Udayanga Wickramasinghe

An experienced Engineer, Account Manager, Pre-sales Engineer, and Solution Architect with over 20 years of proven expertise across the renewable energy sector, electrical engineering, information technology, and telecommunication services industries. Demonstrates proficiency in the design and estimation of Solar PV, Electrical systems, and Extra Low Voltage (ELV) systems.

Extensive experience in the installation and maintenance of advanced solutions such as PABX systems, Call center applications, CCTV, IPTV, Digital Signage systems, and Hotel applications.

Technically skilled in Solar PV, Voice over IP (VoIP), Requirements Analysis, Project Management, and bit of Java development. Recognized as a Chartered Engineer with a strong professional foundation, supported by a Master of Business Administration (MBA) with a specialization in Management of Technology from the University of Moratuwa, bringing a blend of technical acumen and business leadership to complex projects and organizational growth initiatives.

• Solar Energy for Engineers, Architects and Code Inspectors Specialization
  University at Buffalo 2RJ325GFMJ3E
• Solar Energy System Design - The State University of New York 7Y47P2TULUTX
• Project Management for Professionals certification by IESL, Sri Lanka, 2009
• Java (J2SE) Certification - NIBM, Sri Lanka, 2008
• Certified Engineer for Enterprise solutions, Mitel (aastra, Ericsson), Sweden

Experienced Engineer /Account Manager with a demonstrated history of working in the information technology and telecommunication services industry. Skilled in PABX, Call center applications, CCTV, IPTV, Signage systems, Hotel applications, SQL, Voice over IP (VoIP), Requirements Analysis, Project Management, and Java development. A Charted Engineer, strong support professional with a Master of Business Administration (M.B.A.) focused in Management of Technology from University of Moratuwa.

Date of Birth: 05/26/75

JAPANEESE

Best Employee, Metropolitan Communications(pvt) Ltd,2009.

• Mr. Nuwan Ariyasinghe - Solution Architect, Ethan Group, G-13, Zone 23, 23, Edwin Street, Mt Eden, Auckland, 1024, New Zealand, +6493700807, +6421611736, Nuwan.Ariyasinghe@ethan.com.au
• Mr. Upali Tissera- CEO, Arctic (pvt) ltd, 27, Battaramulla Road, Ethul Kotte, Kotte, 0712714477, Upali.tissera@arctic.lk / Upalitissera@gmail.com
• Mr. Roshan Tissera - Director, Metropolitan Technologies (pvt) Ltd, 85, Baybrooke place, Colombo 02, 0777326007, roshan_t@metropolitan.lk

Technical Lead/Project manager for the project "Shifting Call centre" of Aktel, Bangladesh, We shifted the entire Call centre - 90 Agents, 300 port IVR from one location to another location which is 20Km away in a single night., 2009 

Design a total solution for Grameenphone on behalf of Ericsson enterprise Malaysia, This is the largest mobile Telecommunication network in Bangladesh having more than 10M subscribers. The proposed solution is an IP based multimedia contact solution consisting 750 Agents, 1000 Port IVR, Voice logging system and complaint management system.,2007 June 

Design and Implementation Engineer for the Team to install the Solidus E care Contact centre for AKtel(TMIB), the second largest Mobile Operator in Bangladesh, Design included an IVR to interact with different Subsystems including Ericsson and Huawei IN. The Bengali Numeric Engine is also designed for the IVR. Capacity is 300IVR ports with 13 E1s inbound with 60 Concurrent Agents. Each and every agent is facilitated with a screen popup where the topmost details of the customers are ready on the agents desktop before he / She answers the call., 2006 November ~ 2007 January 

Implementation Engineer for the team to Upgrade of the Pakistan defense telecommunication network, This is known to be the second largest network for Ericsson Enterprise which consists of more than 60 MD110 nodes and capacity of over 30,000 extensions., 2005

 Pre-sales Engineer to the DHQC Blocks 3 & 4 - NAVY & Air Force voice solutions, Project values are 111Mn and 114 Mn respectively, 2022 

Key Account Manager/ Pre Sales Engineer to Open University of Sri Lanka, Project value of 25 Mn, 2022 Account Manager Peoples Bank Head Office, Supply and implementation of SIP dealer system with DR and head office main PABX system- Project Value of 22 Mn, 2020/21 

Senior Project Manager for Defense HQ Block 08, 2020/21 

Account manager for Jetwing Hotels, Five new Hotels were brought in to base - Jetwing Blue, Beach, Sea, St Andrews and Riverbank, 2020/21 

Account Manager for Cinnamon Lake Side Hotel, Upgrade of Voice communication platforms of Lake Side and Habrana Lodge and Village - Project Value of 26 Mn, 2018 

Account Manager for Dialog Broadband Services, Able to supply two product lines to them. Total turnover is 19Mn in 2017, 16Mn in 2016. 

Account Manager for University of Sri Jayewardenepura, Implementing Clustered voice Solution. Project value is 12Mn, 2017 

Pre-Sales Engineer for Upgrade and Expansion of Mobitel Call center, Project value is LKR 56 Mn, 2015 Upgrade and Expansion of Mobitel contact center to Multimedia call center with remote locations, The solution was bases on Mitel Multimedia CC suite (previously named as Solidus). Solution is 100% VOIP based (2011-2014). 

Was the tech lead for all the upgrades and expansions Design and Implementation of Sri Lankan Air Line's contact center for SKYWARDS and RESERVATIONS using the Ericsson MD110 and Solidus E care contact center, This is the first Solidus E care implementation in Sri Lanka. It was started with SEC 2.01 and has upgraded to SEC 3.0 and looking forward to upgrade it to latest version and to implement Flight information system for them. 

Design and Implementation of the Online Billing IVR for Mobitel, This was done using the Ericsson MD110 Exchange and solidus E care. This is the first time ever a Solidus was integrated with the INFORMIX Database and is the first in Sri Lanka to provide ONLINE billing where the Billing data is processed online. Hit rate is about 60,000 per day. Design and Implementation of the SINHALESE and TAMIL language engines for Solidus E Care IVR system, This makes the system to have the localized voice for MOBITEL's billing IVR. 

Design and Implementation of the Unified Messaging system for DFCC Bank, For this used the Ericsson Md110 and the ONE BOX suite. The Email Integration was done with the Lotus notes. 

Design and Implementation of the Multimedia Contact Centre for MOBITEL, This is the first Ericsson Contact centre to have the e mail and web chat facilities.

 Design and Implementation of "CALL ME HOME" system for Sri Lankan Air Lines, This used to bridge two calls; typically the mobile and a fixed line where the two parties' numbers are sent with an SMS. This is a cost effective method to call home while traveling overseas. No roaming is needed any more!!! 

Design and implementation of vSMS system for Mobitel, This is to send a voice message of 30 sec. to a desired party. The receiver will be alerted with a SMS when there is a new voice message for him. Then the receiver can access a predefined code to retrieve the voice messages. This is a cost effective way of having brief conversations as the charge is lesser than of a normal call. This was designed using the Ericsson Telephony Switch platform and the Solidus E care IVR system. 

Design and Implementation of "TRAVELL GUIDE" IVR for MOBITEL (888), This is simply to provide details on historic places in Sri Lanka. Design and implementation of "123 Cricket Update" for Mobitel using Ericsson Solidus e Care platform.