Ureni De Mel
Kalkie
Summary
Successful Sales & Marketing professional with over 8 years of experience in addressing customer requests and concerns. Expert in providing relevant information and options to effectively resolve issues. Upbeat and energetic, skilled at handling difficult situations with resourcefulness and adaptability. A detail-oriented Client Service Associate, recognized for exceptional organizational skills and adept at working with diverse customers. Seeking a new role where hard work and dedication are highly valued.
Overview
14
14
years of professional experience
Work History
Assistant Manager of Business Development
United Logistics Colombo
Colombo 01000
01.2023 - 11.2024
- Drafted proposals outlining solutions that meet customer requirements.
- Developed and maintained relationships with key clients
- Implemented sales strategies to achieve company targets
- Analyzed sales data to improve customer satisfaction and sales performance
- FedEx Licensee of Federal Express Corporation
Inside Sales Development
Advantis Express (Pvt) Ltd (FedEx Licensee of Federal Express Corporation)
Nawam Mawatha, Colombo 02
06.2021 - 01.2023
- Developed and maintained relationships with key clients
- Implemented sales strategies to achieve company targets
- Analyzed sales data to improve customer satisfaction and sales performance
- FedEx Licensee of Federal Express Corporation
- Achievement: 'Salesperson Of The Month' For The Month Of July 2022
Senior Customer Care Executive
Industrial Safety Equipment's Co. (Pvt) Ltd
Colombo
07.2018 - 09.2020
- Managed customer care team and ensured high-quality service
- Resolved customer issues and complaints efficiently
- Trained new team members on company policies and procedures
Customer Care Executive
Industrial Safety Equipment's Co. (Pvt) Ltd
Colombo
01.2015 - 07.2018
- Provided exceptional customer service
- Handled customer inquiries and processed orders
- Maintained accurate customer records
Cashier
Industrial Safety Equipment's Co. (Pvt) Ltd
Colombo
07.2012 - 12.2014
- Processed transactions and handled cash
- Assisted customers with product information
- Ensured accuracy in daily financial reports
Trainee Project Coordinator
Federation of Wildlife Conservation
Colombo
01.2011 - 12.2011
- Assisted in planning and coordinating conservation projects
- Conducted research and gathered data for reports
- Supported project managers in administrative tasks
Education
Master of Business Administration (MBA) -
Cardiff Metropolitan University
UK01.2019
Certificate Course of Human Resource Management -
Chartered Institute of Personnel Management Sri Lanka (CIPM)
Sri Lanka01.2014
Foundation Course of Human Resources Management -
Chartered Institute of Personnel Management Sri Lanka (CIPM)
Sri Lanka01.2013
G.C.E A/L Examination (Arts) -
President s' Girls College
Sri Jayawardenepura Kotte, Sri Lanka01.2010
GCE O/L Examination -
President s' Girls College
Sri Jayawardenepura Kotte, Sri Lanka01.2007
Skills
- Sales Development
- Customer Service
- Team Leadership
- Data Analysis
- Project Coordination
- Cash Handling
- Communication
- Problem-Solving
- Customer Relationship Management
- CRM management
- Complaint Handling
- Team Collaboration
- Sales Strategy
- Digital Marketing
- Lead Generation
- Market Research strategies
References
- Hashan Costa, Managing Director, United Logistics Colombo, +94117 817 818, hashan@unitedlogisticscmb.com, No.281/15 Deans Road, Colombo, Colombo, 01000
- Mr. Chandima Alutwala, Supply Chain Manager, South Asia Gateway Terminals (Pvt) Ltd, +9477-2457100, ureni.demel@gmail.com, Port of Colombo, P.O. Box 141, Colombo, Colombo, 01
Extracurricular Activities
Vice President of School Media Unit
Junior Prefect of Dhamma School
Member of School Debating Society
Member of School Eastern Band
Member of School Art Society
Member of Drama Art Society
Languages
- English
- Singhalese
Personal Information
- Date of Birth: 02/26/92
- Marital Status: Married
Languages
Sinahala
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Best Increase Showroom Sales 2015/2016 Financial Year - Industrial Safety Equipment’s Co.(Pvt) Ltd
- Salesperson of the Month For the month of July 2022 - Advantis Express (Pvt) Ltd - FedEx (Licensee of Federal Express Corporation)
Timeline
Assistant Manager of Business Development
United Logistics Colombo
01.2023 - 11.2024
Inside Sales Development
Advantis Express (Pvt) Ltd (FedEx Licensee of Federal Express Corporation)
06.2021 - 01.2023
Senior Customer Care Executive
Industrial Safety Equipment's Co. (Pvt) Ltd
07.2018 - 09.2020
Customer Care Executive
Industrial Safety Equipment's Co. (Pvt) Ltd
01.2015 - 07.2018
Cashier
Industrial Safety Equipment's Co. (Pvt) Ltd
07.2012 - 12.2014
Trainee Project Coordinator
Federation of Wildlife Conservation
01.2011 - 12.2011
Master of Business Administration (MBA) -
Cardiff Metropolitan University
Certificate Course of Human Resource Management -
Chartered Institute of Personnel Management Sri Lanka (CIPM)
Foundation Course of Human Resources Management -
Chartered Institute of Personnel Management Sri Lanka (CIPM)
G.C.E A/L Examination (Arts) -
President s' Girls College
GCE O/L Examination -
President s' Girls College
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