Summary
Overview
Work History
Education
Skills
Other Qualifications
Career Highlights
References
Accomplishments
Timeline
Generic

Vishi Kuruppu

Melbourne, Australia

Summary

Personable administrator with an outstanding background in customer service, dedicated in delivering exceptional clerical and operational support. Having returned to my home country after over seven years of living in Australia as a permanent resident, I am prepared to leverage skills, knowledge, and professional competencies gained to contribute meaningfully to the success of the organization I work for.

Proactive and independent, I have been professionally commended for consistently resolving challenges with innovative solutions. With years of experience in administration and operational support particularly in customer-centric and fast-paced environments I am confident in my ability to contribute effectively to your team and ensure the smooth execution of your administrative initiatives.

In my previous roles, I have successfully supervised daily administrative functions, streamlined member enrollments, registrations, renewal processes, and maintained accurate records using CRM tools. I take pride in delivering a seamless experience to members, handling inquiries with professionalism, and coordinating cross-functionally with departments such as Marketing, Finance, and Sales to support strategic program objectives.

I am highly proficient in Microsoft Office applications and have a strong grasp of rostering software. I thrive in fast-paced, dynamic settings, and am passionate about creating structured, efficient processes that improve both team productivity and member satisfaction.

I have successfully created and maintained rosters for different teams, ensuring optimal coverage while adhering to workplace agreements, staff preferences, and compliance requirements. My attention to detail and strong communication skills have allowed me to handle roster changes, resolve conflicts, and communicate shift allocations promptly and accurately.

Meticulous and systematic adept in coordinating documents, reports, and records while efficiently handling correspondence and managing administrative requirements. Skilled in oral and written communication, team leadership and relationship-building.

Overview

10
10
years of professional experience

Work History

Customer Service Administrative Assistant

SGH Pty Ltd
Melbourne Australia
02.2025 - 07.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Facilitated customer requests and addressed inquiries to enhance satisfaction.
  • Analyzed customer buying trends and provided insights on potential strategies for increasing sales volume.
  • Ensured compliance with relevant laws and regulations pertaining to retail operations in the local jurisdiction.
  • Resolved customer complaints regarding sales and service.

Administrative cum Rostering Officer

Southern Cross Care
Australia
11.2023 - 07.2024
  • Manage the day-to-day operations of the office, including scheduling meetings and appointments, organizing files, and handling correspondence
  • Making flyers and doing other necessary posters required by other departments; provided administrative support to department staff, including typing letters and reports, preparing mailings, photocopying, collating, faxing, and scanning documents.
  • Managing security and telecommunications systems. -Handling queries and complaints via phone, email and general correspondence.
  • Developed and implemented administrative procedures to improve operational efficiency.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Prepare & publish daily rosters for more than 60 staff members
  • Scheduled appointments,interviews and events for management staff.
  • Managed physical and digital files by updating reports and documentation.
  • Assisting with the recruitment process by scheduling interviews and tests for potential candidates.
  • Preparation of staff onboarding documents.
  • Maintaining accurate and up-to-date records of staff attendance and absences.
  • Updating employee files regularly with new documents or forms received from the staff.
  • Managed roster schedules for staff across multiple departments effectively.
  • Maintained accurate records of employee attendance and leave requests.
  • Coordinated shift changes and employee availability with management teams.

Founder/Fashion Designer

Stardust the label
12.2019 - 12.2023
  • Founded with much desire “Stardust the Label” is a bridal and a couture wear label with a range of romantic luxury gowns and separates for the modern bride who loves elegant yet chic sassy designs on her big day. Fresh and innovative, each gown has its own story. Each piece is hand crafted with unique materials, unconventional cuts to create graceful bridals.
  • Each gown is meticulously created with much love and attention to detail. Simple yet eye-catching. The range includes modern designer-wear crop tops, delicate skirts and tulle dresses made with luxuriously high-end laces and beautiful embroidery fabrics. I love mixing some of the most daring aspects of modern fashion with timeless bridal silhouettes to design & create elegant, effortless wedding attire to give a cool attitude to all my brides.

Consultant -Sales

Snooze Bedroom Furniture
Geelong
01.2023 - 03.2023
  • Processed orders accurately and efficiently.
  • Delivered customer centric sleep solutions
  • Analyzing sales figures and forecasting future sales volumes.
  • Maintained outstanding store conditions and visual merchandising standards
  • Created in-store displays to promote new product launches.
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Employed sales techniques to boost sales and services.
  • Handled customer complaints in a professional manner.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Demonstrated knowledge of store products and services.

Lead Sales Administrative Assistant

Fantastic Furniture
Darwin
12.2020 - 12.2022
  • Coordinated daily administrative tasks alongside store management
  • Oversaw processing and finalization of customer finances involving zip, after pay, and credit accounts.
  • Managed and updated daily journal entries including petty cash & cash flow reports.
  • Reconciled accounts and created billing plans.
  • Prepared and issued quotations for bulk orders.
  • Analyzed weekly performance and sales targets.
  • Prepared daily financial data and customer reports.
  • Streamlined client services by engaging with customers and vendors via phone/email to resolve concerns promptly.
  • Aiding the manager with inventory assessments and container receptions, processed insurance claims, and processed refund invoices.
  • Processed insurance claims and processed refund invoices.
  • Meet and outperform specified company targets and KPIs
  • Collaborated with warehouse and head office teams to streamline processes
  • Attended customer complains in a timely manner and resolving with best outcomes
  • Managed key financial functions, including processing customer finances, reconciling accounts, and analyzing sales performance.
  • Provided efficient client service by addressing inquiries and managing claims and refund processes.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted customers with product selection and queries.
  • Processed invoices and tracked payments received from customers.

Senior Fashion Designer

Kelly Felder
Colombo
06.2015 - 10.2016
  • Managed a team of fashion designers, providing guidance and feedback on projects.
  • Communicated regularly with manufacturers regarding product specifications and delivery dates.
  • Established relationships with suppliers to source fabrics and other materials for designs.
  • Created trend boards showcasing color palettes, textures, and silhouettes for upcoming collections.
  • Collaborated with marketing staff to create promotional materials.
  • Provided creative direction during weekly photo shoots.
  • Assisted in the selection of models for photo shoots related to product promotion.
  • Organized fittings with models to ensure accuracy of garment fit and construction.
  • Monitored production timelines and quality control standards throughout the manufacturing process.
  • Worked closely with pattern makers to review samples from factories.
  • Reviewed fabric swatches, trims, prints, and colors for upcoming collections.

Education

Professional Fashion Buying - Fashion Buying

La Mode College
Brisbane, QLD
09-2022

Certificate III - Business Administration

Adapt University
Brisbane, QLD

Certificate Course - Art Direction For Fashion

Central Sain Martins
London, United Kingdom
08-2020

Associate of Applied Science - Textile Technology

The Royal Melbourne Institute of Technology RMIT
Melbourne, VIC
12-2014

Higher National Diploma - Fashion Design

Academy Of Design
Colombo Sri Lanka
10-2009

Skills

  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook
  • Customer Relations
  • Administrative Support
  • Sales expertise
  • Customer Service
  • Phone Etiquette
  • Roster management
  • Scheduling appointments
  • Data entry
  • Customer relationship management
  • Product line development- Trend Forecasting
  • Sales Strategies
  • Order Processing
  • Retail Store Operations
  • Sales Analysis
  • Visual Merchandising
  • Store maintenance
  • Fashion Buying and Merchandiding
  • Fashion Branding
  • Graphic designing and branding
  • Upselling strategies
  • Textile knowledge
  • AutoCAD-Technical sketches- Adobe proficiency
  • Sample Preparation

Other Qualifications

  • Linked-in Learning Online
  • -Retail sales foundations-Creating customer value-Creating positive customer experience,Mastering conversations-Service innovations-The importance of listening -Effective listening skills-problem solving and troubleshooting
  • Attended the online masterclass conducted by CFDA award winner Marc Jacobs
  • Certificate in Merchandising- Brandix Collage of Clothing Technology,Sri Lanka
  • Certificate in Pattern Making- Selak School of Fashion Design,Sri Lanka
  • Short Course in Creative Graphic Production-AMDT School of Creativity

Career Highlights

2018 December to February 2019

Design Consultant  (Freelance)- ELE Clothing Sri Lanka

Providing professional fashion advice, recommendations and design direction to launch the brand.

2019-2017

Designs featured in several monthly issues of Cosmopolitan Magazine , on the main Fashion editorial shoot under my brand label.

2017

Showcased a collection  in Colombo fashion Week

After getting through many interviews and impressing a tough judge board had the opportunity to successfully showcase at Sri Lanka's most prestigious fashion show . Was featured in numerous magazines ,news papers, websites and blogs

References

Dammika Ekanayake

Head of Finance Galle Face Hotel, Sri Lanka

Available on request

Helaka Ruwanpura

Business Leader (Manager) Fantastic Furniture Australia

Available on request

Angela Gerakios

Assistant manager, Fantastic Furniture, Australia

Available on request

Ravi Wickramanayake

Founder / CEO at Kelly Felder Sri Lanka

Available on request

Ranmal Ekanayake

Director od Strategic planning- Jade International School

CEO/Group Director - AOD Academy of Design Sri Lanka

Available on request

Accomplishments

  • Australian drivers license
  • Australian Permanent Residency

Timeline

Customer Service Administrative Assistant

SGH Pty Ltd
02.2025 - 07.2025

Administrative cum Rostering Officer

Southern Cross Care
11.2023 - 07.2024

Consultant -Sales

Snooze Bedroom Furniture
01.2023 - 03.2023

Lead Sales Administrative Assistant

Fantastic Furniture
12.2020 - 12.2022

Founder/Fashion Designer

Stardust the label
12.2019 - 12.2023

Senior Fashion Designer

Kelly Felder
06.2015 - 10.2016

Professional Fashion Buying - Fashion Buying

La Mode College

Certificate III - Business Administration

Adapt University

Certificate Course - Art Direction For Fashion

Central Sain Martins

Associate of Applied Science - Textile Technology

The Royal Melbourne Institute of Technology RMIT

Higher National Diploma - Fashion Design

Academy Of Design

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Vishi Kuruppu