Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Thinal Dilmith

Colombo

Summary

Dedicated aviation specialist skilled in optimizing flight operations, enhancing safety protocols, and managing fleet logistics to achieve operational success. Proven track record in teamwork and leadership in dynamic environments.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Guest Service Agent

The Blue Water Hotel and Spa
11.2025 - Current
  • Managed front desk operations, ensuring seamless check-in and check-out procedures.
  • Resolved guest inquiries and complaints with a focus on service excellence.
  • Utilized hotel management software to maintain accurate reservation records.
  • Trained new staff on front desk protocols and customer service standards.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.

Trainee Guest Service Agent

Sanmira Renaissance Hotel
10.2024 - 09.2025
  • Executed daily administrative tasks to support team operations and enhance efficiency.
  • Resolved customer inquiries through phone and email communication efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer transactions efficiently using POS systems

Education

Diploma - Cabin Crew

International Airline And Aviation College
Ratmalana, Sri Lanka
01-2026

Bachelor of Science - Software Engineering

University Of Plymouth
London
12-2025

Skills

  • Time Management & Multitasking
  • Customer Service
  • Problem-Solving
  • Team Leadership
  • Calm under pressure
  • Complaint handling

Certification

  • Bachelor Of Science in Software Engineering -University Of Plymouth (2022-2025)
  • Cabin Crew Diploma - International Airline and Aviation College (2025)
  • Guest Service Agent Trainee -Hotel Sanmira Renaissance (2024-2025)

Languages

Sinhala
Native or Bilingual
English
Full Professional

Timeline

Front Desk Guest Service Agent

The Blue Water Hotel and Spa
11.2025 - Current

Trainee Guest Service Agent

Sanmira Renaissance Hotel
10.2024 - 09.2025

Diploma - Cabin Crew

International Airline And Aviation College

Bachelor of Science - Software Engineering

University Of Plymouth
Thinal Dilmith