VIVEKA BALANDARAJ IYER
Colombo,06
Summary
Results-driven Business Analyst skilled in requirement elicitation and stakeholder engagement. Enhanced core banking functionalities and streamlined processes, significantly reducing clarification cycles. Familiar with SQL and Agile methodologies, delivering data-driven insights and fostering cross-team collaboration for effective project outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
LOLC Technologies Pvt Ltd
Colombo
01.2021 - Current
- Led end-to-end functional analysis from requirement elicitation through deployment.
- Conducted stakeholder workshops and gathered business/system requirements.
- Prepared BRDs, FRDs, URS documents, user stories, and structured acceptance criteria.
- Identified inefficiencies in operational workflows and recommended optimized solutions, streamlining processes.
- Enhanced FusionX Core Banking modules including Cash & Teller, Payments, Rewards, Virtual Accounts, and Microfinance to improve functionality and user experience.
- Designed process flows, UML diagrams, and UI mockups using Miro and Figma.
- Acted as liaison between business stakeholders, developers, QA engineers, and product managers.
- Participated in sprint planning, backlog refinement, and release coordination using Agile/Scrum and JIRA.
- Coordinated UAT and validated functional and non-functional requirements.
- Defined validation rules and system configurations aligned with compliance standards.
- Ensured compliance with data protection and access control standards.
- Performed SQL-based data analysis to validate requirements and support product decisions.
- Identified automation opportunities to reduce manual processing time.
- Reduced clarification cycles by 30% through structured documentation practices.
- Improved reporting accuracy by providing data-driven insights that informed key business decisions.
- Supported multi-country implementations in Kenya and Zambia.
Education
BSc (Hons) - Business Information Systems
University of Westminster
Informatics Institute Of TechnologySkills
- Business analysis and product management
- Requirement elicitation and stakeholder workshops
- BRD, FRD, and URS documentation
- User stories and acceptance criteria
- Process mapping and UML modeling
- SDLC methodologies
- Agile and Scrum practices
- UAT coordination and JIRA management
- SQL proficiency
- Microsoft Excel expertise
- Figma and Miro design tools
- Postman for API validation
- API workflows and system integrations
- Core banking systems knowledge
- Digital channel integration strategies
Leadership And Professional Engagement
Member – LOLC Toastmasters Club, 01/01/24 – Present, Actively participate in public speaking and leadership development initiatives.
Certification
- CIMA – Certificate Level
- Business Analysis Foundations
- Agile Requirements
- Process Modeling
- SQL for Data Analysis
- UX Design for Business Analysts
Product Development Project
SMART GRAMA – Centralized Data Management Platform, Conducted stakeholder interviews and defined functional requirements., Designed UML workflows and system architecture models., Developed analytics dashboards for real-time insights., Proposed automation features for document issuance and citizen record management.
Technical And Product Skills
Requirement Elicitation & Stakeholder Workshops, BRD / FRD / URS Documentation, User Stories & Acceptance Criteria, Process Mapping & UML Modeling, SDLC & Agile/Scrum, UAT Coordination, JIRA, SQL, Microsoft Excel, Figma, Miro, Postman (API Validation), FusionX Core Banking, Digital Channel Integration, API Workflows & System Integrations, Banking & Financial Systems
Timeline
Business Analyst
LOLC Technologies Pvt Ltd
01.2021 - Current
BSc (Hons) - Business Information Systems
University of Westminster