Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Personal Information
Consent
Timeline
Generic
These Appu Hamilage Dona Imaya Shiwanthi Siriwardana

These Appu Hamilage Dona Imaya Shiwanthi Siriwardana

No:163/1,Udumulla , Padukka

Summary

Aspiration: To evolve into a well-rounded individual Senior professional skilled in guiding representatives in execution of assigned tasks to deliver maximum satisfaction to customers. Very knowledgeable in customer service. Consistently achieves record-high customer satisfaction ratings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr Customer service Officer

Malaysia Airlines Berhad
01.2025 - Current
  • Support passengers with all ground services including check-in, boarding, flight rebooking, and baggage handling.
  • Additionally, coordinate with stakeholders to ensure a smooth, reliable, and efficient turnaround process, while also providing assistance such as gate escorting and wheelchair services when needed.

Consultant

Sail Palma
Nawala
01.2024 - 01.2025
  • Contractor shall provide services related to S R Yachting GmbH and its Customers globally.
  • During the period of service delivery the contractor shall be identified as customer service and sales consultant.

Customer service agent

Aitken Spence
Colombo
12.2020 - 11.2023
  • Assist passengers with luggage check-in, boarding, flight rebooking, and check-in.
  • Along with answering any queries visitors may have, they will assist them to the boarding gate and push wheelchairs as necessary.

Customer service agent

Qatar Airways
Colombo
06.2018 - 09.2020
  • Deliver end-to-end support to passengers during their airport experience, including check-in, boarding, flight rebooking, and baggage services-while ensuring alignment with company policies and procedures.
  • This role also includes guiding passengers to boarding gates and responding to their inquiries, all within a professional and customer-focused environment.

Customer service agent

Jet airways
Colombo
  • Offer support to individuals during the check-in process, boarding, flight rebooking, and baggage check-in.
  • Additionally, provide guidance to passengers, accompany them to the boarding gate, assist with wheelchair transportation when required, and address any inquiries passengers may pose.

Education

G.C.E (A/L) Examination - Economics, Accounting, Business Studies, General English

Newsted Girl's Collage
Negambo
08.2012

G.C.E (O/L) Examination - Religion, Sinhala, English, Science, Mathematics, History, Dancing, Commerce, H.P.E

Newsted Girl's Collage
Negombo
01.2009

Skills

  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Adaptability
  • Patience
  • Teamwork
  • Crisis Management
  • Customer relationship management
  • Stakeholder coordination
  • Effective communication

Certification

  • SABRE SONIC Check-in, Jet Airways Colombo
  • Safety Training, Jet Airways Colombo
  • Dangerous Good Regulation Training, Jet Airways Colombo
  • Diploma in Business Information Technology (DBIT), SIBT Institute
  • IATA Airline Cabin Crew Course, IATA Sri Lankan Airline
  • Certificate in Secretarial Practice NVQ Level 04, Sri Lanka Youth Ministry of Youth Affairs and Skills Development
  • Oxford English Course Part I, Part II, Akura English Institute

Languages

  • Sinhala
  • English

References

  • Mr Sanjeewa Rodrigo, Aitken Spence, Colombo, +94719911700, sanjeewar.qrcmb@aitkenspence.lk
  • Miss Harindra Perera, Station Head Colombo, Malaysia Airlines, +94777676179 , mlharindra.kperera@malaysiaairlines.com

Personal Information

  • Date of Birth: 04/18/93
  • Gender: Female
  • Nationality: Sri Lankan
  • Marital Status: Married

Consent

I authorize the use of my personal data for recruitment purposes related to the position I am applying for.

Timeline

Sr Customer service Officer

Malaysia Airlines Berhad
01.2025 - Current

Consultant

Sail Palma
01.2024 - 01.2025

Customer service agent

Aitken Spence
12.2020 - 11.2023

Customer service agent

Qatar Airways
06.2018 - 09.2020

Customer service agent

Jet airways

G.C.E (A/L) Examination - Economics, Accounting, Business Studies, General English

Newsted Girl's Collage

G.C.E (O/L) Examination - Religion, Sinhala, English, Science, Mathematics, History, Dancing, Commerce, H.P.E

Newsted Girl's Collage

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These Appu Hamilage Dona Imaya Shiwanthi Siriwardana