Vimukthi Edirisinghe
Kaduwela
Summary
Results-driven Deputy Manager with proven success in account management within a high-volume conveyancing environment. Skilled in client relationship management, performance oversight, strong problem-solving skills, and consistently achieving KPIs while supporting business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager - Account Management
Muve Colombo
01.2025 - Current
- Drive key projects and initiatives within the Account Management department, ensuring smooth execution and alignment with business objectives.
- Oversee performance and processes, identifying areas for improvement and implementing solutions to enhance efficiency and client outcomes.
- Monitor and support Account Managers, providing guidance, mentoring, and training to uplift team capability and consistency.
- Proactively step in to resolve escalations, prevent complaints, and ensure steady case progression across high-volume conveyancing transactions.
- Consistently achieve departmental KPIs while supporting wider business growth and maintaining service excellence.
Senior Account Manager
Muve Colombo
10.2024 - 01.2025
- Achieved the highest number of positive client reviews in 2024, demonstrating consistently exceptional service.
- Awarded Best Performer of the Year (2024) in the Account Management Department and honored with the Customer Hero Award for outstanding client care and performance.
- Serve as the primary point of contact for clients referred by estate agents, delivering tailored support, regular updates, and a seamless client experience.
- Build and maintain strong partnerships with estate agents, strengthening referral relationships and enhancing business growth.
- Guide and mentor colleagues by sharing best practices, providing support, and helping to raise overall team performance.
Account Manager
Muve Colombo
07.2023 - 10.2024
- Recipient of the Achiever Award (Q4 2023) for exceptional performance in the Account Management Department.
- Manage a high-volume conveyancing portfolio while ensuring consistent progress and client satisfaction.
- Appointed as the inaugural Account Manager for Smoove, exclusively managing client relationships sourced through mortgage broker referrals while liaising closely with brokers.
- Maintain strong client relationships by providing regular updates, addressing concerns promptly, and guiding them through the conveyancing process to support informed decision-making.
- Regularly receive positive client feedback, reinforcing the firm’s reputation for outstanding service.
Assistant Product Development Engineer
BSH Ventures Pvt Ltd
10.2022 - 07.2023
- BSH Ventures is a Hero Motors Company, which assembles and exports bicycles to the European Market.
- As the Assistant New Product Development Engineer, I utilized AutoCAD for the design and development of new and existing products.
- This involved close collaboration with suppliers, where I communicated technical requirements and specifications to streamline the ordering process and guarantee product excellence.
- Managed the SAP Material Master which contributed significantly to the efficient and streamlined operations of the company, and actively participated in the successful integration of SAP HANA.
- In addition, I was engaged in quality control processes, contributing to tasks that improved the quality of products.
Engineering Trainee
Instant UpRight
05.2020 - 03.2021
- Design, manufacture and export Scaffoldings
- I was responsible for identifying the requirements for fabrication, assembly, and testing of scaffolding equipment, ensuring that all technical specifications and safety guidelines were fully met.
- I assisted in the production planning process, coordinating with cross-functional teams to streamline operations and optimize workflow.
- I carried out quality assurance checks to maintain product reliability and compliance with industry standards.
Travel Consultant
International Travel Network
06.2017 - 07.2020
- Provided personalized travel services to clients, including booking flights, accommodations and transportation, ensuring exceptional customer satisfaction.
- Successfully handled inquiries, complaints, and emergencies promptly and effectively.
- I constantly achieved sales targets and contributed to the overall growth and success of the agency through effective marketing and customer service strategies.
Education
Bachelor's - Mechanical Engineering
Riga Technical University
Riga01.2021
Skills
- Account Management
- Problem Solving
- Collaboration
- Customer Relationship Management
- Leadership
- Time Management
- Conveyancing process
Certification
- Six Sigma Yellow Belt 04/2023
Credential URL: https://coursera.org/verify/specialization/HTUUY4P4UYWF
- Data Analytics for Lean Six Sigma 02/2023
Credential URL: https://coursera.org/account/accomplishments/verify/AD85SNB3697N
Languages
English
Sinhala
Timeline
Deputy Manager - Account Management
Muve Colombo
01.2025 - Current
Senior Account Manager
Muve Colombo
10.2024 - 01.2025
Account Manager
Muve Colombo
07.2023 - 10.2024
Assistant Product Development Engineer
BSH Ventures Pvt Ltd
10.2022 - 07.2023
Engineering Trainee
Instant UpRight
05.2020 - 03.2021
Travel Consultant
International Travel Network
06.2017 - 07.2020
Bachelor's - Mechanical Engineering
Riga Technical University
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