Dedicated aviation specialist skilled in optimizing flight operations, enhancing safety protocols, and managing fleet logistics to achieve operational success. Proven track record in teamwork and leadership in dynamic environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
The Blue Water Hotel and Spa
11.2025 - Current
Managed front desk operations, ensuring seamless check-in and check-out procedures.
Resolved guest inquiries and complaints with a focus on service excellence.
Utilized hotel management software to maintain accurate reservation records.
Trained new staff on front desk protocols and customer service standards.
Collaborated with housekeeping to ensure timely room readiness for incoming guests.
Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
Trainee Guest Service Agent
Sanmira Renaissance Hotel
10.2024 - 09.2025
Executed daily administrative tasks to support team operations and enhance efficiency.
Resolved customer inquiries through phone and email communication efficiently.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Processed customer transactions efficiently using POS systems
Education
Diploma - Cabin Crew
International Airline And Aviation College
Ratmalana, Sri Lanka
01-2026
Bachelor of Science - Software Engineering
University Of Plymouth
London
12-2025
Skills
Time Management & Multitasking
Customer Service
Problem-Solving
Team Leadership
Calm under pressure
Complaint handling
Certification
Bachelor Of Science in Software Engineering -University Of Plymouth (2022-2025)
Cabin Crew Diploma - International Airline and Aviation College (2025)
Guest Service Agent Trainee -Hotel Sanmira Renaissance (2024-2025)