THILINA SURANJITH

Responded promptly to customer inquiries about product availability and pricing.

• Developed and implemented effective sales strategies to expand the customer base.
• Built strong relationships with existing clients through exceptional service.
• Established partnerships with key vendors to enhance project outcomes.
• Created reports summarizing progress against organizational goals.
• Forecasted customer demand to inform pricing and credit terms.

• Analyzed customer needs to present optimal product and service options.
• Upsold products and services based on thorough assessments.
• Explained coverage options to potential policyholders, addressing questions and concerns.
• Delivered exceptional customer service while building strong client rapport.
• Cultivated professional relationships to foster long-term, profitable partnerships.
• Maintained a positive demeanor even during challenging situations.

• Oversaw motor underwriting operations, including new business, renewals, endorsements, and cancellations.
• Managed inspection processes and insurance quotations for fleet coverage.
• Handled customer inquiries related to underwriting issues to ensure satisfaction.
• Collaborated with the branch and head office to develop insurance lease opportunities.
• Analyzed customer needs, delivering tailored options while upselling products and services.

• Managed motor underwriting operations for Sampath Bank Plc.'s Bancassurance counter.
• Handled new business renewals, endorsements, cancellations, inspections, and insurance quotations.
• Ensured proper customer handling regarding underwriting issues and inquiries.
• Coordinated with various departments to fulfill service requirements effectively.

• Updated daily sales and SBU reports for sales managers and Head of Sales.
• Cultivated relationships with hardware partners, including distributors and factories.
• Coordinated communications between island-wide sales personnel and head office.
• Processed monthly expense reports for sales personnel to Finance department and management.