Tyron Joseph
Colombo
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Head of Operations
Adventec Pvt Ltd
03.2020 - Current
- Engaged customers in friendly conversation and implemented suggestive selling techniques
- Championed customer service standards to consistently meet targets
- Delegated assignments and coordinated schedules to manage day-to-day employee activities and functions
- Communicated with vendors regarding back order availability, future inventory, and special orders
- Documented department activities through logs and reports
- Handled personnel issues with successful motivational and disciplinary strategies
- Stocked, rotated, and marked products to maintain displays and promote sales
- Reviewed and evaluated employee performance and provided leadership opportunities for professional development
- Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
- Attended managers' meetings to report on inventory and sales for parts department
- Selected, hired, and managed staff performance by setting individual and team goals
- Worked closely with department managers to create cross-sales opportunities
- Monitored sales activities to ensure customers receive satisfactory service and quality goods
- Monitored sales activities to ensure customers received satisfactory service and quality goods.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
DAGO pvt Ltd
04.2017 - 02.2020
- Led cross-functional projects and identified and solved complex problems across the business spectrum
- Managed the performance of team members, conducted performance appraisals and recommended promotions
- Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Created and implemented innovative business strategies to drive record sales growth
- Prepared operating and capital budgets for the division and reviewed expenditures to take corrective action
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Worked on the sales floor and interacted with customers and employees to maximize and expand potential
- Supported back-office hiring and employment processes
- Leveraged company programs and tools to generate local market awareness and expand store traffic
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets
- Prepared payroll and maintenance budgets for corporate management approval
- Supported human resources initiatives by connecting with employees and proactively solving problems
- Monitored and adjusted staff schedules based on business requirements
- Resolved problems, provided open communication, and recommended discipline and terminations
- Issued detailed responses to complaints resolving customer service issues with timeliness and organization.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Teal Leader
Khepri Pvt Ltd
03.2015 - 03.2017
- Coached team to develop skills and overcome weaknesses to reach goals
- Resolved customer issues to restore confidence and meet contract terms
- Assigned projects and distributed tasks to team members per areas of expertise
- Interviewed and selected potential new team members from a list of candidates recommended by the recruitment team
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed downtime well to minimize production disruptions
- Conferred with other leaders and supervisors to coordinate operations and activities within or between departments
- Trained employees to follow standard work and understand
- Guided employees in handling difficult or complex problems or resolving escalated complaints or disputes
- Collected and documented data from variety of sources to compile complete picture of business operations
- Produced weekly reports outlining the business operations successes and gaps for the senior management team
- Resolved or escalated business problems to keep operations moving smoothly.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Launched quality assurance practices for each phase of development
Education
BBA - Business Administration And Management
University of The Nation
02.2014
Skills
- Customer engagement
- Problem solving
- Business development
- Administrative
- Orientation and training
- Manage employees
- Public speaking
- Decision-Making
- Cultural Awareness
- Interpersonal Communication
- Teamwork and Collaboration
- Multitasking Abilities
- Flexible and Adaptable
- Organization and Time Management
- Excellent Communication
- Active Listening
- Good Telephone Etiquette
- Project Management
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Sales Presentation
Languages
Tamil
Native language
English
Proficient
C2
sinhala
Advanced
C1
Hindi
Upper intermediate
B2
Malayalam
Intermediate
B1
Telugu
Intermediate
B1
Timeline
Head of Operations
Adventec Pvt Ltd
03.2020 - Current
General Manager
DAGO pvt Ltd
04.2017 - 02.2020
Teal Leader
Khepri Pvt Ltd
03.2015 - 03.2017
BBA - Business Administration And Management
University of The Nation
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