manage licenses (VMware, Fortigate, CheckPoint ,Cisco, Arcserve, MS Windows) and extend support renewals agreement and service contract on time
  • Reviewing process annually with third-party IT Audit team and make necessary updates to optimize the process on policies and procedures

SYSTEM ADMINISTRATOR

EPSI COMPUTERS PVT Ltd
Colombo 03
01.2009 - 05.2012
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Introduced management tools to create and manage virtual server computing environment.
  • Completed reports detailing network and systems performance and downtime issues.
  • Implemented corrective plans of action for network availability and latency.
  • Served as subject matter expert on proposed technology purchases.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Implemented internet and intranet applications on multiple platforms.
  • Configured and tested Windows Server operating systems with roles features.

CUSTOMER SUPPORT ENGINEER

TECHTRON INTEGRATED SOLUTIONS PVT Ltd
Colombo 06
01.2006 - 11.2009
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.

SOCIAL ASSOCIATION COMPUTER LECTURE / HARDWARE TECHNICIAN

SRI LANKA FRANCE EDUCATIONAL CULTURAL
07.2003 - 12.2004
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Designed computer hardware components and peripheral devices.
  • Translated broad spectrum project requirements to detailed hardware architecture design concepts.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
  • Strategically implemented new computer projects and hardware installations to improve workflow for [Number] employees.
  • Collaborated with other departments to identify and solve software issues.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.

Education

Bachelor of Science - Computer And Information Technology

Teesside University - UK
01.2017 - 05.2019

Diploma in Information & Communication Technology - Information And Communication Technology

National Vocational Training Institute Narahenpita, Colombo , Sri Lanka
01.2005 - 12.2005

Diploma in Information Technology -

France Sir Lanka Institute of Information Technolo, Katunayaka, Sri Lanaka
01.2003 - 07.2003

Skills

Network Infrastructure Monitoring

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Accomplishments

2019 – 2022

Planned, designed, and implemented a cost-effective CISCO Campus Network and Redundant Fibre connections through interconnecting three (03) new buildings with CISCO 27+ catalyst and SMB switches & facilitated 750+ Ethernet connections to ensure maximum & reliable network availability to application servers and users, at the same time deployed to the infrastructure,

  • WLAN with 55+ Cisco Aironet Wi-Fi Access point with Mobility Express Controller for uninterrupted wireless connectivity to supporting staff, scientists, and professors.
  • Fully redundant Dahua 170+ PoE CCTV Cameras system with 2+ NVR with 65+GB capacity and 2+ months record viewing including monitoring day-to-day third-party client activities and unauthorized activities Migrated 58+ extensions
  • Migrated 58+ extensions & cloud-hosted PBX to on-premise Grandstream IP PBX and expanded 300+ VOIP extensions then reduce the monthly rental up to 50% and minimized the monthly total telephone cost by routing the outgoing call through two (02) ISP SIP trunk connections
  • Honeywell POE Access Control System with 90+ access control devices and workstation controller added the system to prevent the unauthorized user’s lab access and integrated with PA system for Fire Detection System to sound alarmed in an emergency
  • Executed the Honeywell IP base Public Addressing System with 250+ Ceiling and Wall Speakers, to address zone wise, for an emergency to make announcements
  • Achieving peak systems performance, continuous maintenance in accordance with quality standards for error-free and smooth operations at present to meet company objectives including Key Performance Indicators (KPIs)

2016-2018

  • Implement a Centralize wireless network using Ubiquiti Unifi and optimized IT service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services while following required engineering standards and safety ractices. (Project cost Rs 1 M)
  • Implement an Open Source helpdesk web application (osTicket) with an integrated active directory for reporting systems issues to IT /Technical staff
  • SLINTECACADEM nonprofit organization students and academy staff members, webmail and web server facility, deploying NethServer (NS8- open-source free distros) as well as administrative and maintenance support
  • Extend the corporate network by deploying a highly reliable long-range, P2P high-capacity Wireless bridge between two buildings to provide internet access and a VOIP facility delivering less than 10-ms latency

2012 - 2015

  • Analyzed the requirement, server sizing and implement fully virtualized high availability VMware Server system and maintain and administration since 2012 (Project cost 12 Mn LKR)
  • Successfully Implemented a centralized wireless access network using Ubiquiti Unifi to provide internet to Staff and Guests (Project cost 1 Mn LKR)
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Implementing and administration Microsoft Dynamics NAV on Microsoft Azure, a cloud-based ERP solution and ability to integrate client application authenticating through Azure Active Directory and on premise server Active Directory
  • Successfully configured Checkpoint Firewall for the site-to-site VPN connection to Azure Cloud
  • Domain Controller synchronizes with Azure AD to allow access to users from anywhere using the same credential to the Dynamic NAV ERP system
  • Deployed Grandstream IP-PBX system and upgrading, configuring, and administrating 200 VOIP extension
  • Budgeting and purchasing midrange copier machine & introduce centralized printing and scanning mechanism to the company reducing maintained cost and consumable cost
  • Analyze, design, implement and maintain successfully cost-effective cisco camps network system including stackable switch and fiber switches

Additional Information

Soft Skills
Interpersonal Skills
Communication
Collaboration
Troubleshooting
Perceptiveness
Customer Service
Problem Solving
Detail Oriented
Critical Thinking
Decision Making

Certification

CCNA: Switching, Routing, and Wireless EssentialsCCNA: Switching, Routing, and Wireless Essentials Cisco

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CCNA: Switching, Routing, and Wireless EssentialsCCNA: Switching, Routing, and Wireless Essentials Cisco

06-2023
Manager IT Infrastructure - Sadaharitha Plantaions Limited
10.2022 - Current

NSE 1 NSE 2 NSE 3 Network Security Associate

01-2022

Networking Academy Learn-A-Thon 2020

02-2020

Introduction to Networks

01-2020

Introduction to Cybersecurity

01-2020
IT Assistant Manager - SRI LANKA INSTITUTE OF NANOTECHNOLOGY
06.2019 - 10.2022
Senior System Administrator - SRI LANKA INSTITUTE OF NANOTECHNOLOGY (SLINTEC)
04.2017 - 06.2019
Teesside University - UK - Bachelor of Science, Computer And Information Technology
01.2017 - 05.2019
SYSTEM ADMINISTRATOR - SRI LANKA INSTITUTE OF NANOTECHNOLOGY (SLINTEC)
05.2012 - 04.2017
SYSTEM ADMINISTRATOR - EPSI COMPUTERS PVT Ltd
01.2009 - 05.2012

Microsoft Certified Technology Specialist (MCTS)

01-2008

Microsoft Internet Security and Acceleration Server 2006, Configuring

01-2008
CUSTOMER SUPPORT ENGINEER - TECHTRON INTEGRATED SOLUTIONS PVT Ltd
01.2006 - 11.2009
National Vocational Training Institute Narahenpita - Diploma in Information & Communication Technology, Information And Communication Technology
01.2005 - 12.2005

Advance Certificate in Linux System, Network & Security Administration

04-2004
SOCIAL ASSOCIATION COMPUTER LECTURE / HARDWARE TECHNICIAN - SRI LANKA FRANCE EDUCATIONAL CULTURAL
07.2003 - 12.2004
France Sir Lanka Institute of Information Technolo - Diploma in Information Technology,
01.2003 - 07.2003
WASANTHA SANDANUWANManager IT Infrastructure