Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vihanga Samarathunga

Rambukkana, Kegalle,Sabaragamuwa Province

Summary

Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

Overview

8
8
years of professional experience

Work History

Sr. Executive / Consultant - Nodal Investigations

Dialog Axiata PLC
Colombo, Western Province
06.2024 - 12.2024
  • Knowledge Transfer of processes from Airtel's Investigation Unit to Dialog's Investigation Unit after amalgamation.(Bharti Airtel Lanka Private Limited was acquired by Dialog Axiata PLC on 26 June 2024.)
  • Appear to the courts as a state witness for provide the evidences and Provide the statements to the law enforcement authorities & all authorized commissions of Sri Lanka.
  • Recommended changes in organizational structure to increase productivity.
  • Conducted research and data analysis to identify areas for improvement in operational processes.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

Senior Executive - Nodal Investigations

Bharti Airtel Lanka Private Limited
Colombo, Western Province
11.2023 - 06.2024
  • Contribute to providing legal/investigation perspectives for revised or newly implemented projects and processes.
  • Address special complaints/inquiries from customers, external parties, or internal stakeholders, and support management in resolving these issues.
  • Maintain record-keeping and information retrieval systems related to investigations to ensure compliance with group legal and regulatory requirements.
  • Contribute to transforming investigation processes into digitized and automated systems, providing legal/investigation perspectives for digitizing processes across other divisions.
  • Prepare comprehensive investigation reports and ensure critical documentation is accurate and complete. Organize and moderate meetings, and prepare meeting minutes.
  • Ensure timely collection of information from other divisions, verifying accuracy and adherence to applicable laws and regulations.
  • Conduct KYC verification using the Department of Registration of Persons' system and ensure compliance with operational requirements.
  • Coordinate and manage processes related to deceased persons’ blacklisting, disconnection, lost phone recovery, and website blocking as mandated by the TRC.
  • Respond to and release all information requested by courts and other law enforcement authorities via email, registered post, or in person, adhering to established timelines.
  • Ensure timely provision of information to all requests and maintain accountability to law enforcement authorities.
  • Contribute to incident resolution, enhance customer experience, and support process development and simplification.
  • Appear in court as a state witness to provide evidence. And Submit statements to law enforcement authorities and all authorized commissions in Sri Lanka.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.

Assistant - Nodal Investigations

Bharti Airtel Lanka Private Limited
Colombo, Western Province
08.2016 - 11.2023
  • Accountable for coordinating and providing information and reports to all High Courts, District Courts, Magistrates Courts, and all Police Stations and Departments (TIR, CID, CFIB, CCD, CCID, PNR, STF, PSB, SIU, etc.). Additionally, supporting urgent and critical requests received from the MOD, CID, SIS, etc., to trace locations and provide technical support.
  • Handled confidential information with discretion and integrity.
  • Organized and maintained filing systems for documents and records.

Education

Certificate in Professional English - Professional English

Pinnacle Alliance Training Academy
Colombo, Western Province
12-2021

Higher Diploma In Computer Science (HDCS) - Computer Science

Infortec International Institute Of Information Te
Kegalle, Sabaragamuwa Province
03-2016

School Education -

St. Mary's College - Kegalle
Kegalle, Sabaragamuwa Province

Skills

  • Time management abilities
  • Cross-functional team management
  • Corporate communications
  • Mergers and acquisitions
  • Client relationship management
  • Policy development
  • Project coordination
  • Problem-solving abilities
  • Goal setting
  • Regulatory compliance
  • Analytical thinking
  • Workflow optimization

Timeline

Sr. Executive / Consultant - Nodal Investigations

Dialog Axiata PLC
06.2024 - 12.2024

Senior Executive - Nodal Investigations

Bharti Airtel Lanka Private Limited
11.2023 - 06.2024

Assistant - Nodal Investigations

Bharti Airtel Lanka Private Limited
08.2016 - 11.2023

Certificate in Professional English - Professional English

Pinnacle Alliance Training Academy

Higher Diploma In Computer Science (HDCS) - Computer Science

Infortec International Institute Of Information Te

School Education -

St. Mary's College - Kegalle
Vihanga Samarathunga