Summary
Overview
Work History
Education
Skills
References
Certification
LANGUAGES
Timeline
Generic

UDARA SUPUN

Kegalle

Summary

Dedicated and experienced hospitality professional with over 5 years of hands-on experience in front-of-house operations, customer service, and team coordination in both Sri Lanka and Malaysia. Proven ability to lead floor operations, deliver exceptional guest experiences, and support cafe and restaurant management. Skilled in managing daily service flow, handling customer requests, and maintaining service quality with a warm and professional presence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Trainee Steward

Aitken Spence Hotels
01.2019
  • Assisted in restaurant and bar area during training program
  • Learned the fundamentals of professional food & beverage service
  • Supported staff during events and buffet setups

Service Crew

Holiday Homes
01.2021 - 01.2022
  • Handled guest dining needs, food serving, and minor kitchen support
  • Assisted with local tourism recommendations to guests
  • Provided a friendly and warm service experience to travelers

Room Service Attendant

Ramada Encore by Wyndham
01.2022 - 01.2023
  • Delivered timely in-room dining services to guests
  • Maintained high cleanliness and guest service standards
  • Worked collaboratively with housekeeping and F&B teams

Front of House Crew

The Bread Bar
01.2023 - 01.2024
  • Delivered excellent customer service in a fast-paced artisan bakery café
  • Handled POS, order taking, and guest queries
  • Supported opening/closing shifts and team management

Front of House Floor Operations

Signature Café
01.2024 - Current
  • Oversee customer seating, order flow, and staff coordination during peak hours
  • Train new team members in service etiquette and daily operations
  • Ensure smooth communication between kitchen and service areas
  • Maintain cleanliness and calm environment under pressure

Education

G.C.E. Advanced Level -

R/Eheliyagoda National School
01.2016

Skills

  • Customer Service Excellence
  • Front of House Operations
  • Cafe & Floor Staff Coordination
  • Hospitality Leadership
  • POS System Handling
  • Food Safety & Hygiene Compliance
  • Training and Mentorship for New Staff
  • Fluent in Sinhala and English
  • Calm, organized & professional under pressure

References

Available on request

Certification

  • Certificate in Elementary Restaurant & Bar Services, Ministry of Education, Sri Lanka – 2018
  • Food Handling Certificate, Food Safety Authority, Malaysia

LANGUAGES

Sinhala (Native)
English (Fluent)

Timeline

Front of House Floor Operations

Signature Café
01.2024 - Current

Front of House Crew

The Bread Bar
01.2023 - 01.2024

Room Service Attendant

Ramada Encore by Wyndham
01.2022 - 01.2023

Service Crew

Holiday Homes
01.2021 - 01.2022

Trainee Steward

Aitken Spence Hotels
01.2019

G.C.E. Advanced Level -

R/Eheliyagoda National School

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