Vinoth Ravichandran
Mount Lavinia
Summary
"Results-driven and highly skilled professional with a proven track record of excellence in Customer Care, Administrative, and Procurement roles, backed by 5 years of dedicated experience. Adept at delivering exceptional customer service, streamlining administrative processes, and optimizing procurement strategies to drive organizational success. Strong problem-solving abilities, outstanding communication skills, and a keen eye for detail. Demonstrated ability to collaborate effectively across teams and manage complex projects, ensuring timely and cost-effective solutions. Committed to achieving operational efficiency and exceeding customer expectations.
Looking to leverage this extensive expertise to contribute to a dynamic organization's growth and success."
Overview
6
6
years of professional experience
Work History
Procurement Officer
Xinda Lanka (Pvt) Ltd - OPPO & REALME Authorized Distributor
11.2021 - Current
- Managed import and export processes, including document preparation and licensing
- Efficiently prepared Proforma Invoices (PI) and Commercial Invoices (CI) aligned with client's Purchase Orders
- Collaborated across departments to ensure supply requests met standards, budgets, and business goals
- Oversaw mobile phone TYPE APPROVAL and vendor licensing with TRCSL, handling new mobile certification tasks
- Liaised with freight forwarders and agents for documentation and payment processing in import and export procedures
- Cultivated positive relationships with TRCSL, banks, and import/export departments
- Generated Telegraphic Transfers (TT) for financial transactions
- Managed Leaf system (Oppo Global System) and V2 & GS Systems (Realme Global System)
- Tracked IMEI numbers of mobile phones and facilitated transfers
- Managed and monitored warehouse inventory
- Participated in monthly stock audits.
- Reviewed and approved vendor invoices.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
- Participated in meetings with vendors in order to discuss upcoming projects or changes in requirements.
Administrative Officer
Xinda Lanka (Pvt) Ltd - OPPO & REALME Authorized Distributor
10.2020 - 11.2021
- Efficiently coordinated and executed daily operational tasks
- Demonstrated adept task and deadline management
- Exemplified courteous and professional communication through phone, email
- Supported in generating routine reports and up keeping office records.
- Managed and monitored warehouse inventory
- Participated in monthly stock audits.
- Completed day-to-day duties accurately and efficiently.
- Received and distributed mail, letters and packages.
- Coordinated support to facilitate general office operations.
Visa Risk Investigation Officer/Acting Supervisor
SCICOM LANKA (PVT) LTD - Seylan Bank Project
07.2019 - 08.2020
- Proficiently discerned fraudulent and valid transactions through Seylan's Visa credit and debit cards using the VRM system
- Effectively communicated with customers to verify credit and debit card transactions through phone interactions
- Demonstrated ability to access customer accounts securely
- Skillfully supervised day and night shift agents
- Ensured the maintenance of optimal call service levels
- Kept the team informed of the latest promotions and updates
- Efficiently organized and prepared weekly staff roster schedule reports.
Customer Service Executive
SCICOM LANKA (PVT) LTD - Seylan Bank Project
02.2018 - 07.2019
- Handled inbound calls from Seylan Bank customers, addressing inquiries and resolving issues related to accounts, credit, and debit card transactions
- Effectively managed customer complaint database, ensuring timely resolution and maintaining high customer satisfaction
- Proficiently cross-sold and up-sold products, contributing to enhanced customer engagement
- Generated periodic reports on outbound call performance, providing insights as per management requirements.
- Ensured that all customer queries were handled quickly and professionally.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Pearson BTEC Higher National Diploma (HND) in Computing - Software Engineering (Following) -
Esoft Metro Campus
09-2024
Successfully Passed G.C.E (Ordinary Level) Examination -
KOLLUPITIYA METHODIST GOVT. TAMIL MIXED SCHOOL
12-2016
Skills
- Document Preparation
- Logistics Oversight
- Supplier Relationships
- Office Management
- Relationship Building
- Inventory Control
- Operations Management
- Inventory Oversight
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Team Collaboration
- CRM Software
Languages
Tamil
First Language
sinhala
Advanced (C1)
C1
English
Advanced (C1)
C1
Accomplishments
- Outstanding performance for the month December2018 Category- Highest quality score Project - seylan bank
Reference
Mr.Rifidhi Rafeek
Manager of Seylan Call Centre
Scicom Lanka (Pvt) Ltd
Phone: 077 183 8483
Email : rifdhir@gmail.com
Reference
Mr.R A Dilan Nadeeshantha
Chief_Finance Executive
Xinda Lanka (Pvt) Ltd
Phone: 071 237 0703
Email : diganhart@gmail.com
Timeline
Procurement Officer
Xinda Lanka (Pvt) Ltd - OPPO & REALME Authorized Distributor
11.2021 - Current
Administrative Officer
Xinda Lanka (Pvt) Ltd - OPPO & REALME Authorized Distributor
10.2020 - 11.2021
Visa Risk Investigation Officer/Acting Supervisor
SCICOM LANKA (PVT) LTD - Seylan Bank Project
07.2019 - 08.2020
Customer Service Executive
SCICOM LANKA (PVT) LTD - Seylan Bank Project
02.2018 - 07.2019
Pearson BTEC Higher National Diploma (HND) in Computing - Software Engineering (Following) -
Esoft Metro Campus
Successfully Passed G.C.E (Ordinary Level) Examination -
KOLLUPITIYA METHODIST GOVT. TAMIL MIXED SCHOOL
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