Thusitha Withanage

Head of Managed Services

Blue chip Technical Services Pvt Ltd

Colombo, Sri Lanka

03.2010 - Current

Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Guided organizational technology strategy and roadmaps.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Closely collaborated with project members to identify and quickly address problems.
Oversaw IT department operations and training.
Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
Managed network and system performance, conducting troubleshooting, security patching and maintenance.
Produced reports and updated customers and senior leaders on progress and roadblocks.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Oversaw development and implementation of improvements to support and network operations.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Coordinated Network and network security projects, defined scope, and managed milestones.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Communicated regularly with customers concerning data exchange and technology integration.
Interviewed, hired, trained and mentored 11 staff by coaching daily, leading performance reviews and offering constructive feedback.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.