Summary
Overview
Work History
Education
Skills
Highereducationalqualifications
Schoolattended
Edexcelresults
Profile
Hobbies and Interests
Languages
Timeline
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WANNI ARACHCHILAGE SHAINY SULAKSHANA WANIGASEKARA

WANNI ARACHCHILAGE SHAINY SULAKSHANA WANIGASEKARA

Wattala

Summary

  • Multilingual Customer Service Specialist and Event Hostess fluent in written and spoken English with over 4 years of experience in providing exceptional customer support. My background includes two years of dedicated service as a customer service agent at Twin Villa red hotel where I used my communication and problem-solving skills and two years of experience as an event hostess . Known for my adaptability, excellent interpersonal skills, and ability to manage tasks efficiently under pressure. I am a natural team player with a personality that shines, I have a proven track record of enhancing customer satisfaction and contributing to the success of every event. Also I have experienced in two years of Human Resources Management Field and Marketing field where I delivered successful strategies for maximizing personnel retention and productivity.

Overview

4
4
years of professional experience

Work History

Assistant HR Manager

CND Advertising Company
Colombo, Sri Lanka
07.2023 - Current
  • Developed succession planning strategies to ensure smooth transitions during periods of organizational change or growth.

Assistant Marketing Manager

CND Advertising Company
Colombo, Sri Lanka
01.2023 - 07.2023
  • Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.

Internship

CND Advertising Company
Colombo, Sri Lanka
06.2022 - 12.2022
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Customer care service

Twin Villa Red Hotel
Nuwara Eliya, Sri Lanka
02.2020 - 06.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

BSc ( Hons) Global Business Management - Human Resources Management

ICBT Campus
Colombo
02.2023

Pilot Private License - Ground School

Asian Aviation Center
Ratamanala
03.2022

IGCSE Edexcel Examination - Science Education

Atamie International School
Wattala
05.2018

Skills

  • Good Leadership Skills
  • Good Time Management Skills
  • Good Communicating Skills
  • Good Teams Work Skills
  • Good Creativity Skills
  • Succession Planning

Highereducationalqualifications

  • ICBT campus Colombo, OTHM Level 3 Foundation Diploma, 09/01/20
  • Higher Diploma in Business Management specialized in Marketing, 11/11/21
  • BSC (Hons) in Global Business Management specialized in Human Resource Management
  • Completed flying ground school for PPL license at Asian Aviation Centre, 02/18/22
  • Currently completing the flying hours for the PPL licenses at Asian Aviation Centre

Schoolattended

ATAMIE INTERNATIONAL SCHOOL

  • Member of Western and Kandyan dancing team in the school from grade 1 to Advanced Level class
  • Junior Prefect 2016/2017
  • School Head Prefect 2018/2019
  • Second place for the 100 meters running under 16 in sport meet 2018
  • Member of the netball team in the school for under 16

Edexcelresults

  • 2018, English Language, C
  • 2018, Mathematics, C
  • 2018, Information & Com Technology, E
  • 2018, Biology, F
  • 2018, Physics, G
  • 2019, Physics
  • 2019, Pure Mathematics
  • 2019, English

Profile

Date of Birth- 01/29/2002

Nationality-Sri Lankan

Civil Status - Single

N.I.C No. - 200252903783

Permanent Address - 231/6 De Alwis Place Kerawalapitiya road hendala Wattala

Hobbies and Interests

  • Writing
  • Designing
  • Baking
  • Traveling
  • Playing Badminton

Languages

English
Bilingual or Proficient (C2)
Sinhala
Advanced (C1)

Timeline

Assistant HR Manager

CND Advertising Company
07.2023 - Current

Assistant Marketing Manager

CND Advertising Company
01.2023 - 07.2023

Internship

CND Advertising Company
06.2022 - 12.2022

Customer care service

Twin Villa Red Hotel
02.2020 - 06.2022

BSc ( Hons) Global Business Management - Human Resources Management

ICBT Campus

Pilot Private License - Ground School

Asian Aviation Center

IGCSE Edexcel Examination - Science Education

Atamie International School
WANNI ARACHCHILAGE SHAINY SULAKSHANA WANIGASEKARA