Thisara Gunatilake
Ganemulla
Summary
Skilled Assistant IT Manager with solid background in technology management and team leadership. Successfully managed multiple IT projects, providing strategic planning, end-user support, and problem resolution. Possess strong technical knowledge and ability to manage network systems effectively. Demonstrated track record of enhancing system performance in previous roles.
Overview
24
24
years of professional experience
Work History
Assistant IT Manager
Aqua Dynamics (Pvt) Ltd
Negombo
11.2016 - Current
- Developed and implemented IT policies, procedures, and standards to ensure compliance with organizational objectives.
- Woking as a Master data manager during IFS System implementation
- Installed and configured software applications to meet user requirements.
- Monitored system performance and troubleshoot any technical issues that arose.
- Provided technical support and guidance to end-users regarding the use of hardware and software systems.
- Created detailed documentation for all IT processes, procedures, and operations.
- Managed the installation of computer networks including cabling, routers, switches, firewalls.
- Resolved operational problems related to network infrastructure components such as servers, routers, switches.
- Conducted research on emerging technologies in support of system development efforts.
- Coordinated with vendors for the procurement of hardware and software products and services required by the organization.
- Maintained inventory records of IT equipment and supplies.
- Analyzed existing systems to identify areas of improvement or upgrade opportunities.
- Reviewed project plans submitted by other departments before implementation approval was granted.
- Disaster recovery planning and management.
- Cloud migration
IT Executive
Aqua Dynamics (Pvt) Ltd
Negombo
12.2008 - 11.2016
- Developed and handled the company's payroll system.
- Developed and maintained the company's stock management system and invoicing system.
- Developed software for the company's screen printing management system.
- Developed and maintained a packing and barcode sticker management system.
- Provided technical support to users in troubleshooting hardware and software issues.
- Computer network installation and troubleshooting.
- Managing virus guards.
- Managed backup, user account and helpdesk systems.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting and software licensing.
IT Executive/Software Developer
BAM Holding (Pvt) Ltd
Homagama
05.2007 - 11.2009
- Developing and maintaining the ERP system for MIAMI Exports Pvt Ltd. Homagama.
- Developing and maintaining the sample Development System (Separate software for the Sample Development department of MIAMI Exports Pvt Ltd). Homagama.)
- Developing and maintaining a knitting system for the BAM Knitting Pvt Ltd. Thulhiriya
- Developing reports (for users and management).
- Responsible for the database backup systems and disaster management.
- Maintaining logs.
IT Executive
BAM Holding (Pvt) Ltd
Homagama
04.2004 - 05.2007
- Installing and troubleshooting servers. Windows NT, Windows 2000 Advanced Server, and Windows 2003 Enterprise Edition. This includes Domain Controllers and backup Domain Controllers, WINS servers, DHCP Servers, DNS servers, Mail Servers, ACCPAC Servers, and print servers.
- Installing and troubleshooting user computers.
- Installing operating system and troubleshooting.
- Installing software and troubleshooting.
- Computer hardware installation and troubleshooting.
- Computer network installation and troubleshooting, including wireless networks.
- (Laying cables, patch panel installation, switch installation, wireless access points installation and configuration, etc.)
- Responsible for purchasing IT-related goods and maintaining inventory.
- Responsible for creating and managing user email accounts.
- Responsible for the company's data backup system.
- Responsible for the management of the Access control system.
- Responsible for the company PABX system and telephone billing system.
- Designing of company visiting cards and paper advertisements.
Web Coordinator/Computer Hardware Technician
BAM Holding (Pvt) Ltd
Colombo 7, And Homagama
01.2001 - 04.2004
- Updating and Maintaining Company Web Sites.
- Developed and maintained web content, including text, images, graphics and video.
- Managed multiple tasks simultaneously while adhering to project deadlines.
- Client operating systems installation, software installation, and troubleshooting.
- Network installation and troubleshooting.
Education
Some College (No Degree) - Google It Support Professional Certificate
Google Inc.
Satisfied The Requirements of A.C.S.
ACS
Some College (No Degree) - Diploma in Computer Studies
London Tec
Sri LankaSome College (No Degree) - Diploma in Computer Studies
Infotec
Sri LankaSkills
- Application support
- IT risk management
- Software Development
- Network Administration
- IT service management
- Customer Support
- Disaster Recovery
- Teamwork and Collaboration
- IT infrastructure proficiency
- Analytical Thinking
- IT operations management
- Product Development
- Multitasking
- Analytical Skills
- Risk Management
- Data integration
Timeline
Assistant IT Manager
Aqua Dynamics (Pvt) Ltd
11.2016 - Current
IT Executive
Aqua Dynamics (Pvt) Ltd
12.2008 - 11.2016
IT Executive/Software Developer
BAM Holding (Pvt) Ltd
05.2007 - 11.2009
IT Executive
BAM Holding (Pvt) Ltd
04.2004 - 05.2007
Web Coordinator/Computer Hardware Technician
BAM Holding (Pvt) Ltd
01.2001 - 04.2004
Some College (No Degree) - Google It Support Professional Certificate
Google Inc.
Satisfied The Requirements of A.C.S.
ACS
Some College (No Degree) - Diploma in Computer Studies
London Tec
Some College (No Degree) - Diploma in Computer Studies
Infotec
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