UTHUMA LEBBE MUHAMMED FAIRUZ
THE BANKER
School Road, Oddamavadi 01, Batticaloa,EASTERN
Summary
Customer-oriented Banking Officer offering Twelve years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities with high-profile state-owned-largest-bank in Srilanka. Leverages General banking, Head Teller, Recovery, Banking Back Office, CDM & ATM Maintenance expertise to manage job functions. Excellent communicator with focus on results.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Staff Assistant
People’s Bank of Srilanka
Batticaloa, Eastern
04.2009 - Current
- One year of Intensive Government induction training into the Sri Lanka’s banking and finance industry completed training on time and successfully incorporated into banks permanent cadre
- Be the first trainee to excel on sales targets and successfully penetrated local Muslim community into investing with the traditional bankers
- Excellence in resolving customer complains, writing personally on the issues, direct calling which led me to cross sell bank products based on my personal reputation
- Effectively handled customer deposits, withdrawals, money orders, cashier and travelers' checks, constantly kept zero errors and cash shortage in daily closures
- Administered back office department in settling collateral related transactions, electronic lodging, checking securities qualities, and ensured timely recording of transactions to avoid delays in settlement and transfers
- Latter part involved in issuing, authenticating, and maintaining ATM cards and attending to customer’s inquiry related to electronic transaction and ATM Maintenance
- Good knowledge of management software and usage of its tools
- Knowledge with Microsoft office kit – MS Excel, MS Word, Power Point, and excel
- Articulate, hardworking, and goals oriented Banking Professional with more than Ten years of experience in,
- Perform data entry services regarding clients' accounts and transactions
- Loan Recovery
- Assessment of gold values, responsible for approving gold loans and ensure collections in due time by way of calling and reminders
- During the gold (pawning) collapse, 2012 to 2013; worked with bank’s special task team to reduce unredeemed gold assets within the bank, worked over time for several weeks to get rid of the assets via auctions, tenders, and direct sales which earned a name for the bank in the region.
- Delivered clerical support by handling range of routine and special requirements.
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Attended to office operations and required paperwork.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Managed inventory, placed orders and handled payment for office supplies.
Education
Bachelor of Arts - Economics
- Completed professional development in MS Office Package
Diploma in ICT
- Completed professional development in Computer Hardware
Skills
Operations support
Daily ledgers
Opening and closing procedures
Customer Relationship Management
ATM balancing
Documentation skills
Operations management
Teller experience
Customer Service
Compliance, banking laws and regulations
Maintenance and Repair
MS Office
Self-Motivated
Cash handling and management
Timeline
Staff Assistant - People’s Bank of Srilanka
04.2009 - Current
University of Madurai Kamaraj - Bachelor of Arts, Economics
Vocational Training Centre - , Diploma in ICT