Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Accomplishments
Hobbies and Interests
References
Timeline
Generic
Uzman Lafir

Uzman Lafir

Dehiwala,Colombo

Summary

Dynamic leader with a solid background in Operations and Financial Reconciliation. Demonstrated ability to identify and implement process improvements that lead to increased efficiency and productivity. Skilled in building and maintaining relationships, with 17 years of experience in team management and development. Focused on leveraging motivational strategies to enhance employee performance and drive company growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager, MIS, Investigation, Reconciliation, Controls & Payments

Transactional Banking| Standard Chartered Bank
Colombo
06.2019 - Current
  • Ensure an approach towards the implementation of global models and align to DOI’s.
  • Ensure there is no revenue leakage with respect to tariff payments and instructions.
  • Manage all payments, such as inward and outward (local and cross-border).
  • Manage financial regulatory reporting and maintain 100% deadlines for all deliverables.
  • Act as a Outsource vendor manager on all outsourcing activities, this will
    include internal and external outsourcing arrangements. An annual review will be performed to ensure that agreements and SLA documents are in order for regulatory and internal audit.
  • Have a close relationship with other operations, business, compliance, risk, finance, technology, and legal to discuss and implement various opportunities and implement changes.
  • Attend the Risk Forum, the Customer Experience Forum, and the Service Review Meetings. And other strategic meetings occur monthly and quarterly.
  • Prepare and provide MIS, KPI, and transaction data to top management for decision-making.
  • Develop and agree on an SLA with internal stakeholders for the smooth execution of payments with minimal impact on the clients.
  • Support and provide timely information for regulatory investigations (CBSL, Import and Export, Customs, and Inland Revenue) carried out on payments.
  • Daily Nostro account reconciliations are carried out to ensure payments are settled appropriately within the specified aging period; otherwise, an investigation will be performed to identify the deviation, and action will be taken to clear the same.
  • Daily reconciliation of all banks' GL accounts is necessary to ensure outstanding entries are cleared appropriately within the stipulated aging period. Any deviation will be investigated, and closure of the same will be ensured without any further escalation.
  • Act as a Outsource vendor manager on all outsourcing activities, this will
    include internal and external outsourcing arrangements. An annual review will be performed to ensure that agreements and SLA documents are in order for regulatory and internal audit.

Department Continuity Co-coordinator

Standard Chartered Bank
Colombo
09.2018 - Current
  • Act as a Department continuity co-coordinator for the Cash management unit, this includes liaising & coordinating on all system testing, staff organizing, external and internal stakeholder management & critical activities control to ensure systems & people are ready during a BCP situation.
  • Also ensure BCP/BIA documents are in order and update M7 accordingly.

Client Coverage Manager - STA

Corpore Banking| Standard Chartered Bank
Colombo
05.2023 - 10.2023
  • Providing direct sales support to relationship managers in managing the client portfolios.
  • Working with credit on excess approvals, STLS drawdowns where required.
  • Working on documentation and reporting with clients, IMO, legal, compliance, etc.
  • Actively engage with the clients and also with the product partners, and ensure the timely completion of client due diligence reviews.
  • Work with the CCM team, and ensure a smooth flow of transactions, while collaborating with the RM team on a specified portfolio to support revenue growth.
  • Proactive assistance to the RM with transactional support on client preparation and documentation.
  • Consistently working with clients to identify the opportunities to improve the process by way of automation.
  • Managing a large group client portfolio and assisting them in managing their working capital management.
  • Closely working with all stakeholders, such as Trade, Cash, Credit, Compliance, and Risk, in managing client transactions.
  • Working with Distributor Financing clients and ensuring settlements and new loan granting are done appropriately.

Manager, Group Client Service & Investigation

Standard Chartered Bank
Colombo
01.2019 - 06.2019
  • Conducted field visits and met corporate customers for business development and service review.
  • Manage the Client Service Team who overlook the corporate client's portfolio.
  • Ensure clients queries responded and closed within the agreed timeline with high client satisfactory.
  • Ensure internal & external clients complains are logged for faster resolution and monitoring to provide better service.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Improved quality processes for increased efficiency and effectiveness.
  • Investigated and resolved customer complaints to foster satisfaction.

Manager, Payment Support

Standard Chartered Bank
Colombo
05.2013 - 12.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Acted as a bulk stock/ Key custodian as and when required.
  • Ensure all processing of payments are in line with Policies and Procedure of CMO.

Assistant Manager

Standard Chartered Bank
Colombo
02.2009 - 03.2013

Education

The Chartered Institute of Management Accountants - Accounting And Finance

The Chartered Institute of Management Accountants
05.2019

Master of Business Administration - Business Administration

Cardiff Metropolitan University
Cardiff, UK
05.2015

Associate, Chartered Professional Managers - Accounting And Finance

The Chartered Institute of Professional Managers
Sri Lanka
05.2013

Skills

  • Skills management and leadership
  • Communication and presentation
  • Analytical decision-making
  • Creative thinking
  • Stakeholder management
  • Team diversity management
  • Problem solving and decision making

Personal Information

  • Gender: Male
  • Nationality: Sri Lankan
  • Marital Status: Married

Languages

  • English
  • Sinhala
  • Tamil

Certification

  • Operational Management, 04/21
  • Trade Finance Fraud - ADB, 05/18
  • Diploma in Accounting and Finance, 03/05

Accomplishments

  • Best Customer Service Award 2022
  • Best Digital Initiator 2022
  • Best Digital initiative for the Year 2021
  • Best Team for the Digital Initiative Year 2021
  • Best Customer Service Award 2019

Hobbies and Interests

  • Travelling
  • Reading
  • Music

Timeline

Client Coverage Manager - STA

Corpore Banking| Standard Chartered Bank
05.2023 - 10.2023

Manager, MIS, Investigation, Reconciliation, Controls & Payments

Transactional Banking| Standard Chartered Bank
06.2019 - Current

Manager, Group Client Service & Investigation

Standard Chartered Bank
01.2019 - 06.2019

Department Continuity Co-coordinator

Standard Chartered Bank
09.2018 - Current

Manager, Payment Support

Standard Chartered Bank
05.2013 - 12.2018

Assistant Manager

Standard Chartered Bank
02.2009 - 03.2013

The Chartered Institute of Management Accountants - Accounting And Finance

The Chartered Institute of Management Accountants

Master of Business Administration - Business Administration

Cardiff Metropolitan University

Associate, Chartered Professional Managers - Accounting And Finance

The Chartered Institute of Professional Managers

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Uzman Lafir