Summary
Overview
Work History
Education
Skills
Professional References
Personal Information
Core Executive Competencies
Attributes
Languages
Affiliations
Timeline
Generic

Viraj Rasanga

Kurunegala,11

Summary

Strategic Hospitality Leader and Board Director with expertise in corporate governance, CSE compliance, and stakeholder management. Leverages a high-value network of local travel agents and tourist guides to drive sales opportunities and business growth. Demonstrates a visionary approach to business development while navigating complex regulatory environments and focusing on profitability and brand prestige.

Overview

15
15
years of professional experience

Work History

General Manager / Executive Director

Ramboda Falls PLC
07.2017 - Current
  • Actively manage all Colombo Stock Exchange (CSE) regulatory requirements, ensuring 100% compliance in corporate governance and financial reporting.
  • Utilized network of travel agents and tour guides to diversify income streams and sustain market share amid economic challenges.
  • Led the end-to-end preparation of the Annual Report, coordination of Board Meetings, and execution of the Annual General Meeting (AGM).
  • Successfully implemented lean operations and cost-control protocols to protect cash flow during international geopolitical shifts.
  • Oversaw financial budgets and forecasts to support sustainable business growth initiatives.
  • Coordinated staff training programs to improve service standards and team performance.
  • Analyzed market trends to inform decision-making and drive competitive advantages.
  • Led cross-functional teams in executing projects aligned with company goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Evaluated financial performance and pinpointed opportunities for cost savings and revenue generation.
  • Developed service and sales strategies to improve retention and revenue.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Front Office Manager cum Operation Manager

Joes Habarana Village
Habarana
10.2016 - 06.2017
  • Managed daily front office operations and guest interactions, enhancing guest satisfaction at a leading resort.
  • Supervised front desk staff and coordinated training for new team members, improving team readiness and service quality.
  • Oversaw reservation systems ensuring efficient booking processes for guests.
  • Handled daily front office tasks, including greeting guests, answering phone calls, and responding to emails, ensuring seamless guest experiences.

Assistant Front Office Manager

Kassapa Lions Rock
Sigiriya
12.2015 - 10.2016
  • Managed front office operations to ensure efficient guest check-in and check-out.
  • Supervised front desk staff, training and supporting team to improve service quality.
  • Resolved guest inquiries and complaints, ensuring high levels of customer satisfaction.
  • Coordinated communication between departments to address guest needs promptly.
  • Conducted daily briefings with front office staff to align on occupancy status, arrivals and departures, special requests, and VIP guests.
  • Maintained accurate records of reservations, arrivals, and departures using hotel management software.

Assistant Front Office Manager

Saunter Paradise Hotel
Sigiriya
12.2014 - 12.2015
  • Supervised front desk staff, training and supporting team to elevate service quality.
  • Oversaw scheduling and staffing for front office team, ensuring optimal coverage.
  • Managed front office operations, improving guest check-in and check-out efficiency.
  • Implemented standard operating procedures to improve front office efficiency and accuracy.
  • Coordinated communication between departments to address guest needs promptly.

Front Office Executive

The Elephant Corridor
Sigiriya
11.2012 - 10.2014
  • Managed front desk operations and coordinated guest check-ins at luxury resort.
  • Assisted with guest inquiries and resolved issues to ensure satisfaction.
  • Utilized reservation software to manage bookings and track room availability.
  • Guided clients and guests to appropriate departments and staff for assistance.
  • Scheduled staff and maintained office workflows to ensure smooth operations.
  • Coordinated interdepartmental communication to improve service delivery.
  • Implemented office procedures to improve organization and efficiency.
  • Organized company events like conferences and trade shows to foster client engagement.

Senior Receptionist

One & Only Royal Mirage
Dubai
01.2011 - 07.2012
  • Handled guest check-ins and check-outs efficiently and courteously.
  • Coordinated reservations and room assignments to enhance guest satisfaction.
  • Facilitated special requests from guests to deliver personalized service.
  • Managed front desk operations and guest inquiries at a luxury resort.
  • Maintained accurate records of guest information and billing details.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Trained new reception staff on procedures and customer service to maintain high service standards.

Education

G.C.E. A/L - Accounts, Business Studies, Economics

St. Anne’s College
Kurunegala

Skills

  • Strategic planning
  • Operational efficiency
  • Risk management
  • Financial reporting
  • Regulatory compliance
  • Project execution
  • Customer relationship management

Professional References

  • Mr. M.M.Amsath Group General Manager Jo Lanka Resort , +94 770024391
  • Mr. Luke Bandara, General Manager, Jetwing Kandy Gallery, +94 707577998

Personal Information

  • Title: General Manager / Executive Director
  • Date of Birth: 10/27/84

Core Executive Competencies

  • Strategic Business Development: Expert at identifying untapped market segments and creating unique, high-yield sales opportunities.
  • Revenue & Sales Optimization: Proven ability to increase occupancy and ADR through aggressive sales strategies and strong industry partnerships.
  • Corporate Governance & CSE Compliance: In-depth knowledge of Listing Rules, SEC regulations, and Annual Report preparation.
  • Stakeholder Management: Skilled in managing Board relations, shareholder expectations, and high-level professional networks.
  • Project Leadership: Successfully oversaw the 'Ramboda 360 Villa' project and major property renovations.

Attributes

2 years of professional Horse Riding experience., Maintaining a robust professional network including GMs of leading hotel groups and specialized travel service providers.

Languages

English
Proficient (C2)
C2

Affiliations

Member of THASL. (The Ceylon Chamber of Commerce )
Member of NEHA (Nuwara Eliya Hotel Association)

Timeline

General Manager / Executive Director

Ramboda Falls PLC
07.2017 - Current

Front Office Manager cum Operation Manager

Joes Habarana Village
10.2016 - 06.2017

Assistant Front Office Manager

Kassapa Lions Rock
12.2015 - 10.2016

Assistant Front Office Manager

Saunter Paradise Hotel
12.2014 - 12.2015

Front Office Executive

The Elephant Corridor
11.2012 - 10.2014

Senior Receptionist

One & Only Royal Mirage
01.2011 - 07.2012

G.C.E. A/L - Accounts, Business Studies, Economics

St. Anne’s College
Viraj Rasanga