Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Vaikunthan Paramananthasivam

Sydney

Summary

With 5 years of experience in systems and application roles, I have a strong understanding of multi-cloud platforms, including AWS and Azure. I am seeking a career in SysOps, Cloud/DevOps, and SRE roles. My expertise extends to Linux environments such as Ubuntu, CentOS, Fedora, and Red Hat. Throughout my experience, I have honed my scripting skills for automation and deployment tasks. Additionally, I hold certifications in Kubernetes from Linux Foundations and AWS Solution Architect. My goal is to further develop my skills in System and Application Support/Cloud Operations and Security while contributing to the betterment and development of the organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Engineer

QSL
03.2024 - Current
  • Conducting data erasure procedures on refurbished laptops, desktops, monitors, tablets, and all-in-one systems to ensure complete privacy and security
  • Perform comprehensive hardware testing utilizing the Balancco tool and install Windows 10 or 11 O/S on refurbished devices, adhering to company standards
  • Having enhanced knowledge in Windows Servers, Microsoft SQL Server, VMware, Active Directory, and Office 365
  • Developed strong networking skills and a solid understanding of WAN & LAN technologies, including switch/router deployment
  • Implement effective solutions to resolve hardware issues, including component replacements and repairs
  • Demonstrated keen problem-solving abilities by taking initiative in finding creative solutions, gaining experience in virtualization and cloud technologies like Azure

Production Support Engineer (Contract)

DataMesh Group
06.2023 - 09.2023
  • Delivered application and production support for AWS Cloud-based infrastructure, improving system uptime by 15% and reducing incident response times by 20%.
  • Monitored and maintained the health and performance of AWS resources using tools like Splunk, proactively addressing issues to minimise downtime and enhance operational efficiency.
  • Troubleshoot and resolved incidents, identified root causes, and implemented preventive measures to improve system reliability.
  • Collaborated with cross-functional teams to ensure seamless deployment and integration of applications within Linux environments.
  • Created and maintained comprehensive documentation, including Confluence articles, to streamline troubleshooting and incident resolution processes.
  • Technology Used - AWS cloud, Akamai, Imperva WAF, HSM(FutureX and Thales), Splunk, JIRA, Fresh Desk, Confluence

Junior DevOps/T3 Support Engineer

BlackSwan Technologies
11.2021 - 03.2023
  • Designed and operated cloud infrastructure in AWS and Azure, leveraging CloudFormation and Terraform, enabling scalable and cost-efficient deployments that improved resource utilisation by 20%.
  • Executed deployments in AWS and Azure environments, streamlining processes and reducing deployment times by 25%.
  • Implemented and managed CI/CD pipelines with Jenkins and Azure DevOps, enhancing deployment efficiency and application quality.
  • Gained extensive experience with ECS, VPC, RDS (MySQL), Lambda functions, API Gateway, Cognito, Cloud9, Certificate Manager, Code Commit, and CloudWatch.
  • Technology used - AWS Cloud, JIRA, Confluence, Kubernetes, Terraform, MySQL, Postman, Jenkins, Azure DevOps, Git

System Engineer

Mitto
07.2020 - 11.2021
  • Provide the Level 1 and 2 supports on SMS service issues, find the root cause and escalate with our partner if needed
  • Hands on experience in Mobile Service Platform (MSP) or Wholesale Telecom Operations
  • Basic understanding of mobile services - technologies, protocols (SMPP, SS7 & HTTP)
  • Troubleshooting the delivery issue using message log and routing table
  • Adjusting the route for better delivery and testing the route using test SMS
  • Block the Spam or illicit traffic if it sends via our network

System Engineer

CodeGen International Pvt. Ltd
12.2018 - 06.2020
  • Provide Level 1 and 2 support (24x7) on application issues, identify the solutions and work with developers to implement those fixes
  • Hands on experience in Go Live technical operations support for the clients and Release deployment from Sandbox to Production environments
  • Oracle database administration, troubleshooting, and performing the refresh
  • Application server installing and configuring in Linux Servers for new environments
  • Troubleshooting production issues using log analysis and system tracing using Splunk and APP DYNAMICS
  • Gather and analysis the Stats (thread dumps and heap dumps) and monitoring the Application using Zabbix
  • Strong Background in AWS, with focus on ECS, EC2, S3, VPC and Cloud Watch
  • A working understanding of code and automating the manual tasks using scripts (Python, Shell scripts)
  • Experience with CICD pipelines (Jenkins)
  • Technology used - Apache Tomcat, Rabbit MQ, Hazel cast, Apache, Oracle, MySQL, Linux (CentOs, Fedora, Ubuntu, RedHat)

Assistant LAN/WAN Administrator

Lanka Bell
02.2018 - 09.2018
  • Maintain a thorough understanding of Local area networking
  • LAN/ WAN/ VPN maintenance and troubleshooting (Level 1 Support)
  • Windows Server 2003/2008/2012 maintenance - Installing and Configuring Active Directory, DNS, DHCP and setting GPO's
  • Monitor helpdesk for relevant assistance calls and take appropriate action
  • Installation and maintenance of Windows OS XP/7/8/10
  • Installation and maintenance of new hardware maintenance (Servers, Printers, Computer workstations)
  • Experience in SSL certificates creations and implementations
  • Working experience on DNS, DHCP, Web server (Apache, Nginx)

Education

B.Sc. Special (Hons) - Information Technology Specialized in Computer System and Network Engineering

Sri Lanka Institute of Information Technology (SLIIT)
01.2018

Skills

  • Application support
  • ITIL framework
  • Scripting languages
  • DevOps practices
  • Root-cause analysis
  • Infrastructure automation
  • Monitoring tools
  • Linux administration

Certification

  • Red Hat Certified System Administrator (RHCSA), 02/19/22, 190-039-537
  • AWS - SAA 002, 06/01/25, AWS01437603
  • Certified Kubernetes Administrator (CKA), 08/01/25, LF-q7rgbldk5b

Timeline

IT Support Engineer

QSL
03.2024 - Current

Production Support Engineer (Contract)

DataMesh Group
06.2023 - 09.2023

Junior DevOps/T3 Support Engineer

BlackSwan Technologies
11.2021 - 03.2023

System Engineer

Mitto
07.2020 - 11.2021

System Engineer

CodeGen International Pvt. Ltd
12.2018 - 06.2020

Assistant LAN/WAN Administrator

Lanka Bell
02.2018 - 09.2018

B.Sc. Special (Hons) - Information Technology Specialized in Computer System and Network Engineering

Sri Lanka Institute of Information Technology (SLIIT)
Vaikunthan Paramananthasivam