U.H. Malsha Chamlini
071-4544291
41A, Kandawattha Road, Nugegoda
Summary
I am a smart working, enthusiastic person in relation to my every activity and responsibility and also a dedicated team player.
To obtain a challenging position that will allow me to expend upon my education and continue to accumulate my knowledge, together with involving to innovative and inventive challenges.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Telephone Operator/Receptionist
Associated Battery Manufacturers (Ceylon) Limited
Rathmalana
01.2011 - 08.2016
- Operated switchboard and routed incoming calls to appropriate departments.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Identified service improvement opportunities through call volume and performance reports.
Education
Diploma in English
01.2016 - 10.2016
Advance Level Examination
05.2005 - 08.2007
Skills
Excellent communication and interpersonal skills
Self - motivated and target oriented
Strong planning & organizing
Leadership and team work
Multitask and good time management
Timeline
ICBT Campus - , Diploma in English
01.2016 - 10.2016
Telephone Operator/Receptionist - Associated Battery Manufacturers (Ceylon) Limited
01.2011 - 08.2016
Girls High School - , Advance Level Examination
05.2005 - 08.2007