NON-RELATED REFEREES CAN BE PROVIDED AT THE REQUEST
Thushany Madawala
Executive - Consultancy, Corporate Training, & HR Services
Gothatuwa
Summary
Thushany Madawala, Executive - Consultancy, Corporate Training, & HR Services has +12 yrs experience in coordinating a wide range of Human Resources Consultancy and advisory Projects, Administrating Corporate Training, being a Specialist in Event Management, Expert in Customer Care. I am resourceful, hard-working, dedicated individual with an outstanding personality, quick to graph new concepts, and always keen to develop new skills and expertise. Able to work well independently and as part of a productive team. Demonstrating the motivation and multitasking abilities required to meet demanding deadlines while maintaining the highest standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills, and can communicate concisely at all levels.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Executive – Consultancy and Human Resource Service
Chartered Institute In Personnel Management Sri Lanka
Colombo 05
01.2020 - Current
- Execute to prepare consultancy-related correspondences such as formal and informal communications, initial visits, discussions, attending to bid opening processes, drafting agreements, budgets, Invoicing & proposals, collecting feedback forms, and coordinating activities with respective consultants and clients.
- Execute Corporate training-related correspondences such as preparing proposals and coordinating Seminars/ workshops/public programs.
- Responsible for achieving the targeted annual budget.
Initiate HR services related to the needs of society. - Continuously maintain proper and standard filing systems at the Consultancy and HR Services unit.
- Attend and promote Consultancy and HR Services related projects and coordinate activities with respective stakeholders.
- Coordination with respective committee members and the members of the Consultancy Panel for the relevant matters.
- Regularly search, and locate potential Consultancy & HR Services and potential training opportunities in the print and other media.
- Design Consultancy and HR services related to promotional work with the coordination of the marketing division and respective stakeholders.
- Liaising with centers in outstation in order to arrange and conduct HR Advisory services-related activities and conduct corporate training programs.
- Responsible for quality compliance and adhering to, 5S and ISO 9001: 2015 standards
- Performed budget analysis to control expenditures and predict future budget needs.
Senior Coordinator
Chartered Institute In Personnel Management Sri Lanka
Colombo 05
01.2019 - 01.2020
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Assist to prepare consultancy related correspondences such as document filing, initial discussion, preparing draft proposals, collecting feedback forms, and budgets, taking and drafting
minutes and coordinating activities with respective Consultants and Clients. - Assist with HR services-related correspondences and execution of the program.
- Assist to maintain a proper and standard filling system at the unit.
- Assist to prepare consultancy related correspondences such as taking and drafting minutes and coordinating activities with respective stakeholders.
- Coordination with respective committee members on consultancy and research and HR services matters.
- Regularly search and locate potential consultancy and service opportunities in the print and other media.
- Assist with consultancy and HR services related to promotional work with the coordination of
marketing division. - Liaising with outstation centers and arranging and conducting HR services-related activities.
- Responsible for quality compliance and adhering to ISO 9001: 2015 standards.
- Any other duty that is assigned by the Management from time to time based on the exigencies of
the business and its development or challenges.
Coordinator – Consultancy and Research
Chartered Institute In Personnel Management Sri Lanka
Colombo 05
01.2017 - 12.2018
- Assist to prepare consultancy-related correspondences such as preparing draft proposals, taking and drafting minutes, and coordinating activities with respective committee member
- Assist to maintain a proper and standard filling system at the unit.
- Assist to prepare research-related correspondences such as taking and drafting minutes
and coordinating activities with respective stakeholders. - Coordination with respective committee members on consultancy and research matters.
- Regularly search and locate potential consultancy opportunities in the print and other
media. - Assist to marketing-related promotional work with the coordination of the Marketing division.
- Assist to maintain ISO standards and 5S requirements.
- Any other duties assigned by the Senior Manager- Consultancy Research and Corporate
Student Counselor
Chartered Institute In Personnel Management Sri Lanka
Colombo 05
06.2013 - 12.2016
- Listening to students' academic, emotional, social, and behavioral concerns in an open and nonjudgmental way.
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Advocated for students to access available resources.
- Developed and implemented individualized academic plans for students.
- Working directly with students to develop solutions and set achievable goals.
- Assisting with conflict mediation and resolution between students, students, and teachers, or parents and teachers to ensure students' goals are not disrupted.
- Providing one-on-one career guidance and skills assessment to assist with career development.
- Helping students prepare for admissions applications and re-setting applications.
- Developing, monitoring, and assisting with Educational Exhibitions and career guiding programs.
- Reporting student issues to the appropriate authorities
Junior Secretary
Malaysia Marine & Heavy Engineering
01.2011 - 06.2013
- Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment.
- Organize and maintain files and databases in a confidential manner.
- Manage communication including emails and phone calls.
- Screen phone calls, redirect calls, and take messages.
- Schedule appointments, meetings, and reservations as needed.
- Receive deliveries; sort and distribute incoming mail.
- Maintain and order office supplies.
- Receive invoices and review them for accuracy.
- Coordinate staff travel arrangements including transportation and accommodations.
Customer Care Executive
Dialog Axiata PLC
Colombo
01.2008 - 01.2011
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Must be pleasant, and professional, detailed communication skills, and Outlook skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Oversaw training of customer care staff to facilitate capable workforce.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Diploma in Human Resource Management ( CQHRM ) - Human Resources Development
Chartered Institute In Personnel Management Sri La
Colombo 05, Sri Lanka 03.2023 - Current
Effective Supervisory Skills Development Programme - Office Supervision And Management
Chartered Institute In Personnel Management
Colombo 05 , Sri Lanka 05.2023 - 2023.05
Management Development Programme - Business Management
Chartered Institute In Personnel Management
Colombo 05, Sri Lanka 02.2021 - 2021.02
Executive Development Programme -
Chartered Institute In Personnel Management
Colombo 05, Sri Lanka 05.2018 - 2018.08
Certificate Course in Human Resource Management - Human Resources Development
Chartered Institute In Personnel Management
Colombo 05, Sri Lanka 03.2003 - 2004.06
Master of Arts - Sociology, Political Science & Sinhala
University of Kelaniya
Kelaniya, Sri Lanka 07.2014 - Current
Skills
Customer Relations
Interests
Affiliations
I do hereby certify that the above particulars furnished by me are true and correct to the best of my knowledge and belief, and I am willing to forward any other details you may require.
Sgt. Thushany Madawala
27th August 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Effective Supervisory Skills Development Programme - Office Supervision And Management
Chartered Institute In Personnel Management
05.2023 - 2023.05
Diploma in Human Resource Management ( CQHRM ) - Human Resources Development
Chartered Institute In Personnel Management Sri La
03.2023 - Current
Management Development Programme - Business Management
Chartered Institute In Personnel Management
02.2021 - 2021.02
Executive – Consultancy and Human Resource Service
Chartered Institute In Personnel Management Sri Lanka
01.2020 - Current
Senior Coordinator
Chartered Institute In Personnel Management Sri Lanka
01.2019 - 01.2020
Executive Development Programme -
Chartered Institute In Personnel Management
05.2018 - 2018.08
Coordinator – Consultancy and Research
Chartered Institute In Personnel Management Sri Lanka
01.2017 - 12.2018
Master of Arts - Sociology, Political Science & Sinhala
University of Kelaniya
07.2014 - Current
Student Counselor
Chartered Institute In Personnel Management Sri Lanka
06.2013 - 12.2016
Junior Secretary
Malaysia Marine & Heavy Engineering
01.2011 - 06.2013
Customer Care Executive
Dialog Axiata PLC
01.2008 - 01.2011
Certificate Course in Human Resource Management - Human Resources Development
Chartered Institute In Personnel Management
03.2003 - 2004.06
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