Multilingual Customer Service Specialist and Event Hostess fluent in written and spoken English with over 4 years of experience in providing exceptional customer support. My background includes two years of dedicated service as a customer service agent at Twin Villa red hotel where I used my communication and problem-solving skills and two years of experience as an event hostess . Known for my adaptability, excellent interpersonal skills, and ability to manage tasks efficiently under pressure. I am a natural team player with a personality that shines, I have a proven track record of enhancing customer satisfaction and contributing to the success of every event. Also I have experienced in two years of Human Resources Management Field and Marketing field where I delivered successful strategies for maximizing personnel retention and productivity.
Overview
4
4
years of professional experience
Work History
Assistant HR Manager
CND Advertising Company
Colombo, Sri Lanka
07.2023 - Current
Developed succession planning strategies to ensure smooth transitions during periods of organizational change or growth.
Assistant Marketing Manager
CND Advertising Company
Colombo, Sri Lanka
01.2023 - 07.2023
Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.
Internship
CND Advertising Company
Colombo, Sri Lanka
06.2022 - 12.2022
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Customer care service
Twin Villa Red Hotel
Nuwara Eliya, Sri Lanka
02.2020 - 06.2022
Responded to customer needs through competent customer service and prompt problem-solving.
Education
BSc ( Hons) Global Business Management - Human Resources Management
ICBT Campus
Colombo
02.2023
Pilot Private License - Ground School
Asian Aviation Center
Ratamanala
03.2022
IGCSE Edexcel Examination - Science Education
Atamie International School
Wattala
05.2018
Skills
Good Leadership Skills
Good Time Management Skills
Good Communicating Skills
Good Teams Work Skills
Good Creativity Skills
Succession Planning
Highereducationalqualifications
ICBT campus Colombo, OTHM Level 3 Foundation Diploma, 09/01/20
Higher Diploma in Business Management specialized in Marketing, 11/11/21
BSC (Hons) in Global Business Management specialized in Human Resource Management
Completed flying ground school for PPL license at Asian Aviation Centre, 02/18/22
Currently completing the flying hours for the PPL licenses at Asian Aviation Centre
Schoolattended
ATAMIE INTERNATIONAL SCHOOL
Member of Western and Kandyan dancing team in the school from grade 1 to Advanced Level class
Junior Prefect 2016/2017
School Head Prefect 2018/2019
Second place for the 100 meters running under 16 in sport meet 2018
Member of the netball team in the school for under 16
Edexcelresults
2018, English Language, C
2018, Mathematics, C
2018, Information & Com Technology, E
2018, Biology, F
2018, Physics, G
2019, Physics
2019, Pure Mathematics
2019, English
Profile
Date of Birth- 01/29/2002
Nationality-Sri Lankan
Civil Status - Single
N.I.C No. - 200252903783
Permanent Address - 231/6 De Alwis Place Kerawalapitiya road hendala Wattala
Hobbies and Interests
Writing
Designing
Baking
Traveling
Playing Badminton
Languages
English
Bilingual or Proficient (C2)
Sinhala
Advanced (C1)
Timeline
Assistant HR Manager
CND Advertising Company
07.2023 - Current
Assistant Marketing Manager
CND Advertising Company
01.2023 - 07.2023
Internship
CND Advertising Company
06.2022 - 12.2022
Customer care service
Twin Villa Red Hotel
02.2020 - 06.2022
BSc ( Hons) Global Business Management - Human Resources Management