Manager
Dhanuka Holdings Lanka (Pvt) Ltd
01.2022 - 12.2024
- Managing company staff, Handling, and providing necessary support for payroll requirements, Manage the recruitment and selecting process
- Enforced customer service standards and resolved customer problems to uphold quality service
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching, and training
- Developed annual goals for each department based on market trends and competitor analysis