Hi, I’m
Vishi Kuruppu
Melbourne, Australia
Summary
Personable administrator with an outstanding background in customer service, dedicated in delivering exceptional clerical and operational support. Having returned to my home country after over seven years of living in Australia as a permanent resident, I am prepared to leverage skills, knowledge, and professional competencies gained to contribute meaningfully to the success of the organization I work for.
Proactive and independent, I have been professionally commended for consistently resolving challenges with innovative solutions. With years of experience in administration and operational support particularly in customer-centric and fast-paced environments I am confident in my ability to contribute effectively to your team and ensure the smooth execution of your administrative initiatives.
In my previous roles, I have successfully supervised daily administrative functions, streamlined member enrollments, registrations, renewal processes, and maintained accurate records using CRM tools. I take pride in delivering a seamless experience to members, handling inquiries with professionalism, and coordinating cross-functionally with departments such as Marketing, Finance, and Sales to support strategic program objectives.
I am highly proficient in Microsoft Office applications and have a strong grasp of rostering software. I thrive in fast-paced, dynamic settings, and am passionate about creating structured, efficient processes that improve both team productivity and member satisfaction.
I have successfully created and maintained rosters for different teams, ensuring optimal coverage while adhering to workplace agreements, staff preferences, and compliance requirements. My attention to detail and strong communication skills have allowed me to handle roster changes, resolve conflicts, and communicate shift allocations promptly and accurately.
Meticulous and systematic adept in coordinating documents, reports, and records while efficiently handling correspondence and managing administrative requirements. Skilled in oral and written communication, team leadership and relationship-building.
Overview
10
years of professional experience
Work History
SGH Pty Ltd Melbourne Australia
Customer Service Administrative Assistant
02.2025 - 07.2025
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer requests and addressed inquiries to enhance satisfaction.
- Analyzed customer buying trends and provided insights on potential strategies for increasing sales volume.
- Ensured compliance with relevant laws and regulations pertaining to retail operations in the local jurisdiction.
- Resolved customer complaints regarding sales and service.
Southern Cross CareAustralia
Administrative cum Rostering Officer
11.2023 - 07.2024
Job overview
- Manage the day-to-day operations of the office, including scheduling meetings and appointments, organizing files, and handling correspondence
- Making flyers and doing other necessary posters required by other departments; provided administrative support to department staff, including typing letters and reports, preparing mailings, photocopying, collating, faxing, and scanning documents.
- Managing security and telecommunications systems. -Handling queries and complaints via phone, email and general correspondence.
- Developed and implemented administrative procedures to improve operational efficiency.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Sorted incoming mail for distribution to appropriate personnel.
- Prepare & publish daily rosters for more than 60 staff members
- Scheduled appointments,interviews and events for management staff.
- Managed physical and digital files by updating reports and documentation.
- Assisting with the recruitment process by scheduling interviews and tests for potential candidates.
- Preparation of staff onboarding documents.
- Maintaining accurate and up-to-date records of staff attendance and absences.
- Updating employee files regularly with new documents or forms received from the staff.
- Managed roster schedules for staff across multiple departments effectively.
- Maintained accurate records of employee attendance and leave requests.
- Coordinated shift changes and employee availability with management teams.
Stardust the label
Founder/Fashion Designer
12.2019 - 12.2023
Job overview
- Founded with much desire “Stardust the Label” is a bridal and a couture wear label with a range of romantic luxury gowns and separates for the modern bride who loves elegant yet chic sassy designs on her big day. Fresh and innovative, each gown has its own story. Each piece is hand crafted with unique materials, unconventional cuts to create graceful bridals.
- Each gown is meticulously created with much love and attention to detail. Simple yet eye-catching. The range includes modern designer-wear crop tops, delicate skirts and tulle dresses made with luxuriously high-end laces and beautiful embroidery fabrics. I love mixing some of the most daring aspects of modern fashion with timeless bridal silhouettes to design & create elegant, effortless wedding attire to give a cool attitude to all my brides.
Snooze Bedroom FurnitureGeelong
Consultant -Sales
01.2023 - 03.2023
Job overview
- Processed orders accurately and efficiently.
- Delivered customer centric sleep solutions
- Analyzing sales figures and forecasting future sales volumes.
- Maintained outstanding store conditions and visual merchandising standards
- Created in-store displays to promote new product launches.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Employed sales techniques to boost sales and services.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
Fantastic Furniture Darwin
Lead Sales Administrative Assistant
12.2020 - 12.2022
Job overview
- Coordinated daily administrative tasks alongside store management
- Oversaw processing and finalization of customer finances involving zip, after pay, and credit accounts.
- Managed and updated daily journal entries including petty cash & cash flow reports.
- Reconciled accounts and created billing plans.
- Prepared and issued quotations for bulk orders.
- Analyzed weekly performance and sales targets.
- Prepared daily financial data and customer reports.
- Streamlined client services by engaging with customers and vendors via phone/email to resolve concerns promptly.
- Aiding the manager with inventory assessments and container receptions, processed insurance claims, and processed refund invoices.
- Processed insurance claims and processed refund invoices.
- Meet and outperform specified company targets and KPIs
- Collaborated with warehouse and head office teams to streamline processes
- Attended customer complains in a timely manner and resolving with best outcomes
- Managed key financial functions, including processing customer finances, reconciling accounts, and analyzing sales performance.
- Provided efficient client service by addressing inquiries and managing claims and refund processes.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted customers with product selection and queries.
- Processed invoices and tracked payments received from customers.
Kelly Felder Colombo
Senior Fashion Designer
06.2015 - 10.2016
Job overview
- Managed a team of fashion designers, providing guidance and feedback on projects.
- Communicated regularly with manufacturers regarding product specifications and delivery dates.
- Established relationships with suppliers to source fabrics and other materials for designs.
- Created trend boards showcasing color palettes, textures, and silhouettes for upcoming collections.
- Collaborated with marketing staff to create promotional materials.
- Provided creative direction during weekly photo shoots.
- Assisted in the selection of models for photo shoots related to product promotion.
- Organized fittings with models to ensure accuracy of garment fit and construction.
- Monitored production timelines and quality control standards throughout the manufacturing process.
- Worked closely with pattern makers to review samples from factories.
- Reviewed fabric swatches, trims, prints, and colors for upcoming collections.
Education
La Mode College
Professional Fashion Buying from Fashion Buying
09-2022
University Overview
- -Roles and Responsibilities of a Buyer -The Buying Office Structure
- Retail Buying and Trend Forecasting
- Buying Principles and Terminology -Buyers Performance Indicators -Retail Formulas -Buying Terminology -Examples of
- The Retail Fashion Industry -Retail History -Key Retail Operations -Fashion Merchandising
- Buying -Effective Communication and Sales Technique
- Fashion Retail Industry
- Retail Differentiation .Understanding Your Customer -Product Range in the Retail Market
- Sales Strategies for Merchandising Plans
- Stock Control
- Creating the Merchandising and Buying Plan
Adapt University
Certificate III from Business Administration
University Overview
- -Roles and Responsibilities of a Buyer -The Buying Office Structure
- Retail Buying and Trend Forecasting
- Buying Principles and Terminology -Buyers Performance Indicators -Retail Formulas -Buying Terminology -Examples of
- The Retail Fashion Industry -Retail History -Key Retail Operations -Fashion Merchandising
- Buying -Effective Communication and Sales Technique
- Fashion Retail Industry
- Retail Differentiation .Understanding Your Customer -Product Range in the Retail Market
- Sales Strategies for Merchandising Plans
- Stock Control
- Creating the Merchandising and Buying Plan
Central Sain Martins
Certificate Course from Art Direction For Fashion
08-2020
The Royal Melbourne Institute of Technology RMIT
Associate of Applied Science from Textile Technology
12-2014
University Overview
- -Roles and Responsibilities of a Buyer -The Buying Office Structure
- Retail Buying and Trend Forecasting
- Buying Principles and Terminology -Buyers Performance Indicators -Retail Formulas -Buying Terminology -Examples of
- The Retail Fashion Industry -Retail History -Key Retail Operations -Fashion Merchandising
- Buying -Effective Communication and Sales Technique
- Fashion Retail Industry
- Retail Differentiation .Understanding Your Customer -Product Range in the Retail Market
- Sales Strategies for Merchandising Plans
- Stock Control
- Creating the Merchandising and Buying Plan
Academy Of Design
Higher National Diploma from Fashion Design
10-2009
Skills
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Customer Relations
- Administrative Support
- Sales expertise
- Customer Service
- Phone Etiquette
- Roster management
- Scheduling appointments
- Data entry
- Customer relationship management
- Product line development- Trend Forecasting
- Sales Strategies
- Order Processing
- Retail Store Operations
- Sales Analysis
- Visual Merchandising
- Store maintenance
- Fashion Buying and Merchandiding
- Fashion Branding
- Graphic designing and branding
- Upselling strategies
- Textile knowledge
- AutoCAD-Technical sketches- Adobe proficiency
- Sample Preparation
Other Qualifications
- Linked-in Learning Online
- -Retail sales foundations-Creating customer value-Creating positive customer experience,Mastering conversations-Service innovations-The importance of listening -Effective listening skills-problem solving and troubleshooting
- Attended the online masterclass conducted by CFDA award winner Marc Jacobs
- Certificate in Merchandising- Brandix Collage of Clothing Technology,Sri Lanka
- Certificate in Pattern Making- Selak School of Fashion Design,Sri Lanka
- Short Course in Creative Graphic Production-AMDT School of Creativity
Career Highlights
2018 December to February 2019
Design Consultant (Freelance)- ELE Clothing Sri Lanka
Providing professional fashion advice, recommendations and design direction to launch the brand.
2019-2017
Designs featured in several monthly issues of Cosmopolitan Magazine , on the main Fashion editorial shoot under my brand label.
2017
Showcased a collection in Colombo fashion Week
After getting through many interviews and impressing a tough judge board had the opportunity to successfully showcase at Sri Lanka's most prestigious fashion show . Was featured in numerous magazines ,news papers, websites and blogs
References
Dammika Ekanayake
Head of Finance Galle Face Hotel, Sri Lanka
Available on request
Helaka Ruwanpura
Business Leader (Manager) Fantastic Furniture Australia
Available on request
Angela Gerakios
Assistant manager, Fantastic Furniture, Australia
Available on request
Ravi Wickramanayake
Founder / CEO at Kelly Felder Sri Lanka
Available on request
Ranmal Ekanayake
Director od Strategic planning- Jade International School
CEO/Group Director - AOD Academy of Design Sri Lanka
Available on request
Accomplishments
- Australian drivers license
- Australian Permanent Residency
<Enter your own>
Education and Training
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Timeline
Customer Service Administrative Assistant
SGH Pty Ltd
02.2025 - 07.2025
Administrative cum Rostering Officer
Southern Cross Care
11.2023 - 07.2024
Consultant -Sales
Snooze Bedroom Furniture
01.2023 - 03.2023
Lead Sales Administrative Assistant
Fantastic Furniture
12.2020 - 12.2022
Founder/Fashion Designer
Stardust the label
12.2019 - 12.2023
Senior Fashion Designer
Kelly Felder
06.2015 - 10.2016
La Mode College
Professional Fashion Buying from Fashion Buying
Adapt University
Certificate III from Business Administration
Central Sain Martins
Certificate Course from Art Direction For Fashion
The Royal Melbourne Institute of Technology RMIT
Associate of Applied Science from Textile Technology
Academy Of Design
Higher National Diploma from Fashion Design
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